Tab to the ‘Help me choose’ button and open the window. Focus will be on the close “X”.
Tab (x2).
Use the down arrow key to access the message content.
Navigate the prompts and selection until you get to the button selections.
Do you hear the shortcut key narrated?
Select [Alt]+[Shift]+[A]
What happened? Is it clear what the shortcut does?
What do you expect?
Clear instructions should be given to user on what action will be performed by using keyboard shortcut keys ‘[Alt]+[Shift]+[A]’
Observation: Here keyboard shortcut keys ‘[Alt]+[Shift]+[A]’ move the user from one button to the next, however this action/purpose is not conveyed to the user. Is the shortcut key intended to move the user from one button to the next? Why are the shortcut keys needed when the user can [Tab]/[Shift]+[Tab] or [up/down arrow] keys?
What actually happened?
The access shortcut keys ‘[Alt]+[Shift]+[A]’ that the user is instructed to use for the selection buttons just move the user from one button to the next, however this action/purpose is not conveyed to the user.
Do you have any screenshots or recordings to repro the issue?
Did you find any DOM elements that might have caused the issue?
Kirank915
commented
1 week ago
Is it an issue related to Adaptive Cards?
No.
What is the PWD impact?
Screen reader dependent users will be confused if same action can be performed by tab, shift tab and with shortcut keys.
What browsers and screen readers do this issue affect?
Windows: Edge with Windows Narrator, Windows: Chrome with NVDA, Windows: Chrome/Firefox with JAWS
Are there any code-based customization done to Web Chat?
No, I am using Web Chat without any customizations except "styleOptions".
What version of Web Chat are you using?
Latest production
Which area does this issue affect?
Others or unrelated
What is the public URL for the website?
https://www.microsoft.com/en-us/surface?at_preview_token=4FhxMZZq5RXQNNpOOuFqCLBpWwq30eLAUx7_sjX2n68&at_preview_index=1_2&at_preview_listed_activities_only=true
How to reproduce the issue?
What do you expect?
Clear instructions should be given to user on what action will be performed by using keyboard shortcut keys ‘[Alt]+[Shift]+[A]’ Observation: Here keyboard shortcut keys ‘[Alt]+[Shift]+[A]’ move the user from one button to the next, however this action/purpose is not conveyed to the user. Is the shortcut key intended to move the user from one button to the next? Why are the shortcut keys needed when the user can [Tab]/[Shift]+[Tab] or [up/down arrow] keys?
What actually happened?
The access shortcut keys ‘[Alt]+[Shift]+[A]’ that the user is instructed to use for the selection buttons just move the user from one button to the next, however this action/purpose is not conveyed to the user.
Do you have any screenshots or recordings to repro the issue?
Did you find any DOM elements that might have caused the issue?
No response
MAS reference
https://aka.ms/MAS1.3.1
WCAG reference
No response
WAI-ARIA reference
No response
Adaptive Card JSON
No response
Additional context
No response