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Mautic: Open Source Marketing Automation Software.
https://www.mautic.org
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Email Template Builder gets stuck #12070

Closed mukadessharka closed 1 year ago

mukadessharka commented 1 year ago

Mautic Version

4.4.x series

PHP version

7.4

What browsers are you seeing the problem on?

Chrome

What happened?

Hello guys, I'm dealing with mautic latency to open email builder for weeks now. I'm trying to explain how the problem stands below, and if anybody has faced with it and has a solution, please let me know.

The current version of my installation is 3.1.2, and I was facing with latency on every module inside mautic. It takes too long to open the Contacts list or the Segments, or the Campaign list view. Even turning one page back takes way too long. So I decided to upgrade from 3 to the latest version that we have now(4.4.6). The situation didn't change much, the pages still take a while to load(at least less then before), but the Email Templates, as soon as you edit one of them and try to launch the Builder, the page gets stuck, trying to open the email template and it takes at least 5 minutes for the loading session to finish.

Please, let me know if there is any other solution related to this issue.

How can we reproduce this issue?

  1. Load the Email module
  2. Edit an existing email template
  3. Open the Builder
  4. The page gets stuck image
  5. It takes more than 5 minutes for the loading sign to stop and giving me the chance to edit the template

Relevant log output

No response

Code of Conduct

PierreAmmeloot commented 1 year ago

Hello @mukadessharka,

Can you use a new template GrapeJS compliant?

mukadessharka commented 1 year ago

Hi @PierreAmmeloot
How can I do that? Can you give me some clues?

jos0405 commented 1 year ago

Hello @mukadessharka Check the MJML docs here: mjml.io Here is Mautic specific a video that helps: https://youtu.be/B6ABMjOY3ZU

I will close this for now, as this is not strictly a Mautic issue, most likely connected to your environment. Maybe raise this topic in the forums if you did the research and still need help.

github-actions[bot] commented 1 year ago

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Comments on closed issues are hard for our team to see. If this issue is continuing with the lastest stable version of Mautic, please open a new issue that references this one.