[HOW-TO] When i click on "Resolve Case" It opens up a pop up window.

[dynamicsk]

When i click on "Resolve Case" It opens up a pop up window.

How do i enter details on that pop up and Click on Resolve button. Please help.

[issieeman]

I'm also pretty new at this, but i think to click the resolve button you have to use:

xrmApp.Dialogs.ConfirmationDialog(true); Let me know if this works.

Not sure about how to fill in the field though. please comment if you find out, i'll probably also need it in the future...

[dynamicsk]

Hi issieeman

Thanks for your reply. xrmApp.Dialogs.ConfirmationDialog(true); did Not work.

I managed to fill in the fields though. XrmApp.Entity.SetValue("resolution_id", "Test");

Will try different options to click on Resolve button.

[mVermaat]

I think this is similar to the opportunity close dialog. It's a different element. You see in that method they use a different XPATH query to press the OK button. You will need to do something like that, but create your own XPATH query.

[poi023]

Hi @dynamicsk @mVermaat what command should I use to click or access this

and select Active Cases

[dewilliams704]

Hi issieeman

Thanks for your reply. xrmApp.Dialogs.ConfirmationDialog(true); did Not work.

I managed to fill in the fields though. XrmApp.Entity.SetValue("resolution_id", "Test");

Will try different options to click on Resolve button.

@dynamicsk, did you ever come up with a solution to this? Did you need to select a new frame or anything before using XrmApp.Entity.SetValue("resolution_id", "Test");?

[Shakevg]

@dynamicsk You should implement a custom solution. This custom code working for me:

public void ResolveCase()
{
    const string resolveButtonId = "btnResolve";
    const string dialogFrameId = "FullPageWebResource";

    Driver.SwitchFrameWhenAvailable(DialogFrameId, TimeSpan.FromSeconds(10));
    var wait = new WebDriverWait(Driver, TimeSpan.FromSeconds(10));
    wait.Until(FrameToBeAvailableAndSwitchToIt(dialogFrameId));
    Driver.WaitUntilAvailable(By.Id(resolveButtonId)).Click();
    Driver.SwitchTo().DefaultContent();
}

[Shakevg]

Hi @dynamicsk @mVermaat what command should I use to click or access this

and select Active Cases

xrmBrowser.Grid.SwitchView("Active Cases");