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microsoft / PowerToys

Windows system utilities to maximize productivity
MIT License
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Cannot upgrade and cannot uninstall #32650

Open Alfacharlie1973 opened 3 weeks ago

Alfacharlie1973 commented 3 weeks ago

Microsoft PowerToys version

0.78.0

Installation method

PowerToys auto-update

Running as admin

No

Area(s) with issue?

Installer

Steps to reproduce

Powertoys shows that a new version is available (0.80.1), when I try to install from the General Tab, I get the following error "An error occurred trying to install this update". if I click on try again to download and install, the application closes down and nothing happens.

I have then tried to install by downloading from Github. I tried both the Machine wide and per user installations. Both of them lead to the same error "PowerToys is already installed on this system for current user. We recommend first uninstalling that version before installing this one."

I then went to Settings in Win 11 to uninstall the current version. Surprisingly it appears twice (both of them having been installed on the same date). When I try to uninstall I get exactly the same error as above.

Attached are the logs from both processes. I just changed the name of the user folder for confidentiality reasons (but the structure of the name is consistent).

powertoys-bootstrapper-msi-0.78.0_20240428171545 - Uninstall failed.txt

powertoys-bootstrapper-msi-0.80.1_20240428171947 - Install failed.txt

✔️ Expected Behavior

Successful uninstall / install

❌ Actual Behavior

Detailed already in steps above. "PowerToys is already installed on this system for current user. We recommend first uninstalling that version before installing this one."

Other Software

No response

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mikex99 commented 2 weeks ago

I'm having the same issue.

Alfacharlie1973 commented 1 week ago

Looking into the logs the issue seems to related to the installation variable MinimumVersion

At the beginning of the installation it is set to 0: Initializing version variable 'MinimumVersion' to value '0.0.0.0' It then detects that version 0.78 is present (even if I have tried to delete manually every trace of PowerToys in my computer) Setting version variable 'DetectedPowerToysUserVersion' to value '0.78.0.0' And then it fails because the detected version is higher than the minimum one Condition 'MinimumVersion >= DetectedPowerToysVersion' evaluates to false. PowerToys is already installed on this system for all users. We recommend first uninstalling that version before installing this one. Bundle condition evaluated to false: MinimumVersion >= DetectedPowerToysVersion

Alfacharlie1973 commented 6 days ago

On Sunday, I decided to manually delete all traces of PowerToys in my computer. Deleted folders, entries in the registry and a number of other odd locations where data/files were being stored. I was still unable to install the new version so I just left it there. I rebooted my computer today as part of other updates being installed and, somehow, the 0.78 version has reinstalled. What triggered it, I cannot explain. Trying to install 0.80.1 still fails.