Unable to upload files or see files in container after signing in with Azure account

[Nagababuskm]

Preflight Checklist

• [X] I have installed the latest version of Storage Explorer.
• [X] I have checked existing resources, including the troubleshooting guide and the release notes.
• [X] I have searched for similar issues.

Storage Explorer Version

1.34.0

Regression From

No response

Architecture

x64

Storage Explorer Build Number

No response

Platform

Windows

OS Version

Windows 11 pro

Bug Description

please find the below error details

{ "name": null, "message": "{\"source\":{\"accountId\":\"00000000-0000-0000-6634-ce66348b4874.9188040d-6c67-4c5b-b112-36a304b66dad:666446FFA39D8AF9E3F8ADB1ACD75DE573935F2F62E51D8AFD6362BDDCA142C3\",\"tenantId\":\"f8cdef31-a31e-4b4a-93e4-5f571e91255a\"},\"resourceId\":\"https://storage.azure.com/\",\"code\":\"AADSTS50020\",\"message\":\"User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'e0001ebd-e920-49b8-a27e-92e573ec0af6'(Storage Explorer) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 400db560-1147-4028-97fb-5c592a629e00 Correlation ID: 1f080bb3-8cd3-40cd-8558-038eae1dacff Timestamp: 2024-08-09 17:03:38Z\"}" }

Steps to Reproduce

1. Installed Microsoft Azure Storage Explorer
2. Connected with Azure account
3. Connected the Container but couldn't be able to upload files and couldn't be able to see the files that are in the container

Actual Experience

beginner

Expected Experience

No response

Additional Context

No response

[craxal]

If you click on the Account Management button, what tenants do you see under your account?

You may need to talk to your administrator to find out what's going on.

[jingy308]

I encountered the similar problem, after I signed in with Azure. I cannot see the files in the container, and got the following error message:

[craxal]

@jingy308 Your problem appears to be different. Please check which roles or permissions you have. You need certain permissions before you can see files in your container (see Troubleshooting Guide).

[craxal]

Closing due to inactivity. If you are still experiencing this issue, please leave a comment with additional details, and we can revisit.