Error: "Operation returned an invalid status code 'BadRequest' " while using hero-card to show buttons on telegram.

[dhruv2103]

I am using a Hero Card to display options for multichoice questions. It works fine on webchat(on Azure Portal) but When I deploy on other channels(telegram), it shows me the error.

I did use multichoice for the first question as shown in the screenshot. I am doing the same thing for one other question, but it is giving me error that "Operation returned an invalid status code 'BadRequest' ".

can anyone help me solve this?

[dmvtech]

@dhruv2103 I will take a look. Can you share your HeroCard + prompt? (feel free to sanitize of sensitive info)

[dmvtech]

Can you share your HeroCard + prompt? (feel free to sanitize of sensitive info)

For example, should be something like this:

        {
          "$kind": "Microsoft.ChoiceInput",
          "$designer": {
            "id": "WD52ci"
          },
          "defaultLocale": "en-us",
          "disabled": false,
          "maxTurnCount": 3,
          "alwaysPrompt": false,
          "allowInterruptions": false,
          "unrecognizedPrompt": "",
          "invalidPrompt": "",
          "defaultValueResponse": "",
          "prompt": "${ChoiceInput_Prompt_WD52ci()}",
          "choiceOptions": {
            "includeNumbers": true
          },
          "style": "heroCard",
          "choices": [
            "choice 1",
            "choice 2",
            "choice 3",
            "choice 4"
          ]
        }

[dmvtech]

I am not able to reproduce the issue, so knowing exactly how your prompt is set up will be essential.

What version of Composer and runtime are you using? C# or Node?

[dhruv2103]

I am using a bot framework composer to create a bot in Azure Function (C#). I am following these steps:

Step 1:

• I am creating multi-choice question using ("+" ---> ask a question ---> multi-choice question):
• then I am providing the required information. like, questions to be asked, options.
• I chose "heroCard" in list style.

Input:

expected output:

What I am getting:

generally, it should work. in fact, it worked for me for one multi-choice question. but when I tried to create second one, it did not.

Code is something like this:

{
  "$kind": "Microsoft.ChoiceInput",
  "$designer": {
    "id": "KwYoii"
  },
  "defaultLocale": "en-us",
  "disabled": false,
  "maxTurnCount": 3,
  "alwaysPrompt": false,
  "allowInterruptions": false,
  "prompt": "${ChoiceInput_Prompt_KwYoii()}",
  "unrecognizedPrompt": "",
  "invalidPrompt": "",
  "defaultValueResponse": "",
  "choiceOptions": {
    "includeNumbers": true,
    "inlineOrMore": ", or ",
    "inlineOr": " or ",
    "inlineSeparator": ", "
  },
  "property": "user.xen_gel_topic",
  "style": "heroCard",
  "choices": [
    "option 1",
    "option 2",
    "option 3",
    "option 4",
    "option 5"
  ]
}

What do you suggest for this?

[dmvtech]

Hi @dhruv2103

A few questions:

• The error just occurs as soon as the choices are rendered, not after selecting a choice. Correct?
• Is there anything that is happening after the prompt? There's no Send response or anything that could be the cause of the error?
• I see that in the screenshot the property you are using is user.topic_no_choice but in the code/json it is showing as user.xen_gel_topic. Is there a discrepancy there? Or is that just two different tests you were doing?

I tried to reproduce by doing as close to what you are, but I am just not hitting the issue. Do you see any errors in your Bot Channels blade in the Azure portal? For example; like I do see for my WebChat:

[dhruv2103]

Answers to your queries:

• The error just occurs as soon as the choices are rendered, not after selecting a choice. Correct?

  • error occurs as soon as the bot reaches the point where a user should be asked with his/her choice. so, the use-case is something like this. there are main categories and then subcategories. Firstly, the bot asks a user to choose category and then about the subcategory.

• Is there anything that is happening after the prompt? There's no Send response or anything that could be the cause of the error?

  • when I run the flow. The bot is asking users to choose a category using "heroCard" only.
  • as soon as the user selects an option. the bot should be asking subcategories based on users choice for the category. but instead, it is giving an error.

• I see that in the screenshot the property you are using is user.topic_no_choice but in the code/JSON it is showing as user.xen_gel_topic. Is there a discrepancy there? Or is that just two different tests you were doing?

  • it was my mistake. but user.topic_no_choice is used to store the category that the user has selected and user.xen_gel_topic is for subcategory.
  • but the config is the same for both multi-choice questions.
  • other cofig is the same as it is in the image that I shared earlier.

In short, I have 2 multi-choice questions in my bot. I am using heroCard for both of them. for the first choice question, it is working perfectly fine. but for another, it is giving me an error. (user.xen_gel_topic is the one in which I am getting an error.)

and lastly, no, I am not getting an error on the portal.

additionally, It is working when I try my bot in a web chat on the azure portal but is not working in telegram. In telegram, instead of asking a question and giving options, it is giving me an error I mentioned earlier.

[dmvtech]

hi @dhruv2103 Thank you. This is certainly interesting.

Is this a production bot (in other channels)? Or are you able to https://docs.microsoft.com/en-us/azure/bot-service/bot-service-debug-channel-ngrok?view=azure-bot-service-4.0 the bot running locally?

Also, these two statements seem a bit contradictory:

error occurs as soon as the bot reaches the point where a user should be asked with his/her choice

as soon as the user selects an option. the bot should be asking subcategories based on users choice for the category. but instead, it is giving an error.

Please clarify; the error happens after choices are presented to user but before they actually click on them, correct?

[dhruv2103]

Hi,

It is a production bot.

Explanation of two statements that you found contradictory:

as soon as the user selects an option(category). the bot should be asking subcategories based on users choice for the category. but instead, it is giving an error. (Here at this point, a user should be asked with his/her choice for subcategory but it does not ask for choice rather it is giving me that error.)

I hope now it is clear. if not, write me back.

[dmvtech]

as soon as the user selects an option(category). the bot should be asking subcategories based on users choice for the category. but instead, it is giving an error. (Here at this point, a user should be asked with his/her choice for subcategory but it does not ask for choice rather it is giving me that error.)

Thank you @dhruv2103 much more clear. Sorry for the hassle.

So, it seems like it is the follow-up/prompt for subcategory that might be the issue. I didn't attempt that yet and just did a simple reply which worked in Telegram:

I need to understand more of how this dialog is designed, to be able to try and reproduce the issue. Can you send me more steps or code to reproduce? How is the prompt for subcategories configured? Are you able to share a (sanitized) copy of the dialog or the actions within the dialog? I need full steps to try and reproduce the issue.

[dmvtech]

Hi @dhruv2103 Any updates? Can you help me understand what you have configured after the prompt, so that I can try and reproduce?

If you can create a dummy bot that can reproduce the issue, then share that with me, that would be the best.