Can't access blobs any longer

microsoft / AzureStorageExplorer

Easily manage the contents of your storage account with Azure Storage Explorer. Upload, download, and manage blobs, files, queues, tables, and Cosmos DB entities. Gain easy access to manage your virtual machine disks. Work with either Azure Resource Manager or classic storage accounts, plus manage and configure cross-origin resource sharing (CORS) rules.

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Can't access blobs any longer #8277

Open piskovvx opened 2 weeks ago

piskovvx commented 2 weeks ago

Preflight Checklist

[x] I have installed the latest version of Storage Explorer.
[x] I have checked existing resources, including the troubleshooting guide and the release notes.
[x] I have searched for similar issues.

Storage Explorer Version

1.36.2

Regression From

Architecture

x64

Storage Explorer Build Number

No response

Platform

Windows

OS Version

No response

Bug Description

Unable to retrieve child resources

ProducerError:{
  "name": "Electron Net Error",
  "message": "{\"name\":\"Electron Net Error\",\"cause\":{}}"
}

Steps to Reproduce

Launch Storage Explorer
Expand Blob Containers

Actual Experience

It throws the error message

Unable to retrieve child resources

ProducerError:{
  "name": "Electron Net Error",
  "message": "{\"name\":\"Electron Net Error\",\"cause\":{}}"
}

Expected Experience

Shows blobs containers

Additional Context

No response

huffmajd-LN commented 2 weeks ago

I am seeing this issue as well

craxal commented 2 weeks ago

For anyone experiencing this issue, to help us diagnose the problem, please try the following:

Check your sign in method (Application > Sign-In > Sign In with:). If it is set to "Authentication Broker", switch to something else, such as "Default Web Browser". If you're still having issues, try a different sign in method.
Try signing out and signing back in.
Try uninstalling and reinstalling.
Try rolling back the version to an earlier one and see of the problem persists. Please share the version here if there's a version it does not reproduce.
If you're working through a proxy server, check your proxy settings. Try working where a proxy is not needed. Adjust settings as needed.
Check your application and authentication logs and share anything that looks odd to you. If in doubt, you can share the logs here.

cBashTN commented 2 weeks ago

~~I’m not sure if we're experiencing the same issue, but we’ve encountered the following:~~

About 2 days ago, we lost access to our blob storage from our internal company network.
- ~~The blob URL https://prodspakellercloud.blob.core.windows.net/b2c/images/microsoft.png is accessible from outside the network.~~
- ~~However, from within our network:~~
- ~~Edge gives a DNS_PROBE_FINISHED_NXDOMAIN error / Chrome shows ERR_NAME_NOT_RESOLVED.~~
- ~~Azure Storage Explorer returns an "Electron Net Error."~~
- ~~Outside the network, Azure Storage Explorer works fine.~~
~~Our IT team claims they haven’t made any changes to the firewall or proxy.~~
- ~~They do have an additional proxy rule allowing *.windows.net.~~

This is quite troublesome, as even our self-hosted Azure DevOps pipelines started to fail (##[error]Failed to download or parse releases-index.json with error: getaddrinfo ENOTFOUND dotnetcli.blob.core.windows.net)

My problem was irrelevant to this issue as IT admitted that they had tampered with the DNS.

craxal commented 1 week ago

Is it possible to try connecting from a different network?

Also related to #7992.