Not getting uninstalled, nor getting updated

[AI-ApeX-DeV]

Microsoft PowerToys version

0.79.0

Installation method

Microsoft Store

Running as admin

Yes

Area(s) with issue?

General

Steps to reproduce

not able to uninstall the application , always shows up this error, also its not getting updated tried uninstalling through command promt and powershell but always got an error

I am attaching the log file and screenshot of the same

log file.txt

✔️ Expected Behavior

to get successfully uninstalled / update

❌ Actual Behavior

not getting uninstalled / update

Other Software

No response

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[Aaron-Junker]

Can you try downloading the installer (https://github.com/microsoft/PowerToys/releases) for your version (Try using PowerToysSetup and if this doesn't work PowerToysUserSetup). This should give you an option to uninstall. Please tell me if it works. /needinfo

[AI-ApeX-DeV]

Can you try downloading the installer (https://github.com/microsoft/PowerToys/releases) for your version (Try using PowerToysSetup and if this doesn't work PowerToysUserSetup). This should give you an option to uninstall. Please tell me if it works. /needinfo

I currently have version 0.79.0 installed . i tried both the above methods (powertoys_setup X64 & powertoys_user_setup X64), but when i clicked on the executable file, i got this same error

log file powertoys_setup.txt powertoys user setup log file.txt

[crutkas]

that is .... interesting.

To unblock, i'd suggest going into settings and manually uninstall. then reinstall.

[stefansjfw]

@AI-ApeX-DeV Are you using more than one OS account locally?

[AI-ApeX-DeV]

that is .... interesting.

To unblock, i'd suggest going into settings and manually uninstall. then reinstall.

its not getting uninstalled in any way. i tried through settings first, then command prompt, then powershell as administrator, downloaded the same version as installed on my machine(0.79.0) and tried to install it , but always i got the same error

[AI-ApeX-DeV]

@AI-ApeX-DeV Are you using more than one OS account locally?

No, I have only one account, but for Microsoft office i use 2 accounts, one is my main account and another is work account through which i access Microsoft office 365

[stefansjfw]

Could you check which user has installed PowerToysUser version?

Try logging into the user which does NOT have PowerToysUser version and try to remove PowerToys per-machine version?

Does that help?