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mchapon / outcall

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OutCALL & Exchange Server #1

Closed GoogleCodeExporter closed 8 years ago

GoogleCodeExporter commented 8 years ago 
What steps will reproduce the problem?
1. Install Outcall 1.4 - Outcall imports my Outlook contacts just fine
2. Install Outcall 1.5 - Outcall doesn't import any contact
3. Install Outcall 1.4 again and it works just fine, except the import
filterrule is not there!

What is the expected output? What do you see instead?

What version of the product are you using? On what operating system?

Please provide any additional information below.

In the previous forum I was directed to the sales department of Bico. I
mailed them and it seems that you have to pay € 1000.00 for the commercial
version. Sorry, but then i keep using version 1.4

Original issue reported on code.google.com by arendcou...@gmail.com on 16 Jun 2008 at 1:56

GoogleCodeExporter commented 8 years ago 
Arend,

Is your Outlook using Exchange server?

Original comment by denis.ko...@gmail.com on 16 Jun 2008 at 5:46

GoogleCodeExporter commented 8 years ago 
Hello Denis,

That is correct. My Outlook is configured to retrieve the information from an
Exchange server. All items are offline available in the .ost file.

Outcall 1.4 displayed the contacts without any problem. I'm a little supriced 
that
the updated version also includes a commercial update. I asked for the 
possibility. I
got an email in which I was told it costs € 1000.00 a year!

Why not offer the basic functionality for free (integration with Outlook) and 
add
some additional features that are interesting for commercial users (CRM) who 
are then
willing to pay for it.

Now my focus is again on an other products similar to this (www.snapanumber.com)

Thanks for your response, Arend

Original comment by arendcou...@gmail.com on 18 Jun 2008 at 9:03

GoogleCodeExporter commented 8 years ago 
[deleted comment]
GoogleCodeExporter commented 8 years ago 
OutCALL 1.50 uses extended MAPI to load contacts from Outlook, and it does not 
load
contacts from Exchange server (online or offline).
Extended MAPI was introduced in OutCALL 1.50, and the reason for this was that 
with
the old version of OutCALL, many people had problems with loading their 
contacts from
Outlook. Other advantage of the extended MAPI is it's speed, and there is no 
"Outlook
Security" dialog anymore.
Exchange support is available in the commercial version of OutCALL.

Regards,
Denis

Original comment by denis.ko...@gmail.com on 24 Jun 2008 at 8:16

GoogleCodeExporter commented 8 years ago 
[deleted comment]
GoogleCodeExporter commented 8 years ago 
[deleted comment]
GoogleCodeExporter commented 8 years ago 
The contacts are in my Outlook, even if I do not have a connection to the 
Exchange
server. I don't need Outcall to retrieve the contacts from the Exchange server. 
It is
ok to retrieve the contacts from my local Outlook.

Regards,
Arend

Original comment by arendcou...@gmail.com on 25 Jun 2008 at 8:57

GoogleCodeExporter commented 8 years ago 
Does the commercial version use the newer, faster Extended MAPI as well? 

Does the source code come when you buy the commercial version?

What does the commercial version cost? The bicom site is not very informative 
about these things.

Original comment by turn...@gmail.com on 25 Jun 2008 at 5:37

GoogleCodeExporter commented 8 years ago 
I got an offer for € 1000.00 per year. This ofcourse is not intersting for 
me. I use
it on just one computer. When I told this to them, I got a question back, what 
would
be a reasonable price. I indicated that other products, like calling circles and
snapanumber.com charge about € 30.00 per client (just once). I did not 
receive an
answer yet.

Original comment by arendcou...@gmail.com on 30 Jun 2008 at 2:20

GoogleCodeExporter commented 8 years ago 
OutCALL 1.55 with Exchange Support has been released:
http://outcall.googlecode.com/files/outcall-1.55-setup.exe

Regards,
Denis

Original comment by denis.ko...@gmail.com on 2 Jul 2008 at 8:24

GoogleCodeExporter commented 8 years ago

Original comment by denis.ko...@gmail.com on 2 Jul 2008 at 8:27

GoogleCodeExporter commented 8 years ago 
hi
i ve installed 1.55 release, expected exchange add on, but Outcall seems to 
import 
no contact from my Outlook via Exchange server.
what can i do to check it ?

sorry for my bad english.

pascal@pc-informatique.fr

Original comment by pascal...@gmail.com on 2 Jul 2008 at 10:36

GoogleCodeExporter commented 8 years ago 
Send me "outcall.log" file from c:\documents and settings\USER\Application 
Data\OutCall.

Original comment by denis.ko...@gmail.com on 2 Jul 2008 at 12:05

GoogleCodeExporter commented 8 years ago 
Here are my outcall.log file
Thank a lot

Original comment by pascal...@gmail.com on 3 Jul 2008 at 11:37

Attachments:

GoogleCodeExporter commented 8 years ago 
From the log file i cannot see any error messages, it seems like everything is 
ok.
Can you provide more information about the Outlook and Exchange Server? Are your
contacts stored in the Global Address Book?

Original comment by denis.ko...@gmail.com on 3 Jul 2008 at 12:10

GoogleCodeExporter commented 8 years ago 
No, i am stored my contact in personal contact adress book
here are .db file generated by OutCall

Original comment by pascal...@gmail.com on 3 Jul 2008 at 2:18

Attachments:

GoogleCodeExporter commented 8 years ago 
i have installed SQLite Maestro to check outcall.db. The import result is bad. 
May 
be some problem to join fields between Exchange data and OutCall database when 
language is not english...

Original comment by pascal...@gmail.com on 4 Jul 2008 at 6:46

GoogleCodeExporter commented 8 years ago 
OutCALL does not load contacts from Personal Address Book. It works only Outlook
Contacts only, and it loads local contacts stored in Outlook (PST file), as 
well as
contacts from Global Address List (GAL) from the Exchange Server.
What you can do is to export your contacts from Personal Address Book into a CSV
file, and import them into Outlook.

Regards,
Denis

Original comment by denis.ko...@gmail.com on 4 Jul 2008 at 7:38

GoogleCodeExporter commented 8 years ago 
Hey guys, I'm having the same issue here.

Windows Vista Business x32, Outlook 2007 and Exchange 2003.

When loading the contacts from Outlook, 0 results. When I'm on the e-mail and I 
click
on the "outcall" button in Outlook, Outlook asks me for permission and I'm able 
to
call the contact. But Import doesn't work at all.

log file is not helpful at at all:
05.08.2008 11:39 - Using Mail profile: Outlook
05.08.2008 11:39 - ------------------ LOAD OUTLOOK CONTACTS BEGIN 
------------------
05.08.2008 11:39 - ------------------ LOAD EXCHANGE CONTACTS BEGIN 
------------------
05.08.2008 11:39 - ------------------ LOAD EXCHANGE CONTACTS END 
------------------
05.08.2008 11:39 - ------------------ LOAD OUTLOOK CONTACTS END 
------------------ 

Please let me know :)

Original comment by i...@siteone.cz on 5 Aug 2008 at 9:47

GoogleCodeExporter commented 8 years ago 
Same problem here.
Outcall 1.5.5
Windows 2003 terminal server
Outlook 2007
Exchange 2008
All english.

No contacts loaded. But when I click on an email of a known contact, and say 
call,
the correct number is loaded into outcall.

Original comment by Guido...@gmail.com on 9 Sep 2008 at 10:18

GoogleCodeExporter commented 8 years ago 
Hi

I have a similar issue.

I am using Vista 32bit with Outlook 2007 and Exchange 2007.

The following message is inside the logfile repeatedly:

10.09.2008 09:22 - Using Mail profile: Outlook

10.09.2008 09:22 - ------------------ LOAD OUTLOOK CONTACTS BEGIN 
------------------

10.09.2008 09:22 - ------------------ LOAD EXCHANGE CONTACTS BEGIN 
------------------

10.09.2008 09:22 - Get Row Count failed. Error: 6

10.09.2008 09:22 - Failed to load Exchange contacts. Error code: 0x80040200

10.09.2008 09:22 - ------------------ LOAD EXCHANGE CONTACTS END 
------------------

10.09.2008 09:22 - ------------------ LOAD OUTLOOK CONTACTS END 
------------------

Original comment by clandme...@gmail.com on 10 Sep 2008 at 7:51

GoogleCodeExporter commented 8 years ago 
Thanks for reporting the issue. We will try to replicate the same problem with 
the
same system configuration. We hope to solve this issue as soon as possible, and 
make
new release with other bug fixes included.

Best regards,
Denis

Original comment by denis.ko...@gmail.com on 26 Oct 2008 at 1:55

GoogleCodeExporter commented 8 years ago 
[deleted comment]
GoogleCodeExporter commented 8 years ago 
Hello,

I'm using Vista Business 32bit (dutch, completely up to date) and Office 2007.
The only account in Outlook is my Exchange mailbox, which is available offline.
I'm not getting any errors, but Outcall does not show my contacts. From 
Outlook, I
can dial the contacts.
(often the first time dial is een error message: Originate failed! Please check 
your
extensions in Settings-<Extensions, and make sure you are using the right one 
in the
'Dial From' select box.) When I click on Ok to remove the messagebox and dial
immidiate again, the call is accepted. I did not have this problems in V 1.4

Here is the content of my logfile:

03.11.2008 09:29 - ----------------- OutCALL Started --------------------

03.11.2008 09:30 - Using Mail profile: Outlook

03.11.2008 09:30 - ------------------ LOAD OUTLOOK CONTACTS BEGIN 
------------------

03.11.2008 09:30 - ------------------ LOAD EXCHANGE CONTACTS BEGIN 
------------------

03.11.2008 09:30 - ------------------ LOAD EXCHANGE CONTACTS END 
------------------

03.11.2008 09:30 - ------------------ LOAD OUTLOOK CONTACTS END 
------------------

Outcall shows 5 incomplet contacts in the pull down of the dialer. I don't 
recognize
them although my Outlook contains over 100 addresses in the contacts
A
b
b
C A
d

Original comment by arendcou...@gmail.com on 3 Nov 2008 at 8:40

GoogleCodeExporter commented 8 years ago 
Hello! 

I am using version 1.55 of outcall.

I have been testing it and now I have questions:
- Is this software free for commercial use? I dont say anywhere a price tag or 
link.
- How can I translate it into my language (Slovenian); I opened language file 
and its
not text only.

Thanks!

Original comment by celja...@gmail.com on 21 Apr 2009 at 10:42

GoogleCodeExporter commented 8 years ago 
@celjan79:
According to the homepage, OutCALL is licensed under BSD Open Source license, 
which
allows for commercial redistribution of modified source code.
(http://developer.kde.org/documentation/licensing/licenses_summary.html). So 
inject
it into your favorite app and have fun!

Original comment by voodoon...@gmail.com on 26 Aug 2009 at 8:43

GoogleCodeExporter commented 8 years ago 
Can't get Outcall 1.55 to import contacts from outlook

I use vista x32, outlook 2007 on exchange 2008
any solution on this issue yet...

Original comment by brod...@skovtex.dk on 7 Dec 2009 at 3:59

GoogleCodeExporter commented 8 years ago 
Outcall 1.5.5
Windows SBS 2008R2 - Exchange 2007
Outlook 2007 (and 2003) - Windows XP Pro SP3 (and Vista Business)

No contacts loaded (outlook contacts and exchange public folder contacts)

Original comment by forin.cr...@dyvitech.com on 5 Feb 2010 at 6:00

GoogleCodeExporter commented 8 years ago 
Has this been abandoned? I like OutCall, if it would actually use Outlook 
contacts that would be awesome!

Original comment by joe.ashb...@gmail.com on 28 Jul 2010 at 2:13

GoogleCodeExporter commented 8 years ago 
@comment 24

I experienced the same problem and I figured out that Outcall has a hardcoded 
limit of 5 in the for loop that reads the Global Address List and it tries to 
receice the values as ASCII via the lpszA cast. If the UNICODE symbol is set, 
which is the case for Outcall you have to read the values via the lpszW cast to 
get UNICODE strings. If this still is an issue i can upload a Version that 
fixes that problem.

Original comment by daj...@gmail.com on 3 Aug 2010 at 8:17

GoogleCodeExporter commented 8 years ago 
At daja77.... Can you please upload the version you have that fixes the UNICODE 
issue.  We have the same issues with only 5 contacts showing which is just 5 
different letters...

A
B
B A
M A
W A

********* Please let us know how to get an updated version.  **********

Original comment by will.hef...@gmail.com on 30 Aug 2010 at 6:13

GoogleCodeExporter commented 8 years ago 
Hello,

I uploaded the patch and the binary at

http://lospalmos.net/outcall/fix-utf8-exchange.patch
http://lospalmos.net/outcall/outcall-1.55daja-setup.exe

Enjoy or send flames via mail.

Original comment by daj...@gmail.com on 3 Sep 2010 at 9:25

GoogleCodeExporter commented 8 years ago 
We will soon release OutCALL 1.60 where we have fixed issues with MS Exchange 
and other bugs as well.
Thanks everybody for your collaboration and feedback.

Original comment by denis.ko...@gmail.com on 18 Sep 2010 at 1:50

GoogleCodeExporter commented 8 years ago 
Hello,

As soon as the new version becomes available, I'm going to test it.

At the moment I use the Flexor Manager from camrivox (www.camrivox.com). This 
is a commercial version. What I like the most in this product is the ability to 
journal calls in Outlook.

Is there a wishlist, where I can drop this request?

Original comment by arendcou...@gmail.com on 20 Sep 2010 at 2:42

GoogleCodeExporter commented 8 years ago

Original comment by denis.ko...@gmail.com on 5 Oct 2010 at 10:27