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MRBS application code
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Ical randomly working #1602

Open jberanek opened 8 years ago

jberanek commented 8 years ago

Hello,

I configure the email with ical and after some tests it wass working well. Sometime ago it randomly stop working. Some bookings work well and I receive the ICS file and I can add it to my agenda but some arrive without the ICS file and the email message is unformatted.

What could be wrong?

Reported by: *anonymous

Original Ticket: mrbs/support-requests/878

jberanek commented 8 years ago

Are you using periods? MRBS cannot generate .ics files for periods because it doesn't know when the periods are.

Original comment by: campbell-m

jberanek commented 8 years ago

No, I'm using times.

Original comment by: *anonymous

jberanek commented 8 years ago

Which version of MRBS are you using? Are you able to reproduce the problem?

Original comment by: campbell-m

jberanek commented 8 years ago

I'm using this config: MRBS 1.4.11 MySQL 5.5.39 Windows NT GUTEMBERG 5.1 build 2600 (Windows XP Professional Service Pack 3) i586 PHP: 5.4.31

Has I said the problem is random. There are 2 people making the booking.Sometimes it works fine and other times it does we receive the email but the not the ical file, and the body message is unformatted.

Original comment by: *anonymous

jberanek commented 8 years ago

Could you post an example of the body message please when you don't get the ical file - as long as it's not confidential?

Original comment by: campbell-m

jberanek commented 8 years ago

One more thing - are you getting any errors in your PHP error log?

Original comment by: campbell-m

jberanek commented 8 years ago

Another thing to try, if you haven't already: can you look at the original source of the email coming through to see if there's anything odd in there?

Original comment by: campbell-m

jberanek commented 8 years ago

Here is an example

Return-Path:xxx@xx.xx.xx
X-Original-To: xxx@xx.xx.xx
Delivered-To: xxx@xx.xx.xx
Received: from smtp.fe.up.pt (smtp.xx.xx.xx [IP adress])
    by mbx4.xx.xx.xx (Postfix) with ESMTPS id D4C68800C3;
    Thu, 28 Jan 2016 11:33:51 +0000 (WET)
Received: from localhost (localhost [127.0.0.1])
    by smtp.xx.xx.xx (Postfix) with ESMTP id 9DD3F24B82;
    Thu, 28 Jan 2016 11:33:51 +0000 (WET)
X-Amavis-Alert: BAD HEADER SECTION, Non-encoded 8-bit data (char C3 hex):
    Subject: Pr\303\203\302\251-Reserva Teres[...]
Received: from smtp.xx.xx.xx ([127.0.0.1])
    by localhost (smtp.xx.xx.xx [127.0.0.1]) (amavisd-new, port 10024)
    with ESMTP id nGvMX0-5ngDN; Thu, 28 Jan 2016 11:33:51 +0000 (WET)
Received: from localhost (xxxxxxxxx.xx.xx.xx [IP adress])
    by smtp.xx.xx.xx (Postfix) with ESMTP id 7608224AB1;
    Thu, 28 Jan 2016 11:33:51 +0000 (WET)
From: Reserva de Salas e Equipamentos xxx@xx.xx.xx
Auto-Submitted: auto-generated
To: xxx@xx.xx.xx,xxx@xx.xx.xx
Subject: Pré-Reserva Teresa Castelo Grande - videoconferência
Mime-Version: 1.0
Content-Type: multipart/mixed;
 boundary="=_fb1851f2b5eaa1f1cb2a7801e2fa4ad5"
Message-Id: <20160128113351.9DD3F24B82@xxxx.xx.xx.xx>
Date: Thu, 28 Jan 2016 11:33:51 +0000 (WET)

--=_fb1851f2b5eaa1f1cb2a7801e2fa4ad5
Content-Transfer-Encoding: 8bit
Content-Type: multipart/alternative;
 boundary="=_6957522e889e3399bfa4fb06de77ecb4"

--=_6957522e889e3399bfa4fb06de77ecb4
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset=utf-8

Uma reserva foi efectuada, detalhes:

view_entry.php?id=470

Descrição breve: Pré-Reserva Teresa Castelo Grande - videoconferência
Descrição: 
Estado da reserva: Aprovado
Salas / Equipamentos: Salas/Rooms - Sala de Atos 
Início: 09:00:00 - sexta-feira 29 janeiro 2016
Duração: 4 horas
Termo: 13:00:00 - sexta-feira 29 janeiro 2016
Tipo: Interno
Marcado por: mjmota
Última Actualização: 11:33:48 - quinta-feira 28 janeiro 2016 Repetir Tipo: Nenhum

This email has been protected by YAC (Yet Another Cleaner) http://www.yac.mx
--=_6957522e889e3399bfa4fb06de77ecb4
Content-Transfer-Encoding: 8bit
Content-ID: <MRBS-56a9fc9ccdfe6-7ae796b5@192.168.61.211>
Content-Type: text/html; charset=utf-8

<!DOCTYPE html>
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <title></title> <style type="text/css">

body#mrbs {background-color: #e7ebee; color: #0B263B;
           font-family: 'Arial, Verdana, sans-serif';
           margin: 0; padding: 0}
div#header {width: 100%; background-color: #4b667b; color: #ffffff;
            margin: 0; padding: 10px}
div#contents {width: 100%; padding: 10px; margin-bottom: 1em}
#mrbs a:link    {color: #0B263B; text-decoration: none; font-weight: bold}
#mrbs a:visited {color: #0B263B; text-decoration: none; font-weight: bold}
#mrbs a:hover   {color: #ff0066; text-decoration: underline; font-weight: bold} 
#mrbs tr {padding: 0; margin: 0}
#mrbs th, #mrbs td {text-align: left; padding: 1px 1em; margin 0} </style> </head> <body id="mrbs"> <div id="header">Universidade do Porto - Faculdade de Engenharia - DEQ: Gestão de Salas e Equipamentos</div> <div id="contents"> <p>Uma reserva foi efectuada, detalhes:</p><p><a target="_blank" href="view_entry.php?id=470">Pré-Reserva Teresa Castelo Grande - videoconferência</a></p> <table> <tbody> <tr> <td>Descrição breve: </td> <td>Pré-Reserva Teresa Castelo Grande - videoconferência</td> </tr> <tr>
<td>Descrição: </td>
<td></td>
</tr>
<tr>
<td>Estado da reserva: </td>
<td>Aprovado</td>
</tr>
<tr>
<td>Salas / Equipamentos: </td>
<td>Salas/Rooms - Sala de Atos (E107)</td> </tr> <tr>
<td>Início: </td>
<td>09:00:00 - sexta-feira 29 janeiro 2016</td> </tr> <tr>
<td>Duração: </td>
<td>4 horas</td>
</tr>
<tr>
<td>Termo: </td>
<td>13:00:00 - sexta-feira 29 janeiro 2016</td> </tr> <tr>
<td>Tipo: </td>
<td>Interno</td>
</tr>
<tr>
<td>Marcado por: </td>
<td>mjmota</td>
</tr>
<tr>
<td>Última Actualização: </td>
<td>11:33:48 - quinta-feira 28 janeiro 2016</td> </tr> <tr> <td>Repetir Tipo: </td> <td>Nenhum</td> </tr> </tbody> </table> </div> <div style=3D"position:absolute;margin:15px 0 0 0px; = padding-top:10px;padding-right:15px;min-width:350px; = border-top:1px solid #ccc;font-size:12px; color: #333; = font-family:arial,'Hiragino Sans GB',Tahoma,Helvetica,STHeiti; = ">This email has been protected by YAC (Yet Another Cleaner) = <a href=3D"http://www.yac.mx?source=3Demail" style=3D"display:block;padding-top:5px; = color:#2bafed;text-decoration:none;">www.yac.mx</a></div></body>
</html>

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Content-Transfer-Encoding: base64
Content-Type: text/calendar; method=REQUEST; charset=utf-8

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RDpWQ0FMRU5EQVINCg==
This email has been protected by YAC (Yet Another Cleaner) http://www.yac.mx
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--=_fb1851f2b5eaa1f1cb2a7801e2fa4ad5
Content-Transfer-Encoding: base64
Content-Type: application/ics;
 name=booking.ics
Content-Disposition: attachment;
 filename=booking.ics;
 size=1153

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--=_fb1851f2b5eaa1f1cb2a7801e2fa4ad5--

Original comment by: *anonymous

jberanek commented 8 years ago

if I'm seeing in the right spot, I don't see anything special. Last error was in 21st jan...

Original comment by: *anonymous

jberanek commented 8 years ago

Is the email above from 28 Jan an example of a successful email, or is it one that didn't have the attachment showing?

Original comment by: campbell-m

jberanek commented 8 years ago

This example is unsuccessful. Do you nedd an successful example?

Original comment by: *anonymous

jberanek commented 8 years ago

Yes please, a successful example would be useful for comparison.

Original comment by: campbell-m

jberanek commented 8 years ago

Here it is

Original comment by: *anonymous

Attachments: https://sourceforge.net/p/mrbs/support-requests/_discuss/thread/1a2f5fb9/4dcd/f0b7/c86d/7bb1/4da0/39a7/attachment/success.png

jberanek commented 8 years ago

Sorry, I meant can you post the original message source please, like last time? The unsuccessful example was very interesting because the attachment is there but there's obviously something wrong with the message because it's not showing up in your email client. Being able to compare it with a successful example would be very useful.

Original comment by: campbell-m

jberanek commented 8 years ago

Hello here is the successful example:

Delivered-To: xxxxx@xxxxxx.xx.xx.xx
Received: by xx.xxx.xx.xx with SMTP id c90csp2190679ioa;
        Tue, 26 Jan 2016 09:16:32 -0800 (PST)
X-Received: by xx.xxx.xx.xx with SMTP id m67mr26476034wmf.24.1453828592742;
        Tue, 26 Jan 2016 09:16:32 -0800 (PST)
Return-Path: <xxxxxx@xx.xx.xx>
Received: from xxxx.xx.xx.xx (xxxx.xx.xx.xx. [xxx.xxx.xx.xx])
        by mx.google.com with ESMTPS id t195si6712318wmt.34.2016.01.26.09.16.32
        for <xxxxx@xxxxxx.xx.xx.xx>
        (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128);
        Tue, 26 Jan 2016 09:16:32 -0800 (PST)
Received-SPF: pass (google.com: domain of xxxxx@xxxxxx.xx.xx.xx designates xxx.xxx.xx.xx as permitted sender) client-ip=xxx.xxx.xx.xx;
Authentication-Results: mx.google.com;
       spf=pass (google.com: domain of xxxxx@xxxxxx.xx.xx.xx designates xxx.xxx.xx.xx as permitted sender) smtp.mailfrom=xxxxx@xxxxxx.xx.xx.xx
Received: from localhost (localhost [127.0.0.1])
    by xxxx.xx.xx.xx (Postfix) with ESMTP id DD8A223027
    for <xxxxx@xxxxxx.xx.xx.xx>; Tue, 26 Jan 2016 17:16:31 +0000 (WET)
X-Amavis-Alert: BAD HEADER SECTION, Non-encoded 8-bit data (char C3 hex):
    Subject: Reserva Prof. Fern\303\203\302\243o
    Magalh\303\203\302\243es/a[...]
Received: from xxxx.xx.xx.xx ([127.0.0.1])
    by localhost (smtp1.xx.xx.xx [127.0.0.1]) (amavisd-new, port 10024)
    with ESMTP id 4LJxSGNK_XkF for <xxxxx@xxxxxx.xx.xx.xx>;
    Tue, 26 Jan 2016 17:16:31 +0000 (WET)
Received: from mbx3.xx.xx.xx (mail.xx.xx.xx [xxx.xxx.xx.xx])
    by xxxx.xx.xx.xx (Postfix) with ESMTP id C423C20694
    for <xxxxx@xxxxxx.xx.xx.xx>; Tue, 26 Jan 2016 17:16:31 +0000 (WET)
Received: by mbx3.xx.xx.xx (Postfix, from userid 23898)
    id 03FA8E03B7; Tue, 26 Jan 2016 17:16:32 +0000 (WET)
X-Sieve: Pigeonhole Sieve 0.3.1
X-Sieve-Redirected-From: xxxxx@xxx.xx.xx.xx
X-Original-To: xxxxx@xxx.xx.xx.xx
Delivered-To: xxxxx@xxx.xx.xx.xx
Received: from xxxx.xx.xx.xx (xxxx.xx.xx.xx [xxx.xxx.xx.xx])
    by mbx3.xx.xx.xx (Postfix) with ESMTPS id D4B6CE00C3;
    Tue, 26 Jan 2016 17:16:31 +0000 (WET)
Received: from localhost (localhost [127.0.0.1])
    by xxxx.xx.xx.xx (Postfix) with ESMTP id 0787880698;
    Tue, 26 Jan 2016 16:47:59 +0000 (WET)
X-Amavis-Alert: BAD HEADER SECTION, Non-encoded 8-bit data (char C3 hex):
    Subject: Reserva Prof. Fern\303\203\302\243o
    Magalh\303\203\302\243es/a[...]
Received: from xxxx.xx.xx.xx ([127.0.0.1])
    by localhost (smtp2.xx.xx.xx [127.0.0.1]) (amavisd-new, port 10024)
    with ESMTP id iAHK_co2aMXH; Tue, 26 Jan 2016 16:47:58 +0000 (WET)
Received: from localhost (xxxxxxxx.xx.xx.xx [xxx.xxx.xx.xxx])
    by xxxx.xx.xx.xx (Postfix) with ESMTP id DAC8980498;
    Tue, 26 Jan 2016 16:47:58 +0000 (WET)
From: Reserva de Salas e Equipamentos <xxxxxx@xx.xx.xx>
Auto-Submitted: auto-generated
To: xxxxxx@xx.xx.xx,xxxxxxxx@xx.xx.xx
Subject: Reserva xxxxxx xxxxx/aguarda confirmação Direção
Mime-Version: 1.0
Content-Type: multipart/mixed;
 boundary="=_8768af3b57bb9baf4dc9323acc04aac7"
Message-Id: <20160126164759.0787880698@xxxx.xx.xx.xx>
Date: Tue, 26 Jan 2016 16:47:59 +0000 (WET)

Original comment by: *anonymous

jberanek commented 8 years ago

Thanks. I need the message body as well as the headers if you could post that as well (having removed any confidential data) - just like the unsuccessful one.

Original comment by: campbell-m

jberanek commented 8 years ago

Here is the source

<!DOCTYPE html>
<html>
<head>

<title></title>
<style type="text/css">

body#mrbs {background-color: #e7ebee; color: #0B263B;
           font-family: 'Arial, Verdana, sans-serif';
           margin: 0; padding: 0}
div#header {width: 100%; background-color: #4b667b; color: #ffffff;
            margin: 0; padding: 10px}
div#contents {width: 100%; padding: 10px; margin-bottom: 1em}
#mrbs a:link    {color: #0B263B; text-decoration: none; font-weight: bold}
#mrbs a:visited {color: #0B263B; text-decoration: none; font-weight: bold}
#mrbs a:hover   {color: #ff0066; text-decoration: underline; font-weight: bold} 
#mrbs tr {padding: 0; margin: 0}
#mrbs th, #mrbs td {text-align: left; padding: 1px 1em; margin 0}
</style>
</head>
<body id="mrbs">
<div id="header">xxxxxxxxxxxxxxxxxxxxxxx</div>
<div id="contents">
<p>Uma reserva foi efectuada, detalhes:</p><p><a target="_blank" href="view_entry.php?id=462">xxxxxxxxxxxxx xxxxxxxxxxxxxxxxx/aguarda confirmação Direção</a></p>
<table>
<tbody>
<tr>
<td>Descrição breve: </td>
<td>xxxxxxxxxxxxxxxxxxxxxxxx</td>
</tr>
<tr>
<td>Descrição: </td>
<td>xxxxxxxxxxxxxxxxxxxxxx</td>
</tr>
<tr>
<td>Estado da reserva: </td>
<td>Aprovado</td>
</tr>
<tr>
<td>Salas / Equipamentos: </td>
<td>xxxxxxxxxxxxxxxxxxxxxxxx</td>
</tr>
<tr>
<td>Início: </td>
<td>07:00:00 - quinta-feira 31 março 2016</td>
</tr>
<tr>
<td>Duração: </td>
<td>12 horas</td>
</tr>
<tr>
<td>Termo: </td>
<td>19:00:00 - quinta-feira 31 março 2016</td>
</tr>
<tr>
<td>Tipo: </td>
<td>Interno</td>
</tr>
<tr>
<td>Marcado por: </td>
<td>xxxxx</td>
</tr>
<tr>
<td>Última Actualização: </td>
<td>17:16:31 - terça-feira 26 janeiro 2016</td>
</tr>
<tr>
<td>Repetir Tipo: </td>
<td>Nenhum</td>
</tr>
</tbody>
</table>
</div>
<div style=3D"position:absolute;margin:15px 0 0 0px; =
padding-top:10px;padding-right:15px;min-width:350px; =
border-top:1px solid #ccc;font-size:12px; color: #333; =
font-family:arial,'Hiragino Sans GB',Tahoma,Helvetica,STHeiti; =
">This email has been protected by YAC (Yet Another Cleaner) =
<a href=3D"http://www.yac.mx?source=3Demail" style=3D"display:block;padding-top:5px; =
color:#2bafed;text-decoration:none;">www.yac.mx</a></div></body>
</html>

Original comment by: *anonymous

jberanek commented 8 years ago

There must be some more. Could you post the whole message source please including the headers, just like you did for the unsuccessful example? Then I can try and work out what the difference is between the two.

Original comment by: campbell-m

jberanek commented 8 years ago

the message in the unsuccessful example arrived as I pasted. The successful one I had view the headers (first message) and then the source (last message)

I will merge all in one piece for the successful example and past it here.

thank you

Original comment by: *anonymous

jberanek commented 8 years ago

Hello again,

I just realizeI don't know how to obtain more info about source and header of the message, beside the two (header and source) I post above.

Meanwhile I just realize that in gmail the message is always working well! The problem occurs in the outlook client!

Original comment by: *anonymous

jberanek commented 8 years ago

The easiest way of seeing the whole message is from gmail is to use the "Show original" option in the drop down on the right.

The information that the problem only occurs in Outlook is very useful. Which version are you using? And are you using an Exchange server?

Two things to try:

(1) Make sure that $mail_settings['organizer'] in your config file is set to an email address that is different from any other address, including the recipients, the admin and the from address.

(2) Try upgrading to MRBS 1.5.0. There are some fixes to do with .ics files in 1.5.0, though I am not sure whether they would cause this problem. See https://sourceforge.net/p/mrbs/bugs/313/

Original comment by: campbell-m