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microsoft / AzureStorageExplorer

Easily manage the contents of your storage account with Azure Storage Explorer. Upload, download, and manage blobs, files, queues, tables, and Cosmos DB entities. Gain easy access to manage your virtual machine disks. Work with either Azure Resource Manager or classic storage accounts, plus manage and configure cross-origin resource sharing (CORS) rules.
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Still cant connect to azure account #1067

Closed RobertK73 closed 5 years ago

RobertK73 commented 5 years ago

Storage Explorer Version: 1.5.0 Platform/OS: Windows 10 Architecture: x64 Regression From:

Bug description

Errormsg: Subscriptions for the follwowing tenants could not be retrieved: Tenant Id: a6e5f0c0-7367-4f15-800d-de3e8da90325, Error: {"code":"ETIMEDOUT","errno":"ETIMEDOUT","syscall":"connect","address":"51.144.236.151","port":443}

Steps to Reproduce

  1. Connecting to Azure via VS2015 and webbrowser works fine. Why does it not do the same here???

Expected Experience

Actual Experience

Additional Context

jinglouMSFT commented 5 years ago

Please tell us which version of Storage Explorer? Which version of Windows? Are you going through a proxy?

RobertK73 commented 5 years ago

I use v 1.5.0. of Storage Explorer on Windows 10 x64. I am not going through a proxy since I allready have access to azure via webbrowser and vs 2015 without using proxy

RobertK73 commented 5 years ago

What kind of bs is this!!!? What more info do you need?? You havent specified jesus christ!!!!!!!!!!!!!!!!!!

jinglouMSFT commented 5 years ago

Thanks for the additional information. VS 2015 and Storage Explorer use different authentication libraries as Storage Explorer is a cross platform app. However, starting Storage Explorer 1.0.0 release in April 2018, we started supporting the single signin experience between VS 2017 and Storage Explorer. This means if you have signed in to VS 2017, you are automatically signed in in Storage Explorer and vice versa.

It sounds like you are reluctant to provide additional info to help us help you, I am pointing you to our troubleshooting guide. Hopefully something there can be useful to you. Here is the link: https://docs.microsoft.com/en-us/azure/storage/common/storage-explorer-troubleshooting?toc=%2fazure%2fstorage%2fblobs%2ftoc.json. If none is helpful, we'd be happy to take a look at the fiddler trace. Please make sure to remove all private info in the fiddler trace before sharing.

Another channel to get help is to reach out to our support team by following this link: https://docs.microsoft.com/en-us/azure/azure-supportability/how-to-create-azure-support-request

Thanks.

RobertK73 commented 5 years ago

WHAT THE FUCK ARE YOU TALKING ABOUT "reluctant to provide additional info to help us help you,". WHAT INFORMATION!!!??? SPECIFY FOR FUCKS SAKE

jinglouMSFT commented 5 years ago

We did provide a bug template for you to open the issue. We certainly need to know the basic version/OS info, as well as what actions you performed to trigger the error message at the least. Did you sign into Azure Storage or did you attach to it using Name/Key or SAS? If you believe this is a bug in the product, we would need the repro steps so we can reproduce the problem in house and hopefully find a workaround for you while we work on the fix. Those are the reasons why we asked for more info.

We are thankful to all our customers for using Storage Explorer and are very appreciative that our customers spending their precious time to send us constructive feedback. If you are willing to continue working with us to resolve the issue you ran into, we'd love to work with you. As a gentle reminder, please do keep the conversation at a professional level. Thank you!