Unable to download data from Azure

[AshJWade16]

Preflight Checklist

• [X] I have installed the latest version of Storage Explorer.
• [X] I have checked existing resources, including the troubleshooting guide and the release notes.
• [X] I have searched for similar issues.

Storage Explorer Version

1.19.0

Regression From

No response

Architecture

x64

Storage Explorer Build Number

No response

Platform

macOS

OS Version

No response

Bug Description

{ "name": null, "message": "{\"source\":{\"accountId\":\"fddea943-9d0e-429c-864d-8dbaae29c467.a36450eb-db06-42a7-8d1b-026719f701e3:666446FFA39D8AF9E3F8ADB1ACD75DE573935F2F62E51D8AFD6362BDDCA142C3\",\"tenantId\":\"a36450eb-db06-42a7-8d1b-026719f701e3\"},\"resourceId\":\"https://storage.azure.com/\",\"code\":\"Error\",\"message\":\"No matching accounts found in any MSAL cache.\"}" }

Steps to Reproduce

1. Launch Azure
2. Sign in with authentication steps
3. go into lab container to access data
4. click on a subject's data folder, right click, and press download onto desktop

Actual Experience

I am connected to my specific lab container blob and then try to download data to my local desktop and it fails each time.

Expected Experience

I should be able to download the data from Azure onto my local desktop

Additional Context

none

[craxal]

We're working with the developers of the identity library we use in similar issues. In the meantime, try these steps and see if they help.

1. Try resetting authentication data (Help > Reset) then signing in again.
2. Try uninstalling Storage Explorer then reinstalling.
3. Make sure you have .NET 8 installed.