Kirank915
commented
3 months ago Closed Kirank915 closed 1 month ago
Kirank915
commented
3 months ago 
OEvgeny
commented
3 months ago We're removing this screen as we already follow well known keyboard shortcuts #5218
Is it an issue related to Adaptive Cards?
No.
What is the PWD impact?
Navigation in the chat region is not easy. Cognitive users will find it difficult in navigation, remembering or understanding when to use the [up/down arrow] and when to [Tab] is frustrating. The user can easily move out of the ‘Help me choose’ window without even knowing it.
What browsers and screen readers do this issue affect?
Others
Are there any code-based customization done to Web Chat?
No, I am using Web Chat without any customizations except "styleOptions".
What version of Web Chat are you using?
Latest production
Which area does this issue affect?
Others or unrelated
What is the public URL for the website?
https://www.microsoft.com/en-us/surface?at_preview_token=4FhxMZZq5RXQNNpOOuFqCLBpWwq30eLAUx7_sjX2n68&at_preview_index=1_2&at_preview_listed_activities_only=tru
How to reproduce the issue?
What do you expect?
The navigation of the interface should be simple and clear.
What actually happened?
The navigation of the interface increases user cognitive load. Determining what text and sections are in the chat history is unclear. Remembering or understanding when to use the [up/down arrow] and when to [Tab] is frustrating. The user can easily move out of the ‘Help me choose’ window without even knowing it.
Do you have any screenshots or recordings to repro the issue?
No response
Did you find any DOM elements that might have caused the issue?
No response
MAS reference
https://aka.ms/MAS1.3.1
WCAG reference
No response
WAI-ARIA reference
No response
Adaptive Card JSON
No response
Additional context
No response