search

maxtepkeev / python-redmine

Python Redmine is a library for communicating with a Redmine project management application
Other
545 stars 119 forks source link

RedmineCrm Helpdesk #116

Closed urba1n closed 1 year ago

urba1n commented 8 years ago

Do you plan to add support for redminecrm helpdesk plugin ?

maxtepkeev commented 8 years ago

Yes, I have plans to add support for all Redmine CRM plugins. No ETA though.

cblakeweb commented 8 years ago

Any updates on the support of CRM plugins?

From what you know about how plugins interface with the base redmine package, would modifying the REST API directly be a possible short term solution? The plugins seems to create classes that belong to the issue class, however that data isn't natively built into REST. If REST were modified, I would think that running a dir(issue) would return anything it found (assuming the fields aren't hardcoded in python-redmine).

This would be for the Agile CRM plugin to be able to obtain story points through REST.

maxtepkeev commented 8 years ago

I'm currently working on python-redmine v2 which will bring a lot of enhancements and new features, including CRM plugins support. I hope to prepare a release by the end of october or maybe a little bit earlier.

As to your suggestion about modifying REST API directly, I assume you are talking about modifying CRM plugins written in Ruby to expose their data not though separate api endpoints e.g. /helpdesk/* but through current standard endpoints like /issues/* - yes, that will work, because python-redmine doesn't hardcode attributes and all new attributes that will appear after such REST API modification will be available through python-redmine immediately.

cblakeweb commented 8 years ago

Thanks for the response! Yes, I was talking about modifying the /issues/* endpoint as a temporary workaround until full CRM support is built into python-redmine. I was hoping to expose the plugin class to the api object that does the mapping, then hopefully that field would return when issues object is obtained through python-redmine.

cblakeweb commented 7 years ago

Any updates on this integration?

maxtepkeev commented 7 years ago

Working on it right now, will be available in v2.0.0 which should be available somewhere in March.

maxtepkeev commented 7 years ago

I thought I'll share a little update on this one.

Unfortunately during the work on this issue I realised that it's not that easy to add support for this plugin, because it doesn't follow the usual design of other plugins/resources in Redmine. I mean of course I could add a quick'n'dirty support for it but that is not what I want to do.

I have ideas how I can restructure some parts of Python-Redmine to make implementing support for this kind of plugins easier, but because that will take some time and because I don't want to hold a 2.0.0 release anymore I decided to add support for this plugin in v2.1.0 instead of v2.0.0.

sweh commented 3 years ago

Any updates on this one?

I need to set some helpdesk attributes during ticket creation (mainly helpdesk_ticket_attributes_source and helpdesk_customer_id). helpdesk_customer_id involves searching the customers for an existing customer (by email) or adding it. Is there something in alpha or beta development that I can give a try?

maxtepkeev commented 3 years ago

@sweh no updates so far, the Helpdesk API hasn't been fixed, as stated in #204 we were waiting for the plugin developers to make a few fixes to make API consistent and usable but they didn't. We asked several times but received no response, so we just gave up on this one.

sweh commented 3 years ago

Yea, I noticed that. Is that a "its not working at all" or just a "the api is not consistent enough to get it right on our side" thing. Unfortunately, the Helpdesk public api documentation does not mention if its possible to add a contact to an issue. I mailed them earlier, so hopefully they'll tell me soon, but maybe you guys already know the api endpoint better and can help me out with e.g. a little curl statement. :-)

maxtepkeev commented 3 years ago

@sweh in general it's more of a "the api is not consistent enough to get it right on our side", but there's also a few bugs that bother us, for instance have a look what happens if you do multiple calls to create a ticket with the same params:

2

Regarding the question about adding a contact to a ticket, I think it's covered by the docs, have a look at https://www.redmineup.com/pages/help/helpdesk/rest-api-create-ticket. You have to add both issue and assign a contact to create a ticket.

sweh commented 3 years ago

Regarding the question about adding a contact to a ticket, I think it's covered by the docs, have a look at https://www.redmineup.com/pages/help/helpdesk/rest-api-create-ticket. You have to add both issue and assign a contact to create a ticket.

Yea, I already tried that and thats working. But it does not help with existing tickets. I worry there is no API for that use case. :-(

maxtepkeev commented 3 years ago

@sweh oh I see what you mean, yes, afaik that case isn't covered by their API, if only they added it recently or will add it on your request.

vihoa commented 2 years ago

@maxtepkeev I'm wondering whether there is an update for the helpdesk?

maxtepkeev commented 1 year ago

Finally, Python-Redmine v2.4.0 (PRO edition) supports Helpdesk plugin.

sweh commented 1 year ago

Works like a charm. Thanks a lot!

The docs can be found here: https://python-redmine.com/resources/ticket.html

maxtepkeev commented 1 year ago

@sweh Thanks for the feedback.

Helpdesk plugin API isn't perfect still, so let me know if you find anything missing or not working properly.