Microsoft Azure Storage Explorer issues

[ddhandapani]

Preflight Checklist

• [X] I have installed the latest version of Storage Explorer.
• [X] I have checked existing resources, including the troubleshooting guide and the release notes.
• [X] I have searched for similar issues.

Storage Explorer Version

1.28.1

Regression From

1.19.1

Architecture

x64

Storage Explorer Build Number

1.28.1

Platform

Windows

OS Version

windows 11

Bug Description

Error Details If you cannot resolve this issue on your own, you may open an issue on the Storage Explorer GitHub site. Please include the details below to help us diagnose your issue. Make sure to redact any personal information you do not wish to make public before posting.

{ "name": null, "message": "\"{\n \\"name\\": \\"Error\\",\n \\"message\\": \\"self signed certificate in certificate chain\\",\n \\"stack\\": \\"Error: self signed certificate in certificate chain\\n at TLSSocket.onConnectSecure (node:_tls_wrap:1535:34)\\n at TLSSocket.emit (node:events:513:28)\\n at TLSSocket._finishInit (node:_tls_wrap:949:8)\\n at ssl.onhandshakedone (node:_tls_wrap:730:12)\\",\n \\"code\\": \\"SELF_SIGNED_CERT_IN_CHAIN\\"\n}\"" }

Steps to Reproduce

1. Open the Storage explorer
2. Click reauthenticate link and then enter the credential and click ok
3. We got the error.

Actual Experience

Expected Experience

No response

Additional Context

No response

[JasonYeMSFT]

@ddhandapani The error message in your bug description is very likely related to using proxy. Please try these troubleshooting steps to see if you can resolve that issue. https://learn.microsoft.com/en-us/troubleshoot/azure/azure-storage/storage-explorer-troubleshooting?tabs=Windows#ssl-certificate-issues

The error in your screenshot is more like a system error saying the program is unable to create a child process. Does you computer has any kind of Windows Group policies that block executing PowerShell scripts? If it does, please try adding a setting "application.other.enableAppInsightsDiskRetryCache": false in our settings file. The settings file can be found at "C:\Users\your_user_name\AppData\Roaming\StorageExplorer\settings.json". It controls whether we temporarily cache telemetry data on disk so they can be retried after encountering transient network outages. The caching logic uses PowerShell and can run into problems if there is some policy blocking it.

[MRayermannMSFT]

Closing due to lack of response. If you are still facing this problem, we recommend opening a support ticket from the Azure portal. Alternatively you can open a new issue here.