The following items represent common activities that members of a Product Trio will do in the Product Development Process. Depending on what is underway, some of these may happen each week, but many parts happen on-demand. For example, interviewing is an ongoing process of gathering information, but the group may not start building a new solution each week.
The following activities should be performed in order, by all trio members:
Empathize
Partner alignment: Understand initiatives Partners are planning in their roadmap and identify areas of overlap across health programs
User interviews: Learn about end users’ recent experiences with the CHT and any workarounds they’ve used to uncover potential unknowns
Learning agendas: Scoped interviews to learn more about specific topics of interest
Partner working sessions: Understand how users arrived at their current issues and offer guidance in troubleshooting
Service design feedback: Learn about feedback they have heard in the field
Customer effort survey: Align with Community’s App Developer survey to understand the ease of use of doing key tasks with the CHT using a scale to understand the ease of each
Define
Synthesis session: Nuggets collected from the Empathize phase are synthesized into Opportunity Statements, broken down into subcategories if necessary
Define desired outcome: Align on what impact to achieve based on MoH needs and what the synthesis sessions have uncovered as our most impactful opportunity and how we might measure it
Ideate
Story mapping: Brainstorm different ways we might achieve our desired outcome
Choose solution: Discuss story maps, vote for the solution that is likeliest to achieve desired outcome
Validate with product leadership: Loop in product leadership for gut check and to ensure full alignment
Prototype and test
Validate assumptions: Create mockups to usability test with end users
Iterate: Update mockups as per user feedback
Implement and measure
Build: Build the thing and get it deployed
Measure: Use metrics previously defined to measure impact
Trio activities are outdated. Here's the updated order of events, pls help to get onto docs 🙏
Product Trio Activities
The following items represent common activities that members of a Product Trio will do in the Product Development Process. Depending on what is underway, some of these may happen each week, but many parts happen on-demand. For example, interviewing is an ongoing process of gathering information, but the group may not start building a new solution each week.
The following activities should be performed in order, by all trio members:
Empathize
Define
Ideate
Prototype and test
Implement and measure