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The Metabase bot doesn't react on messages in a Slack channel #13103

Closed RomantsovArtur closed 4 years ago

RomantsovArtur commented 4 years ago

Describe the bug We experience some strange issues regarding integration between Metabase and Slack. Pulses are working fine, but Metabase doesn't react on messages sent to metabot directly

metabot help \@MetaBot show 11

and so on.

To Reproduce Steps to reproduce the behavior:

  1. Invite MetaBot to channel
  2. Type message metabot help

Expected behavior Any reply from metabot

Actual behavior No reply from metabot

Information about your Metabase Installation:

You can get this information by going to Admin -> Troubleshooting.

{ "browser-info": { "language": "en-US", "platform": "MacIntel", "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36", "vendor": "Google Inc." }, "system-info": { "file.encoding": "UTF-8", "java.runtime.name": "OpenJDK Runtime Environment", "java.runtime.version": "11.0.6+10-post-Debian-1bpo91", "java.vendor": "Debian", "java.vendor.url": "https://tracker.debian.org/openjdk-11", "java.version": "11.0.6", "java.vm.name": "OpenJDK 64-Bit Server VM", "java.vm.version": "11.0.6+10-post-Debian-1bpo91", "os.name": "Linux", "os.version": "4.9.0-7-amd64", "user.language": "en", "user.timezone": "UTC" }, "metabase-info": { "databases": [ "exasol", "postgres", "bigquery", "h2" ], "hosting-env": "unknown", "application-database": "postgres", "application-database-details": { "database": { "name": "PostgreSQL", "version": "9.6.16" }, "jdbc-driver": { "name": "PostgreSQL JDBC Driver", "version": "42.2.8" } }, "run-mode": "prod", "version": { "date": "2020-08-10", "tag": "v0.35.4", "branch": "metabase-revolut", "hash": "42a2a2a" }, "settings": { "report-timezone": "UTC" } } }

Severity That is not mission-critical functionality for us, but will be nice to understand what's going on

Additional context If you can point me how can I debug this issue and attach more useful information - will do.

flamber commented 4 years ago

Hi @RomantsovArtur Check the log for errors - Admin > Troubleshooting > Logs. There has been fixes to Slack in 0.36.0 #12678, but there's an issue open #12978, which will likely be fixed in 0.36.4 Please use the forum for questions and troubleshooting: https://discourse.metabase.com/