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restore-a-backup #6341

Closed pietervercammen closed 1 year ago

pietervercammen commented 1 year ago

Please use the form below, leaving the prefilled data to help us. Thank you.

Page link: restore-a-backup

Document link: restore-backup.md

My Issue/Suggestion

We got some internal feedback that it would be possible to do a point in time restore via a support ticket, can we add that to our documentation?

Pieter

MarkvanMents commented 1 year ago

Hi Pieter, Thanks for the suggestion. With our ongoing improvements to backups, it should not be necessary for customers to get a point in time restore as part of their regular processes. This would be too much of a drain on the support resources. If a customer has a specific issue which means they need to do a point in time restore, then they are likely to be in contact with support in any case, and support can then discuss with them the need to do a point in time restore. Therefore, after discussion with support, I do not think it is appropriate to have this in our regular documentation.

pietervercammen commented 1 year ago

Hi Mark

I strongly disagree. We have cases where we lost mendix cloud ops as we were not aware it was possible at all.

I have done data management and backups in my 14 years prior to mendix. And pit restores are quite common for critical databases.

A footnote that it is possible would be good to convince certain customers to put certain workloads in our cloud.

Even if the note states: for premium resources only.

Pieter

Sent from my Galaxy

-------- Original message -------- From: Mark van Ments @.> Date: 27/07/2023 16:51 (GMT+01:00) To: mendix/docs @.> Cc: Pieter Vercammen @.>, Author @.> Subject: Re: [mendix/docs] restore-a-backup (Issue #6341)

Hi Pieter, Thanks for the suggestion. With our ongoing improvements to backups, it should not be necessary for customers to get a point in time restore as part of their regular processes. This would be too much of a drain on the support resources. If a customer has a specific issue which means they need to do a point in time restore, then they are likely to be in contact with support in any case, and support can then discuss with them the need to do a point in time restore. Therefore, after discussion with support, I do not think it is appropriate to have this in our regular documentation.

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MarkvanMents commented 1 year ago

Hi Pieter, Thanks for the additional information. I'll pick this up internally in the Support channel of Slack rather than having a long discussion via GitHub. Mark