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meganz / MEGAsync

Easy automated syncing between your computers and your MEGA Cloud Drive
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uploading file size limits? #959

Open zylthinking opened 5 months ago

zylthinking commented 5 months ago

Hi,

I find 2 files in my sync folder fails to sync, then I tried several methods, including:

  1. retry in desktop client ----- shows retrying infinitely
  2. uploading the file in web ---- showing upload error, retiring...
  3. 1 create a file with same name ---- succeed 3.2 save the file with the correct content --- hungs in saving step 3.3 save the file with the content from another file --- succeed

So, this is not a network error, not client error.It is seems to relate to the content of the file I don't know what is the real problem, but the content of the file is just a blog about linker script. It is not sensitive.

Then after some dig, I found it is not relative to the content either, it is the file size;

When I file is near 103290 bytes, uploading becomes unstable It can succeed at 103287 - 103291 bytes after trying for some times. But more bytes for example 104K will never succeed.

zylthinking commented 5 months ago

It may not be a bug, but rather a business logic issue: I've noticed that currently, if a file exceeds the upload limit, it will definitely fail to upload. I mean, it's not a random occurrence; any file, even one that was uploaded earlier, will fail, as shown below:

image The two files differ only in their names—one is an exact copy of the other. While one was uploaded successfully a few days ago, the other consistently fails.

My observation suggests that this is due to the file size, which is governed by a clear logic, hence it's not a bug.

It seems to be a strategy: advertise no file size limits and a friendly policy to attract users, then randomly impose a limit on some users at a specific time to encourage them to pay for a better experience.

tt-mega commented 4 months ago

Hi zylthinking, Mega does not limit user transfers by size or speed. Would you kindly contact Mega at support@mega.co.nz? Our support team will be happy to assist you with your issue. Thank you.

zylthinking commented 4 months ago

I sent an email to support 6 days ago, got a automatic response with KYF-342-53271 and nothing more. I am still waiting.

And found another thing: if I reconnect using another network, the uploading succeed, then I switched the net back and tried again, still failed.

Thanks