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microsoft / Azure-Kinect-Sensor-SDK

A cross platform (Linux and Windows) user mode SDK to read data from your Azure Kinect device.
https://Azure.com/Kinect
MIT License
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Open K4A Device failed! with the set up following the instructions #1960

Closed anyRandomHuman closed 7 months ago

anyRandomHuman commented 7 months ago

While trying to run exampleRecording.py from pyKinectAzure, following errors are reported:

[2023-11-21 13:06:35.820] [critical] [t=22837] /w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (366): find_libusb_device(). libusb device(s) are all unavalable. Is the device being used by another application? [2023-11-21 13:06:35.820] [error] [t=22837] /w/1/s/extern/Azure-Kinect-Sensor-SDK/src/depth_mcu/depth_mcu.c (68): usb_cmd_create(USB_DEVICE_DEPTH_PROCESSOR, device_index, NULL, &depthmcu->usb_cmd) returned failure in depthmcu_create() [2023-11-21 13:06:35.820] [error] [t=22837] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/sdk/k4a.c (133): depthmcu_create(index, &device->depthmcu) returned failure in k4a_device_open() Open K4A Device failed! Screenshot from 2023-11-21 13-40-30

I have seen similar issues, but they are solved by setting up following instructions . but i can actually find the setup file with correct content in the correct folder. Screenshot from 2023-11-21 13-28-03

I don't if some other .so file affected this and i also have no clue how to check that.

Desktop:

TangBoheng commented 7 months ago

I get the same error, have you solved this problem?

anyRandomHuman commented 7 months ago

I get the same error, have you solved this problem?

I have found the problem. The camera was unplugged. So be sure to first check that the your configuration was correct following the instructions(see above) and also check if it is powered.