Error, white screen square instead of the Video stream

[mjadrake]

Im in a teamspeak channel that sells stream videos, so as I was told, I had to installed the TS3Video Plugin and so I did it step by step, but each time I try to see the stream, it only appears a white screen square instead of the Video stream, as seen on the image below.

http://imgur.com/ML7y6vG

Is only my problem since all the guys that are in this channel can see the video.

And the strange is, that some months ago I also could see it without any problems, but than I had to format my PC and since that I was never able to see this streams anymore.

Is there any way of fixing this? Am I missing any other program that allows me to see this streams?

Since I format my PC, I only installed the basics programs to work and operate. So its possible Im missing some trivial program or update that everyone hads but I dont.

Im using Windows7.

Please help me out, since this streams are very important for my work, and I really need this working out well.

Thanks in advance ;)

[mfreiholz]

Hi Drake, hm you are now the 2nd person i know of who got this problem.

I really have no idea whats the problem, especially since i can't reproduce it.

The next release (which i hope to release this week), will have an option to turn hardware acceleration off (but costs more CPU power).

[mfreiholz]

Can you give me some detailed information about your hardware, please?

[mjadrake]

Thanks for the quick response

Here is: http://imgur.com/RW85X1w

I'm a bit noob, so please let me know if this what your looking for or if you need any other info.

Thanks ;)

[mfreiholz]

Do you have a dedicated Graphics-Card? NVIDIA... ATI/AMD? You can see it in "Device Manager" (e.g.: https://mfreiholz.de/share/2016-01/qGUnJxMB5LETxojcwiXuXF69WpaD8aAv.png)

[mjadrake]

Here it is: http://imgur.com/WWdpoHx

But the strange thing about this problem is that this plugin allready work in this computer. But when I had to format this PC, about 2 months ago, and I tried to see the streams, than this error occurs.

So this is why i thought it was a software problem not a hardware problem. But as I said, Im a complete noob about this questions :)

[mfreiholz]

I'm think it's some missing DLL from OpenGL or DirectX. MAybe you previously had it installed, because of a game or some other software.

You could try to install DirectX SDK from Microsoft.. - sorry no other idea right now :-/

[mjadrake]

Ok, I´ll try it out, and then test it with their streams. I let you know if it worked.

Thanks a lot for the help. ;)

[mfreiholz]

It might also work to install the latest graphics cards driver from http://www.amd.com/

I think this is the one you need: http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2064

[mjadrake]

Thanks, I´ll try that too. ;)

[mjadrake]

Problem solved, thanks a lot for the help. ;)