Blocker symbol on mic | unable to give voice input related to #3209

[prashanthsridhar]

Screenshots

Version

4.9.1 cdn . using it in an angular project

Describe the bug

if a message has inputHint as expectingInput and we click in the message input box before the message is voiced out. We get a blocker symbol and cannot give voice input any further.

Steps to reproduce

1. input with voice a message which will trigger a response with inputHint as expectingInput 2.Wait for voice to start 3.click on the input message box before the full message is voiced out

Expected behavior

The mic is not blocked out

Additional context

using custom speech and custom voice but i do not think that this information is relevant to this bug.

[Bug]

[munozemilio]

@compulim could you please take a look at this one?

[compulim]

@prashanthsridhar Are you using DLSpeech or regular Direct Line?

For a quick favor, can you try your bot outside of Angular?

[prashanthsridhar]

Hi @compulim ,we are using regular directLine. i did try it in a stand alone angular app,the issue exists. If you need me to test outside angular,it will take some time as i am currently out of office for a few days.

[compulim]

Yes, please.

I tried to search our codebase for the keyword cursor, which is used in CSS to change the mouse cursor). But we couldn't find any references. 🤔

[compulim]

@prashanthsridhar we are eagerly waiting for your investigation.

[prashanthsridhar]

Hi @compulim sorry for the delay,the issue exists outside angular as well. The blocker symbol does not turn up but the mic is still deactivated. Deactivated after following the above mentioned steps:

Normal mic state:

i think it has more to do with the button itself rather than the cursor.

[prashanthsridhar]

Hi @compulim , i hope my findings were useful,any luck on reproducing this?

[prashanthsridhar]

@munozemilio i see that the status is still waiting for customer. Please do the needful.

[compulim]

Thanks for the ping.

Will continue my investigation later this week. We are working on a security fix for 4.10.1 currently. 💪🏻

[compulim]

I am working on this today.

[amal-khalaf]

I tried reproing the issue on webchat 4.10 and 4.11 it is no longer reproing

@prashanthsridhar could you try upgrading and see if this will fix the mic enablement issue.?

[amal-khalaf]

Closing as issue is not repro-ing on latest webchat 4.11