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mb1986 / rm-hacks

Small improvements and tweaks for rM devices, covering both rM1 and rM2.
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Cloud connection issue #391

Closed forpascal closed 3 weeks ago

forpascal commented 1 month ago

I have version 3.11.2.5 with rM Hacks v0.0.10 and I get the message "The are some issues with the cloud connection". Anyone else having this issue? Any way so solve it?

donut-but-a-brain commented 1 month ago

I believe rM has started not supporting older Xochitl versions for their cloud service, but I may be wrong (they're definitely not supporting it on v3.9.3). I recommend rcu as a substitute or remy if you cannot pay for RCU, but in my opinion RCU is well worth it (note that Remy doesn't support v3.x but you can, I believe, still export and then use rmscene/rmc to convert the .lines to a pdf or something)

Eeems commented 1 month ago

You can also use rmfakecloud as a replacement.

That said, you could verify the following before assuming that 3.11.2.5 is no longer supported: https://remarkable.guide/faqs.html#my-device-is-connected-to-wifi-but-can-t-sync-or-check-for-updates-how-can-i-fix-this

According to the tech bulletins, 3.5+ should still work with their cloud: https://support.remarkable.com/s/article/Tech-bulletins

mb1986 commented 1 month ago

@forpascal, have you had a chance to sort this out? Do you still have the same issue?

forpascal commented 1 month ago

@forpascal, have you had a chance to sort this out? Do you still have the same issue?

Yes, still with the problem. I am exchanging emails with ReMarkable, making some SSH modifications related to the internal clock but so far no luck...

Jayy001 commented 3 weeks ago

I don't believe this is an RmHacks related issue.

forpascal commented 3 weeks ago

Never solved. The RM support team dropped me. I am ordering a Boox device to replace the RM2 I cannot use anymore. I am very disappointed.