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mediacms-io / mediacms

MediaCMS is a modern, fully featured open source video and media CMS, written in Python/Django and React, featuring a REST API.
https://mediacms.io
GNU Affero General Public License v3.0
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Videos no longer play after update #773

Closed nbl0 closed 1 year ago

nbl0 commented 1 year ago

Describe the issue After a simple update by following the step in the documentation like this:

cd /home/mediacms.io/mediacms # enter mediacms directory source /home/mediacms.io/bin/activate # use virtualenv git pull # update code python manage.py migrate # run Django migrations sudo systemctl restart mediacms celery_long celery_short # restart services

I'm incapable to play any videos on my website. The page loads, and I have a black screen instead of the video without the play, sound button, ...

Screenshots example

Environment (please complete the following information):

mgogoulos commented 1 year ago

Can you do a shift+refresh on the browser? Could be something related with caching. If this does not help, can you open the Console of the browser and see what logs this brings (and paste it here)?

nbl0 commented 1 year ago

Hello,

Can you do a shift+refresh on the browser? Could be something related with caching.

It does not change anything.

If this does not help, can you open the Console of the browser and see what logs this brings (and paste it here)?

Yes, sir:

VIDEOJS: WARN: videojs.plugin() is deprecated; use videojs.registerPlugin() instead video.min.js:2:1659 VIDEO DEBUG: Video files don't exist media.js:1:16533 Source map error: Error: NetworkError when attempting to fetch resource. Resource URL: moz-extension://bf1ab15b-202c-4151-bf9c-e41ccb7eaae2/ad-blocker/content.js Source Map URL: panelos-content.js.map Source map error: Error: NetworkError when attempting to fetch resource. Resource URL: moz-extension://20e04cf5-2c66-4461-a64e-2918f7187d43/model/static/DOMPurify/purify.min.js Source Map URL: purify.min.js.map Error: Promised response from onMessage listener went out of scope build.js:2:93325

Thank you very much for your help.

mgogoulos commented 1 year ago

Mmm hard to tell from this ;( Does git pull finish without errors? Do you see anything else on Console of the browse, like files that are not downloaded? (eg 40x errors)...

nbl0 commented 1 year ago

I understand.

Yes, the git pull finish without erros. There is nothing else on the console of the browser.

Just now, if I run the command git pull again, I have this message :

fatal: detected dubious ownership in repository at '/home/mediacms.io/mediacms' To add an exception for this directory, call: git config --global --add safe.directory /home/mediacms.io/mediacms

mgogoulos commented 1 year ago

mmm could it be something related with permissions? for example having installed while being logged in as root, and then you are updating as a user?

nbl0 commented 1 year ago

Yes, you right. I think the problem appeared because of this. Nonetheless, I changed recursively the owner's repository, now it's www-data, with the chown command but that not help much.

Thank you for your help and sorry I'm new to server admin.

nbl0 commented 1 year ago

I still haven't found a solution to my problem. Nevertheless, in the administration part of the site, the videos are accessible via the following url, for example:

mysite.com/media/original/user/admin/8a09dabf525445a4a188d7950bc38d44.bla_bla_bla.mp4

What should I conclude from this? The link that points to the videos in the frontend part is broken? Where can I check this?

mgogoulos commented 1 year ago

If this is a public portal and not inside a VPN or something like that, I can have a quick look and see what could be the issue, since if it is an issue with the upgrade it would benefit to know.

mgogoulos commented 1 year ago

Closing as there's not much to do here without further logs/information, or concrete steps to reproduce