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microsoft / BotFramework-Services

Microsoft Bot Framework Services
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Receiving The bot is not part of the conversation roster for few users #344

Closed sandhi23 closed 2 years ago

sandhi23 commented 2 years ago

Hi,

Our bot is not able to communicate with few users using our Teams personal app published on the Teams Catalog.

We have stored the the conversation reference when the app got installed. Sending any activity over that conversation gives an error "The bot is not part of the conversation roster.','Stack':'Error: The bot is not part of the conversation roster."

This is happening on couple of Tenants and with very few subset of users. Strangely the conversation reference looks odd like

19:03bcf1de-c298-4955-8959-a3249849694b_56ecd439-300b-473d-9c3f-b158a0def669@unq.gbl.spaces 19:meeting_ODU0NjhkYzktZGMwNi00MjBmLTg1NDUtNjE0ODNjYWEwMWZj@thread.v2

Cleaning the conversation from our internal backend and creating new conversation (on new user interaction) reference works fine. But we want to understand why the initial conversation reference received as part of app installation is incorrect. We are using the NodeJS BotFramework.

Thanks

luhan2017 commented 2 years ago

@sandhi23, This is seems a Teams related issue, could you please contact Teams for this?

luhan2017 commented 2 years ago

Close it for now, please feel free to reopen if needed.