jaimecbernardo
commented
1 month ago Indeed, perhaps the /bugreport will contain some info, although I suspect the crashes might be in reaction to dwm going out. Please add some more info too if this happens again.
Mark10555
Microsoft PowerToys version
0.83.0
Installation method
PowerToys auto-update
Running as admin
None
Area(s) with issue?
General
Steps to reproduce
After opening a PowerPoint file, which may have been a coincidence, my computer screen went black, with brief moments where I could see parts of some windows. I had to restart to recover. I can't reproduce it.
✔️ Expected Behavior
I didn't expect my screen to go dark, have flashing parts, and have to reboot.
❌ Actual Behavior
At one point the Windows lock screen with a login became visible, with a message saying dwm.exe had crashed and wasn't available. That's when I hard powered off and restarted.
When things were partially visible, I saw PowerToys pop-up windows saying something like "PowerToys has run into a problem" with crash information.
I asked PowerToys to create one of its bug report ZIP files after rebooting, let me know if you want it.
I see repeated Application event log entries like this between when problem started and I rebooted, about 3 minutes.
Faulting application name: dwm.exe, version: 10.0.22621.3672, time stamp: 0x85e98d33 Faulting module name: ntdll.dll, version: 10.0.22621.3733, time stamp: 0x67ca8829 Exception code: 0xc0000409 Fault offset: 0x000000000008f0bf Faulting process id: 0x0x60AC Faulting application start time: 0x0x1DAE39B1D01D972 Faulting application path: C:\WINDOWS\System32\dwm.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 2028fbc8-daaf-4652-91bf-02b59142eb3e Faulting package full name: Faulting package-relative application ID:
Faulting application name: dwm.exe, version: 10.0.22621.3672, time stamp: 0x85e98d33 Faulting module name: ntdll.dll, version: 10.0.22621.3733, time stamp: 0x67ca8829 Exception code: 0xc0000409 Fault offset: 0x000000000008f0bf Faulting process id: 0x0x8260 Faulting application start time: 0x0x1DAE43DD278406F Faulting application path: C:\WINDOWS\System32\dwm.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 35c1cddc-420c-4e1e-a581-6ae61ec997b2 Faulting package full name: Faulting package-relative application ID:
And other event logs like this (first and last):
The Desktop Window Manager process has exited. (Process exit code: 0xc0000409, Restart count: 1, Primary display device ID: Intel(R) UHD Graphics 620)
The Desktop Window Manager process has exited. (Process exit code: 0xc0000409, Restart count: 8, Primary display device ID: Microsoft Basic Display Driver)
Other Software
Windows 11 23H2, OS Build 22631.3958. PowerPoint for Microsoft 365 MSO (Version 2406 Build 16.0.17726.20078) 64-bit.