microsoft / PowerToys

Windows system utilities to maximize productivity
MIT License
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Text Extractor random crashes #34353

Open robbely opened 3 months ago

robbely commented 3 months ago

Microsoft PowerToys version

0.83.0

Installation method

GitHub, Microsoft Store

Running as admin

No

Area(s) with issue?

TextExtractor

Steps to reproduce

Unfortunately this happens randomly (3 times in total over last 4-5 weeks) so isn't easily reproduced. Using shortcut to bring up the interface, Windows locks up for about 15 sec and then the screen refreshes, often with several apps crashing (not always the same ones).

✔️ Expected Behavior

Shortcut should bring up interface everytime.

❌ Actual Behavior

Shortcut sometimes leads to crash as described above.

Other Software

No response

similar-issues-ai[bot] commented 3 months ago

We've found some similar issues:

If any of the above are duplicates, please consider closing this issue out and adding additional context in the original issue.

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TheJoeFin commented 3 months ago

/bugreport

robbely commented 3 months ago

I'll try and grab the report next time it happens, It would be handy if this is happening to anyone else and they read this for them to add a report too.

TheJoeFin commented 3 months ago

@robbely the logs from previous crashes will be there unless you uninstalled since the crash.

robbely commented 3 months ago

@robbely the logs from previous crashes will be there unless you uninstalled since the crash.

Unfortunately I uninstalled/reinstalled to try and fix it - though this didn't work last time so I may be back with logs if it happens again. I was hoping this was more of a common event with other users so it could be tracked down more easily.

robbely commented 2 months ago

One other point, might be a coincidence, I'm pretty sure in each case it was a WSA (windows subsystem for android) window I was trying to extract text from (although the crash wasn't every time)