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michaelmaw / spiceworks-hdpp

Help Desk PowerPack - Spiceworks Plugin
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Leadership goes blank with no data #10

Closed Guruleenyc closed 7 years ago

Guruleenyc commented 7 years ago

The Leadership Bar failed after two days! Was working for a couple days and then the gray bar is still present but w/o data. I tried toggle it off/on and it did not fix it. We are running 7.5.0093.

Any ideas?

TekkenIronfist commented 7 years ago

Same issue here. On Spiceworks 7.5.00088 If I leave Leaderboard and Ranking unchecked the Closed count per 7 days & 30 days displays but as soon as I tick either one of the other options (or both) it will disappear.

michaelmaw commented 7 years ago

Can you provide a few more details about your environment - ie. browser & version?

Also, if you disable all your other SW plugins temporarily and the flush your browser cache, do you still have this problem?

David-Lotus commented 7 years ago

I have the same issue with mine as well, Production system, Spiceworks 7.5.00098 and HDPP Version 3.4. Chrome and IE 11. Come back for a short while and then vanishes again. All other plugins disabled (due to another issue I was troubleshooting with Spiceworks Support)

michaelmaw commented 7 years ago

@David-Lotus Sounds like another SW event is refreshing the HTML DOM and the plugin isn't detecting when this happens. I'll do some more testing on my end to see if I can replicate this. Thanks for the feedback.

David-Lotus commented 7 years ago

@michaelmaw Thanks, much appreciated, very well liked plugin over here, if you need anything else please let me know.

David-Lotus commented 7 years ago

Just an update, I had another issue with SW and the SW support guys had a look, they gave me a repair script to run and after I ran it the Leader board seems to be working ok.

michaelmaw commented 7 years ago

Interesting! So this is potentially an issue with Spiceworks itself and not this plugin? Do you know what the repair script actually fixed?

David-Lotus commented 7 years ago

I have a log file that you can take a look at if you want, I've had a quick look through and can't see any personally or corporate identifiable information, so i'll email it to you if you provide an email address...

michaelmaw commented 7 years ago

@David-Lotus Please send the log file to support@michaelmaw.com and I'll review it. Thanks.

David-Lotus commented 7 years ago

@michaelmaw Sent, sorry for the delay.

isha-12 commented 7 years ago

I am having the same issue, the leaderboard is gone with Spiceworks Version 7.5.00101 I tried, firefox, chrome and IE. I reinstalled the plugin and nothing. Any solution for this?

michaelmaw commented 7 years ago

@isha-12 I'm interested to know if this happened after you added a new user to your Spiceworks install. Do recall if this happened around the same time? Just trying to figure out what changed in your installation that may have caused this.

isha-12 commented 7 years ago

I really just came in to work and it was gone, I dont remember making any modifications at all to users or anything like that. Not sure if anything happened over night but I tried reinstalling the plugin and removing all configuration and re-adding it back, everything else works except for that part, checked or unchecked it does not show. This is a very useful feature for me. I really wish it worked. I contacted SW and they just told me to contact the developer. I explained to the them about the previous post and the possible script solution but I got no answer after that, let me know if I need to provide you anything to help me with this I appreciate it

TekkenIronfist commented 7 years ago

Still happens intermittently with me. It looks like it may be related to merging tickets. I think I see it disappear and reappear coincidentally after merging duplicates - however it's not every time.

On 12 Jul 2017 15:21, "isha-12" notifications@github.com wrote:

I really just came in to work and it was gone, I dont remember making any modifications at all to users or anything like that. Not sure if anything happened over night but I tried reinstalling the plugin and removing all configuration and re-adding it back, everything else works except for that part, checked or unchecked it does not show. This is a very useful feature for me. I really wish it worked. I contacted SW and they just told me to contact the developer. I explained to the them about the previous post and the possible script solution but I got no answer after that, let me know if I need to provide you anything to help me with this I appreciate it

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/michaelmaw/spiceworks-hdpp/issues/10#issuecomment-314784150, or mute the thread https://github.com/notifications/unsubscribe-auth/AVoMChdFwYkk5KLTGp4JFXn0cpsfOycoks5sNNYxgaJpZM4KKQJk .

michaelmaw commented 7 years ago

@TekkenIronfist That's helpful, I may have to add in an additional event handler to reinitialize the leaderboard after a merge occurs.

@isha-12 Not sure what would have made it randomly stop working if no changes were made on your end. I suspect something must have changed, but difficult to troubleshoot when we don't know what. I'll review the code and see if I can spot anything that might produce an error due to an unexpected data response from the API.

isha-12 commented 7 years ago

I will keep an eye when merging tickets. My suddenly starting appearing again as well.

michaelmaw commented 7 years ago

Good news! We've made a breakthrough and identified the cause of this problem - if you have any "Closed" tickets that are not assigned to a tech, then that appears to break the leaderboard and prevent it from showing.

I'm reviewing the code to find out why that is happening and will release a fix for this. Thanks to David from Lotus Group for helping to identify the exact cause.