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microsoft / Office-Online-Test-Tools-and-Documentation

Office Online test tools and documentation
https://docs.microsoft.com/en-us/microsoft-365/cloud-storage-partner-program/
MIT License
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implementing edit and save in excel-online, lock api is failing #462

Open sarita-hirekhan opened 2 years ago

sarita-hirekhan commented 2 years ago

Hi, As part of implementing edot and save feature to the excel-online viewer i implemented lock api first. but lock api is failing with below exceptions. I need some help to resolve this issue. Thank you in advance!

ExecuteDocumentSessionServiceRequest: Reporting connection failure to [ServiceUri:http://us7pcpool603:809/dss/DocumentSessionService.svc] to the LoadBalancer Setting Completion: {"Operation":"LocalCobaltPingRequest","CompletedSuccessfully":false,"RootOperation":"EnsureValidSessionAndAddClient","StartTime":"07/05/2022 11:30:36.152","DurationInMilliseconds":1008,"Threshold":150,"ThresholdExceeded":true,"SizeInBytes":0,"ExtraInfo":"[PingResponse: Error] [PingType: Long] [Target: Primary]"} ExecuteDocumentSessionServiceRequest: [DocumentSessionID:] [File:9d0c074a68f32790ee7a68ad02cc1c0ec9e44460870184604457cd693e9a412d] [ExceptionType:EndpointNotFoundException] [Exception:System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at http://us7pcpool603:809/dss/DocumentSessionService.svc?build=16%2E0%2E10378%2E20000 that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 10.248.203.6:809 at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception) --- End of inner exception stack trace --- at

RobRol commented 2 years ago

Hi @sarita-hirekhan ,

Unfortunately, we are unable to offer support for the Office Online Server product on this GitHub.

Regards, Rob Rolnick

sarita-hirekhan commented 2 years ago

Could you please help me where i can post this query?

RobRol commented 2 years ago

My guess is it'll depend on the license you have for Office. If your license includes support, then this seems like a reasonable place to start.

sarita-hirekhan commented 2 years ago

yeah , we are already using OOS for viewing excel documents on web. regarding support i need to check