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microsoft / AzureStorageExplorer

Easily manage the contents of your storage account with Azure Storage Explorer. Upload, download, and manage blobs, files, queues, tables, and Cosmos DB entities. Gain easy access to manage your virtual machine disks. Work with either Azure Resource Manager or classic storage accounts, plus manage and configure cross-origin resource sharing (CORS) rules.
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Cannot Access Azure Blob Storage From Home Network #7992

Closed Niteesh-Kalangi closed 2 months ago

Niteesh-Kalangi commented 3 months ago

Preflight Checklist

Storage Explorer Version

1.34.0

Regression From

No response

Architecture

x64

Storage Explorer Build Number

No response

Platform

Windows

OS Version

Windows 10

Bug Description

I can normally access Azure Blob Storage from my work network, but at home, I cannot access it due to the error below: `Unable to retrieve child resources

ProducerError:{ "name": "Electron Net Error", "message": "{\"name\":\"Electron Net Error\",\"cause\":{}}" }`

How can I fix this?

Steps to Reproduce

  1. Launch Storage Explorer
  2. Open Storage Accounts
  3. Open the Blob Storage space
  4. Open Blob Containers
  5. The error should appear

Actual Experience

What I described above is what happened to me. Here is a screenshot: (https://github.com/microsoft/AzureStorageExplorer/assets/82171813/721a0f0e-0c62-4925-94e5-15aed91de65a)

Expected Experience

I expected to see the folders that are stored in the stendo2dofdev-1 (SAS) storage account, but instead I am experiencing this error.

Additional Context

No response

richardMSFT commented 3 months ago

@Niteesh-Kalangi The Electron Net Error is part of our error handling that reports on errors that are thrown as HTTP requests are made using Electron's net module. Usually the error should contain further details that could help us diagnose what is going on, but in this case the error body seems be empty.

Can you try following these steps to provide a copy of your network logs? This will allow us to get a better understanding of what is happening. Thanks.

https://learn.microsoft.com/en-us/troubleshoot/azure/azure-storage/blobs/alerts/storage-explorer-troubleshooting?tabs=Windows#network-logs

craxal commented 2 months ago

Closing due to inactivity. If you are still encountering this problem, you can leave a comment with updates, and we will revisit.