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microsoft / AzureStorageExplorer

Easily manage the contents of your storage account with Azure Storage Explorer. Upload, download, and manage blobs, files, queues, tables, and Cosmos DB entities. Gain easy access to manage your virtual machine disks. Work with either Azure Resource Manager or classic storage accounts, plus manage and configure cross-origin resource sharing (CORS) rules.
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Bug after upgrade in Azure Explorer app. #7880

Closed aleitao-leit7777 closed 1 month ago

aleitao-leit7777 commented 2 months ago

Preflight Checklist

Storage Explorer Version

1.33.1

Regression From

1.26.1

Architecture

x64

Storage Explorer Build Number

1.33.1

Platform

Windows

OS Version

Windows 11

Bug Description

The following error received after upgrading to the latest version.

Unable to retrieve child resources

ProducerError:{ "message": "{}" }

Steps to Reproduce

  1. Launched Storage Explorer.
  2. Downloaded upgrade.
  3. Installed upgrade.
  4. Expanded Blob Container.

Actual Experience

received the following error opening Azure Explorer and trying to expand the Blob container..

Unable to retrieve child resources

ProducerError:{ "message": "{}" }

Expected Experience

Expected to have Blob with no errors.

Additional Context

No additional details.

JasonYeMSFT commented 2 months ago

@aleitao-leit7777 Could you please follow the instructions and get the Storage Explorer logs for us after reproducing this issue one more time? https://learn.microsoft.com/en-us/troubleshoot/azure/azure-storage/blobs/alerts/storage-explorer-troubleshooting?tabs=Windows#storage-explorer-logs

jimboyuk commented 2 months ago

Hi, I have been having the same problem connecting to my storage accounts when trying to connect to my subscription.

It's been happening since I upgraded to your previous release and has now made Azure Storage Explorer an unusable tool. Please fix as this must be affecting many people.

Unable to retrieve child resources

ProducerError:{ "name": "RestError", "message": "{\"odata.error\":{\"code\":\"AuthenticationFailed\",\"message\":{\"lang\":\"en-US\",\"value\":\"Server failed to authenticate the request. Make sure the value of Authorization header is formed correctly including the signature.\nRequestId:de8e84d4-1002-0069-4d29-948b93000000\nTime:2024-04-21T20:23:16.3743994Z\"}}}", "stack": "RestError: {\"odata.error\":{\"code\":\"AuthenticationFailed\",\"message\":{\"lang\":\"en-US\",\"value\":\"Server failed to authenticate the request. Make sure the value of Authorization header is formed correctly including the signature.\nRequestId:de8e84d4-1002-0069-4d29-948b93000000\nTime:2024-04-21T20:23:16.3743994Z\"}}}\n at handleErrorResponse (C:\Program Files\Microsoft Azure Storage Explorer\resources\app\node_modules\@storage-explorer\table-extension\dist\src\index.js:33:21833)\n at deserializeResponseBody (C:\Program Files\Microsoft Azure Storage Explorer\resources\app\node_modules\@storage-explorer\table-extension\dist\src\index.js:33:20653)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)", "statusCode": 403, "request": {

MRayermannMSFT commented 2 months ago

@jimboyuk we'll communicate with you about your specific issue in the issue that you opened (#7890). Thanks.

MRayermannMSFT commented 1 month ago

Closing due to lack of response. This issue will no longer be monitored. If you need further help, we recommend opening a support ticket via the Azure portal. Alternatively you can open a new issue here.