Closed pietervercammen closed 1 year ago
Hi Pieter, Thanks for the suggestion. With our ongoing improvements to backups, it should not be necessary for customers to get a point in time restore as part of their regular processes. This would be too much of a drain on the support resources. If a customer has a specific issue which means they need to do a point in time restore, then they are likely to be in contact with support in any case, and support can then discuss with them the need to do a point in time restore. Therefore, after discussion with support, I do not think it is appropriate to have this in our regular documentation.
Hi Mark
I strongly disagree. We have cases where we lost mendix cloud ops as we were not aware it was possible at all.
I have done data management and backups in my 14 years prior to mendix. And pit restores are quite common for critical databases.
A footnote that it is possible would be good to convince certain customers to put certain workloads in our cloud.
Even if the note states: for premium resources only.
Pieter
Sent from my Galaxy
-------- Original message -------- From: Mark van Ments @.> Date: 27/07/2023 16:51 (GMT+01:00) To: mendix/docs @.> Cc: Pieter Vercammen @.>, Author @.> Subject: Re: [mendix/docs] restore-a-backup (Issue #6341)
Hi Pieter, Thanks for the suggestion. With our ongoing improvements to backups, it should not be necessary for customers to get a point in time restore as part of their regular processes. This would be too much of a drain on the support resources. If a customer has a specific issue which means they need to do a point in time restore, then they are likely to be in contact with support in any case, and support can then discuss with them the need to do a point in time restore. Therefore, after discussion with support, I do not think it is appropriate to have this in our regular documentation.
— Reply to this email directly, view it on GitHubhttps://github.com/mendix/docs/issues/6341#issuecomment-1653778872, or unsubscribehttps://github.com/notifications/unsubscribe-auth/ASZUMI2X6A25E5SSGB3WTTLXSJ57FANCNFSM6AAAAAA2YKNQGE. You are receiving this because you authored the thread.Message ID: @.***>
Hi Pieter, Thanks for the additional information. I'll pick this up internally in the Support channel of Slack rather than having a long discussion via GitHub. Mark
Please use the form below, leaving the prefilled data to help us. Thank you.
Page link: restore-a-backup
Document link: restore-backup.md
My Issue/Suggestion
We got some internal feedback that it would be possible to do a point in time restore via a support ticket, can we add that to our documentation?
Pieter