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mavlink / qgroundcontrol

Cross-platform ground control station for drones (Android, iOS, Mac OS, Linux, Windows)
http://qgroundcontrol.io
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QGC v3.5.0 Won't Open in Windows 10 Pro #7367

Closed rollysing closed 4 years ago

rollysing commented 5 years ago

Installed QGC v3.5.0 in Lenovo laptop running Windows 10 Pro v1803. QGC attempts to open but fails. While looking at Task Manager, the app starts to open but Status momentarily shows Suspended, then QGC disappears.

Here is a short video of what happens in the Process tab of Task Manager: https://youtu.be/HfB_WZuV08Q

The crash dumps can be downloaded here: https://1drv.ms/f/s!Ar66Lk6yrxscgjKW3SjU_oPLtz4p

Any ideas/ advise on how to resolve is highly appreciated.

DonLakeFlyer commented 5 years ago

Looks like a graphics driver crash. Have you tried to Windows QGC Graphics Compatability modes:

https://docs.qgroundcontrol.com/en/Support/troubleshooting_qgc.html

rollysing commented 5 years ago

Yes, all of them fail the same way. I've also tried the different options in Windows Compatibility and none of them worked.

rollysing commented 5 years ago

@DonLakeFlyer

v3.5.1 Crash Dumps https://1drv.ms/f/s!Ar66Lk6yrxscgjKW3SjU_oPLtz4p

rollysing commented 5 years ago

@DonLakeFlyer Thinking about some more of graphics driver crash. Here are the specs of the laptop/tablet display. FYI... Mission Planner installs and runs without any issue.

Hope this helps to point to possible resolution.

Thanks.

DonLakeFlyer commented 5 years ago

Yeah Intel graphics cards are usually the ones which cause problems. Their OpenGL driver sucks. Which is why those additional statup modes were added. Which have always worked in the past. Can you capture crash dumps from those two additional startup modes as well. Maybe those broke somehow.

rollysing commented 5 years ago

@DonLakeFlyer Here are the Compatibility and Safe Mode crash dumps. Hope this points you to the right direction for the resolution. https://1drv.ms/f/s!Ar66Lk6yrxscgjKW3SjU_oPLtz4p

DonLakeFlyer commented 5 years ago

@dogmaphobic Do you have new qgc4 windows builds available? I'd be curious to see if full native qml works around these OpenGL windows crashes.

dogmaphobic commented 5 years ago

My Windows build system got hosed the last time I "upgraded" Qt. I need to get that fixed. I'll let you know...

DonLakeFlyer commented 5 years ago

If you could get an installer to @rollysing to try that would be great.

dogmaphobic commented 5 years ago

@rollysing, here we go: https://drive.google.com/file/d/1cqnzPrZfFnyiWgybXwaxQ7UQJ6ImCJtb/view?usp=sharing

Note that this is a new, under development branch. It matches master but certain things are missing (such as log replay, charting, etc.)

rollysing commented 5 years ago

@dogmaphobic @DonLakeFlyer Nope, it was the same as the regular install. Here are the crash dumps of all 3 program versions. https://1drv.ms/f/s!Ar66Lk6yrxscgj9bneTfx42JAJiC

rollysing commented 5 years ago

Just following up to see if there's been any progress on this.

Thanks.

DonLakeFlyer commented 5 years ago

@rollysing Can you try this new version: https://qgroundcontrol.s3-us-west-2.amazonaws.com/DonLakeFlyer/QGroundControl-installer.exe

rollysing commented 5 years ago

No joy. Tried all three startups. Actually this time, it shows "Suspended" then immediately closes; unlike before where it'll show about three times first.

Thanks.

DonLakeFlyer commented 5 years ago

Not sure we are going to be able to fix this until we move to 64 bit and Qt 12. Then we may need to get a fix out of Qt for it. Possibly has something to do with suspending. Not sure if there if a way to make that not happen by change the power settings on the laptop or not.

rollysing commented 5 years ago

Ok, thanks. So is that the difference of QGC vs Mission Planner? Just curious since MP installs, runs and upgrades without any issue.

Thanks for all the attention and assistance.

DonLakeFlyer commented 5 years ago

MP and QGC are radically different. MP is a native windows C# application. QGC is a cross platform C++ using a library (Qt) to provide the cross platform and ui support.

DonLakeFlyer commented 5 years ago

Also in general it's the Lenovo Thinkpads which cause the most problems in combination with the Intel integrated graphics driver which appears to be crap. If you do internet searches associated with the Intel drivers you'll find a wasteland of apps having problems with them. Specifically relating to the use of OpenGL which is used for UI rendering.

rollysing commented 5 years ago

Just odd that I've been using Lenovo laptops for a better part of this decade and this is the first (and only) one that has run into this problem. Admittedly that this is the only one that has a 2160 x 1440 native resolution.

Thank you for all the help.

jaxxzer commented 5 years ago

@rollysing what is your laptop model?

rollysing commented 5 years ago

Lenovo Thinkpad X1 20GG001KUS

DonLakeFlyer commented 5 years ago

@antiheavy Is this similar to your folks laptops?

DonLakeFlyer commented 5 years ago

I want to try a few more things...

DonLakeFlyer commented 5 years ago

@rollysing Can you try this: https://qgroundcontrol.s3-us-west-2.amazonaws.com/DonLakeFlyer/QGroundControl-installer.exe. It has gstreamer compiled out of it. If it still crashes attach the dump.

rollysing commented 5 years ago

@DonLakeFlyer No joy. CrashLogs here https://1drv.ms/f/s!Ar66Lk6yrxscgkj63lwFDT4-1xPp

rollysing commented 5 years ago

@DonLakeFlyer By the way, that installer was being blocked by Windows. Had to go Advanced. image

DonLakeFlyer commented 5 years ago

@rollysing Are the three crash logs in there the three startup variants? Or just three crashes from regular boot?

As far as the windows protection thing. It always does that since the installer is not signed. @hamishwillee May be worthwhile to include in the docs to steps to work around this. OSX has a similar thing where you need to right-click and select Open to be allowed to run for the first time since it's not signed.

DonLakeFlyer commented 5 years ago

@dogmaphobic FYI...

So the stack trace is this: Screen Shot 2019-07-04 at 10 25 10 AM

From internet search dsengine.dll seems to be related to Qt QCameraInfo: https://stackoverflow.com/questions/56180327/which-dlls-are-needed-for-qt-multimedia-qcamerainfoavailablecameras-to-retu

The version @rollysing is testing has QStreamer compiled out by hacking the build files. Wondering if even though gstreamer is complied out whether QGC still cranks up the camera stuff where it tries to get list of cameras from OS? Which may be causing the crash.

dogmaphobic commented 5 years ago

Wondering if even though gstreamer is complied out whether QGC still cranks up the camera stuff

Yes, UVC video is separate from GStreamer. UVC support is handled through Qt Multimedia, using a very different code path.

DonLakeFlyer commented 5 years ago

Ok, let me hack that out and see what happens.

DonLakeFlyer commented 5 years ago

@rollysing Can you try this one: https://qgroundcontrol.s3-us-west-2.amazonaws.com/DonLakeFlyer/QGroundControl-installer-nogstuvc.exe? This has both gst and uvc compiled out.

Antiheavy commented 5 years ago

@Antiheavy Is this similar to your folks laptops?

The Lenovo's that our internal folks are using and also many of our customers are using are various models in the Thinkpad P-series. The application crashes we are experiencing for the most part sound different than the one @rollysing is reporting (although maybe all related somehow). However, we recently had a customer who seemed to be having an issue similar to @rollysing - no idea what type of laptop they had. They were reporting the application launching and immediately crashing, 100% repeatable. They updated to a newer version of QGC with our custom plugin (Sentera v1.4.0 FWIW) and their app crashing problem went away.

rollysing commented 5 years ago

@rollysing Can you try this one: https://qgroundcontrol.s3-us-west-2.amazonaws.com/DonLakeFlyer/QGroundControl-installer-nogstuvc.exe? This has both gst and uvc compiled out.

Tally Ho! This one did it! And it runs in the standard app startup.

DonLakeFlyer commented 5 years ago

Ok, let me start putting things back one at a time and you can try them and then hopfully we can nail it down exactly.

DonLakeFlyer commented 5 years ago

@rollysing Let me know what happens with this one: https://qgroundcontrol.s3-us-west-2.amazonaws.com/DonLakeFlyer/QGroundControl-installer-nouvc.exe

rollysing commented 5 years ago

@DonLakeFlyer That worked albeit, UVC device not showing in Video Source as the installer name indicated.

DonLakeFlyer commented 5 years ago

Are you actually trying to use a UVC device on this laptop with QGC? If so, didn't realize that.

rollysing commented 5 years ago

Yes, for OSD via FPV camera.

rollysing commented 5 years ago

@DonLakeFlyer Just following to see if there's an updated installer that would include UVC integration.

Thanks.

rollysing commented 5 years ago

Hello @DonLakeFlyer . Just following up to find out if there's been any progress on a version that will allow to use UVC input? Thanks.

DonLakeFlyer commented 4 years ago

The new gsstreamer work should fix the startup problems we hope.

rollysing commented 4 years ago

Would this be on the stable release or nightly build? I think I tried v3.5.6 and it still wouldn't open.

DonLakeFlyer commented 4 years ago

This is a WIP that should be coming soon in a daily: https://github.com/mavlink/qgroundcontrol/pull/8093

DonLakeFlyer commented 4 years ago

@rollysing You're working now right?