EPIC: Improve apdex score for "contact_detail" to be above 0.94

[michaelkohn]

• [x] https://github.com/medic/care-teams/issues/72
• [x] https://github.com/medic/care-teams/issues/73
• [x] https://github.com/medic/care-teams/issues/74
• [x] https://github.com/medic/care-teams/issues/92
• [x] https://github.com/medic/care-teams/issues/75
• [x] https://github.com/medic/care-teams/issues/76