Open RCheesley opened 1 year ago
See https://github.com/mautic/user-documentation/pull/135 Campaign Action Email - description of Transactional and Marketing Email DNC behavior
Here is the right PR to the M5 branch: https://github.com/mautic/user-documentation/pull/136
This issue has been mentioned on Mautic Forums. There might be relevant details there:
In Mautic 5 we are fundamentally changing the way in which transactional emails work. See https://github.com/mautic/mautic/pull/11786 for the background.
Current behaviour:
If a user has DNC set for the email channel, they will NOT receive any transactional emails. This is a problem as transactional emails relate to things which the user should be notified about even if they have opted out of emails - for example password reset, order updates etc.
New behaviour:
From Mautic 5, transactional emails will IGNORE the DNC setting and always be sent to the user.
This means we need to update the end-user documentation to make this abundantly clear.
⚠️ BE SURE TO MAKE THE UPDATE ON THE 5.x BRANCH OF THIS REPO SO THAT IT ONLY APPLIES TO THE 5.x VERSION! ⚠️