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Microsoft Bot Framework Services
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Directline - internal server error 500, happening intermittent, URGENT! #337

Closed gjorgjevski closed 2 years ago

gjorgjevski commented 2 years ago

Our backend project: .NET Core 3.1 Using Directline and Microsoft webchat.

Describe the bug

We are getting internal server error from Directline channel and its intermittent. There is no a specific case when you will get this error its just random and its happening. It can be for example if you call the same directline call for 10 times the error can happen 3 times. 3 of 10 .

To Reproduce

Steps to reproduce the behavior:

  1. There is not a specific behavior when this is happening, its very random and it is happening intermittent.
  2. If you do a couple of calls to that client specific Directline channel , from 10 times 3 times it will return 500 error using the same call.

Expected behavior

This internal server error should not be happening at all.

Screenshots

problem1 problem2 problem

bobokids commented 2 years ago

requests2 | where timestamp > datetime(2022-05-02T00:00:00Z) | where timestamp < datetime(2022-05-07T00:00:00Z) | where botId == "rio-test-6b4855a2-1baf-46f7-9116-0763ef351" | summarize total=count(), failedRequests=countif(resultCode startswith '5') by bin(timestamp, 60m) | render timechart image

we only see few failed requests in that period caused by Redis call failures.

bobokids commented 2 years ago

Hi @gjorgjevski , do you still repro the issue. We didn't see similar pattern in the bot service log data.

gjorgjevski commented 2 years ago

Seems it got resolved by itself. But i am more than sure that came from some changes in cloud. Thank you.

On Thu, Jun 9, 2022, 14:36 Jing Li @.***> wrote:

Hi @gjorgjevski https://github.com/gjorgjevski , do you still repro the issue. We didn't see similar pattern in the bot service log data.

— Reply to this email directly, view it on GitHub https://github.com/microsoft/BotFramework-Services/issues/337#issuecomment-1151066187, or unsubscribe https://github.com/notifications/unsubscribe-auth/AILHA5GG7M3M7FF62BH7JO3VOHQNPANCNFSM5VO5NHNA . You are receiving this because you were mentioned.Message ID: @.***>

bobokids commented 2 years ago

Closed the issue for now. May reactivate this issue if we have proper repro steps to help the investigation.