aabellagm
commented
3 years ago Hi, Thanks for reporting the problem! Are you using the default Ubuntu gnome desktop? any personalized theme? Please tell us about any special graphical configuration you are aware. How many screens do you have connected?
Could you please run and send us the output of the following commands?
export | grep "XDG\|QT"
uname -a
lsb_release -aMeanwhile, please try executing megasync from a terminal with this command, it may help with the problem:
QT_SCALE_FACTOR=1 megasync
Ubuntu 21.04 64 bits 16 gb ram i5 CPU ssd
(gdb) start Punto de interrupción temporal 1 at 0x1a3fc0: file main.cpp, line 169. Starting program: /usr/bin/megasync [Depuración de hilo usando libthread_db enabled] Using host libthread_db library "/lib/x86_64-linux-gnu/libthread_db.so.1".
Temporary breakpoint 1, main (argc=1, argv=0x7fffffffd958) at main.cpp:169 169 main.cpp: No existe el archivo o el directorio. (gdb) continue Continuando. [Detaching after fork from child process 42099] [Nuevo Thread 0x7ffff0f14640 (LWP 42103)] [Nuevo Thread 0x7fffeb547640 (LWP 42104)] [Nuevo Thread 0x7fffeacc9640 (LWP 42106)] [Nuevo Thread 0x7fffea4c8640 (LWP 42107)] [Thread 0x7ffff0f14640 (LWP 42103) terminado]
... Predefined QT_SCREEN_SCALE_FACTORS found: DVI-D-0=1.1875;HDMI-0=1.1875;DP-0=1.1875;DP-1=1.1875; Not setting scale factors. Using predefined QT_SCREEN_SCALE_FACTORS= DVI-D-0=1.1875;HDMI-0=1.1875;DP-0=1.1875;DP-1=1.1875; ....
Thread 1 "megasync" received signal SIGSEGV, Segmentation fault. 0x00007ffff14bfc7f in deepin_platform_plugin::DHighDpi::logicalDpi(QXcbScreen*) () from /usr/lib/x86_64-linux-gnu/qt5/plugins/platforms/libdxcb.so (gdb)