Open MaxDiz opened 4 years ago
current iteration of in-app education docs for reference: https://docs.google.com/document/d/177wEQZrhrfQkn8AT1-F4gP-I3mWTKwYBTMonG99XjDY/edit
https://docs.google.com/document/d/1aq1-Cs5OAJEX9VSBPsb46nhPSQ87wcO9BNw0DXnQcHM/edit
Issues that are blocked waiting on a more holistic review of product education:
https://docs.google.com/document/d/1TXBVbqQNRdnx_t5jwlWgw5_5F47szNJX3y5bxsVYCqY/edit#
Latest initiative here -–exploring short term solutions for Covid resonse + long term / configurable solutions
FYI training and onboarding are being treated separately;training
will use forms and not need additional core features
Working onboarding deck here. Currently continuing on scoping and fleshing out these concepts further.
Deprecated initiative on Household to Provider Messaging for future reference: https://github.com/medic/cht-roadmap/issues/45
Deprecated initiative on improving in-app messenger UX for reference: https://github.com/medic/cht-roadmap/issues/46
This initiative focuses on enabling a user to pick up a CHT app and begin to use it without in-person training.
Opportunity
We should empower our users to use the CHT app on their own. This would allow for more scalable deployments and ensure end-user safety when it comes to COVID-related (no-touch) protocols by not having to partake in in-person group training sessions (or partake in fewer sessions). We should also provide automated and self-service support to users who are experiencing workflow or technical difficulties.
Epics
Epic: Telemetry and/or usability testing to support onboarding improvements
Epic: Registration
Epic: Updates and Announcements
Epic: Self-Service Help
Epic: General Education