compulim
commented
7 months ago By default, Web Chat will show the timestamp. Can you check if the customer is hiding the timestamp purposefully?
Open cryptasian opened 10 months ago
compulim
commented
7 months ago By default, Web Chat will show the timestamp. Can you check if the customer is hiding the timestamp purposefully?
Is it an issue related to Adaptive Cards?
No.
What is the PWD impact?
No response
What browsers and screen readers do this issue affect?
No response
Are there any code-based customization done to Web Chat?
No, I am using Web Chat without any customizations except "styleOptions".
What version of Web Chat are you using?
Latest production
Which area does this issue affect?
Transcript navigation, Others or unrelated
What is the public URL for the website?
https://edfinancial.com
How to reproduce the issue?
This is feedback from the accessibility company Allyant who has been testing our website and has people who use screenreaders and other assistive technologies as a part of their testing team.
The timestamp is only visible to screenreaders and is on the page as transparent text for visual users. If the timestamp is intended to be hidden from the user, it needs to also be hidden from screenreaders through the use of display:none or visibility:hidden.
What do you expect?
Screen readers should not be able to read the timestamp text that appears as "hidden" to the visual user.
What actually happened?
See other responses.
Do you have any screenshots or recordings to repro the issue?
No response
Did you find any DOM elements that might have caused the issue?
No response
MAS reference
No response
WCAG reference
https://www.https://www.w3.org/WAI/WCAG22/Understanding/name-role-valuew3.org/WAI/WCAG22/Understanding/name-role-value
WAI-ARIA reference
No response
Adaptive Card JSON
No response
Additional context
No response