Closed burningchrome7 closed 6 months ago
JasonYeMSFT
commented
6 months ago @burningchrome7 Could you please open a support ticket on Azure Portal? Since you have connection issue in both Storage Explorer and Portal, there is a chance the root cause is a backend service issue.
burningchrome7
commented
6 months ago Hi Jason,
I opened a ticket this morning.
Thanks,
Brian
From: JasonYeMSFT @.> Sent: Tuesday, April 23, 2024 1:11 PM To: microsoft/AzureStorageExplorer @.> Cc: Brian Davidson @.>; Mention @.> Subject: Re: [microsoft/AzureStorageExplorer] Unable to retrieve child resources (Issue #7894)
@burningchrome7https://github.com/burningchrome7 Could you please open a support ticket on Azure Portal? Since you have connection issue in both Storage Explorer and Portal, there is a chance the root cause is a backend service issue.
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Preflight Checklist
Storage Explorer Version
1.33.1
Regression From
No response
Architecture
x64
Storage Explorer Build Number
20240410.2
Platform
Windows
OS Version
Windows 11 Business
Bug Description
Cannot view the contents of Blob Containers. $web
Steps to Reproduce
Actual Experience
After step 5 above I get: Unable to retrieve child resources
ProducerError:{ "name": "Electron Net Error", "message": "{\"name\":\"Electron Net Error\",\"cause\":{}}" }
Expected Experience
I would expect to see $logs and $web but I get the error message instead.
Additional Context
It was working this morning when I copied blobs from a production directory to a development dir. The third time I did a copy Storage Explorer quit responding. Now every time I try I get the Electron Net Error. Also if I try to access the storage account from Azure Portal Storage Account/ Containers I do see the $web and $log containers but I cannot access them with the following error: Unable to Load Data Do you want to run some check to detect common connectivity issues? Running Perform-Self-Diagnostics shows all is okay: { "browserInfo": { "success": true, "details": { "browserName": "Google Chrome", "OSName": "Windows", "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36" } }, "fetchManifest": { "success": true, "status": 200, "statusText": "", "details": "Manifest was successfully retrieved with a status of 200. Cosmos DB is available." }, "clientSideDependencyEndpoints": { "success": true, "details": [ { "name": "Hosting Service: https://hosting.portal.azure.net/", "uri": "https://hosting.portal.azure.net/api/ping", "status": 200, "statusText": "" }, { "name": "Hosting Service: https://hosting.portal.azure.net/", "uri": "https://hosting.portal.azure.net/api/ping", "status": 200, "statusText": "" }, { "name": "Third Party Hosting Service", "uri": "https://hosting.partners.azure.net/api/ping", "status": 200, "statusText": "" }, { "name": "Azure Resource Manager", "uri": "https://management.azure.com/healthcheck?api-version=2014-04-01", "status": 200, "statusText": "" }, { "name": "Hosting Service: https://ms.hosting.portal.azure.net/", "uri": "https://ms.hosting.portal.azure.net/api/ping", "status": 200, "statusText": "" }, { "name": "React View", "uri": "https://reactblade.portal.azure.net/api/ping", "status": 204, "statusText": "" }, { "name": "Hosting Service: https://hosting-ms.portal.azure.net/", "uri": "https://hosting-ms.portal.azure.net/api/ping", "status": 200, "statusText": "" }, { "name": "Hosting Service: https://hosting-ms.portal.azure.net/", "uri": "https://hosting-ms.portal.azure.net/api/ping", "status": 200, "statusText": "" } ] }, "serviceHealthEndpoints": { "success": true, "details": [ { "name": "Azure Resource Manager", "uri": "https://management.azure.com/healthcheck?api-version=2014-04-01", "status": 200, "statusText": "OK" }, { "name": "Microsoft Graph", "uri": "https://graph.microsoft.com/v1.0/$metadata", "status": 200, "statusText": "OK" }, { "name": "Insights", "uri": "https://insights1.exp.azure.com/", "status": 200, "statusText": "OK" }, { "name": "Graph", "uri": "https://graph.windows.net/v1.0/$metadata", "status": 200, "statusText": "OK" }, { "name": "Azure Active Directory", "uri": "https://login.microsoftonline.com/", "status": 200, "statusText": "OK" }, { "name": "Azure Email Orchestration", "uri": "https://emails-stable.azure.net/", "status": 200, "statusText": "OK" } ] }, "loadIFrame": { "success": true, "details": "Loading an iframe was successful." }, "localStorage": { "success": true, "details": "Read/write to storage was successful." }, "sessionStorage": { "success": true, "details": "Read/write to storage was successful." }, "webWorkers": { "success": true, "details": "All web workers responded successfully." }, "requestBodyPersistence": { "success": true, "details": "Request body was not stripped while making a POST request to the server." }, "cookiePersistence": { "success": true, "details": "Cookies were received by server and not stripped during request." } }