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melicertes / csp

The Cyber Security Platform MeliCERTes is part of the European Strategy for Cyber Security. MeliCERTes is a network for establishing confidence and trust among the national Computer Security Incident Response Teams (CSIRTs) of the Member States and for promoting swift and effective operational cooperation.
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Can templates (articles) in RT/RTIR be enabled and shared? #26

Open rommelfs opened 5 years ago

majidsalehighamsari commented 5 years ago

NO

rommelfs commented 5 years ago

ok, thanks.

intrasoft-rmalik commented 5 years ago

@rommelfs apparently this feature is not in the current RT version that is part of CSP. Is this a desired feature? What business case/scenario do you have in mind?

rommelfs commented 5 years ago

Actually I would refrain 100% from sharing my tickets with other instances because they are CSIRT to constituent communication. What I would like to share is my templates which are default answers.

Business cases (examples):

1) User has request and the request is not complete. You can reply with template to request the missing information. These templates could be categorised and shared within a community 2) In case of outbreaks or vulnerability reports, all responsible CSIRTS might do some communication. In order to use the same high quality text, a shared templated could be used.

Using templates reduces errors, gives concise answers and raises the overall quality level of communication if improved in a collaborative effort.

intrasoft-rmalik commented 5 years ago

@rommelfs thanks for the clarification. This could be interesting for a future release. Keeping it here for the backlog.