Can't start tracking - Githubissues

meoiswa / MagitekStratagem

Experimental Tobii Eye tracker integration for FFXIV

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Can't start tracking #5

Closed doonga closed 3 weeks ago

doonga commented 1 month ago

I've been trying this out to see if I could get it working. I think I have everything set properly. However, when I click 'start tracking' I see this in /xllog:

15:46:30.330 | VRB | WindowSystem "MagitekStratagemPlugin" Window "MagitekStratagem##ConfigWindow" has focus now 15:46:30.413 | DBG | [MagitekStratagem] Failed to track window.

I have Tobii Experience and Tobii Game Hub installed. Not sure what to look at next...

meoiswa commented 1 month ago

Some troubleshooting:

Tobii Game Hub is running with the same privileges as FFXIV.
Tobii Game Hub version 3.3.0 or newer
You've accepted the EULA and calibrated your tracker
That the tracker works with other games
Firewall/Antivirus shenanigans?
Enable Verbose logging in /xllog to see if something else is failing in the process of acquiring tracking data from Tobii

doonga commented 1 month ago

Yep neither run as admin
Game Hub 3.4.1-ci2
Accepted and Calibrated
Other games may be problematic... it works in some, but I also see that error in the game hub when another one is running, I was testing with a few of the free apps.
Nothing notable for firewall/antivirus logs
What I pasted above was the verbose log

I'll poke at this some more, the fact that it's showing a similar error for other games leads me to believe something else is messed up. I'll come back here if this ends up being the only thing not working.

Alvatore commented 1 month ago

I am also having this issue. It was working fine for me on the 8th when I installed it, but today the 16th I notice it's not working anymore. It's giving the same "failed to track window" error that doonga has mentioned. All troubleshooting list items check green.

meoiswa commented 1 month ago

Can confirm my Tobii Game Hub got updated (its a different icon) and I'm having the same issue now. Will try to fix.

meoiswa commented 1 month ago

Deploying a build that will attempt to load the DLL from v3.3.0 of Tobii Game Hub, should it still be available on the system. As the Squirrel Updater they use doesn't remove the older version, it should be present for players that had the plugin work before. See Dalamud's Discord Forum Post for more info

meoiswa commented 3 weeks ago

Fixed on v0.6 with the change to Tobii Streams API