search

microsoft / MixedReality-HolographicRemoting-Samples

Code samples for using Microsoft's Holographic Remoting library.
Other
141 stars 47 forks source link

SampleHolographicRemotingPlayer 2.9.0 cannot be opened #85

Closed SuperG-2020 closed 8 months ago

SuperG-2020 commented 1 year ago

Describe the bug SampleHolographicRemotingPlayer 2.9.0 sometimes fails to open,When WIFI is turned off, it can be turned on. It can be opened normally with Holographic Remoting Player.

To Reproduce

  1. The software cannot be opened https://user-images.githubusercontent.com/73644992/224667004-40464427-2e12-450b-a786-42e49c3d13bc.mp4
  2. Can be turned on after turning off wifi https://user-images.githubusercontent.com/73644992/224667261-47b54207-77f6-452f-8612-a790544e6b67.mp4
  3. Holographic Remoting Player can be opened normally https://user-images.githubusercontent.com/73644992/224667461-42d2b8cd-e243-4234-bcd8-a14376b97c36.mp4

Remote side (your Windows PC):

  1. Visual Studio 2022
  2. Windows 10 SDK (10.0.22621.0)
  3. MSVC v143
  4. Microsoft.Holographic.Remoting 2.9.1
  5. Microsoft.Windows.CppWinRT 2.0.230225.1
Hanaae-MSFT commented 1 year ago

Hey, unfortunately we were not able to reproduce the issue at all. could you please try launching the sample player from the visual studio solution in the samples repo (attached to the debugger) and check if maybe it crashes upon launch? If so, could you please tell us where it crashes ( i.e: upload a cab file for the crash or maybe a screenshot of the callstack in visual studio) so as to be able to help you.

SuperG-2020 commented 1 year ago

@Hanaae-MSFT There was no crash during debugging. It can be opened normally. It's strange. There are some exceptions in the output log that I don't know if this is related. Log output during debugging.txt

ikto-art commented 1 year ago

Hi,

I have the same problem with a player built using the last 2.8.1 commit (#64) however it doesn't seem to be linked to Wi-Fi problems in my case, since other HoloLenses with the same application within the same range and Wi-Fi continue to work. It seems I have to uninstall the app and install it again for it to work (sometimes more than once). I tried with and without Kiosk mode.

Do you have any guidance on how to gather logs or traces? Thanks.

chairobl commented 8 months ago

@SuperG-2020, @ikto-art closing this ticket since it hasn't been active in some time. Are you still running into this issue on your end? Does the problem persist when using the latest version of the player? If so feel free to reopen this issue :)