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Windows system utilities to maximize productivity
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Errors in the logs caused by PowerToys #8944

Closed jrfnl closed 3 years ago

jrfnl commented 3 years ago

ℹ Computer information

📝 Provide detailed reproduction steps (if any)

  1. On a new PC with barely anything installed at all, install PowerToys and start configuring it
  2. Run msinfo32 to open the System information.
  3. Go to Software Environment -> Windows Error Reporting
  4. See errors in the log related to PowerToys

✔️ Expected result

No errors in the logs

❌ Actual result

Errors in the logs. These are the errors I encountered in the logs:

3-1-2021 23:41  Windows Error Reporting Fault bucket 1503216321451233411, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.PowerToys.Settings.UI.Runner.exe
P2: 0.29.3.0
P3: 10.0.19042.2.0.0
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\D:\Users\Juliette\AppData\Local\Temp\RDR1770.tmp\empty.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1771.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER17DF.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER17EA.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER180A.tmp.txt

These files may be available here:


Analysis symbol: 
Rechecking for solution: 0
Report Id: 13672ae7-4ad4-4068-afbd-b85ad5b4630d
Report Status: 268435456
Hashed bucket: 381cb91a5b443ab054dc7f47acab9083
Cab Guid: 0
4-1-2021 3:59   Application Error   Faulting application name: ColorPickerUI.exe, version: 0.29.3.0, time stamp: 0x5e222541
Faulting module name: KERNELBASE.dll, version: 10.0.19041.662, time stamp: 0xec58f015
Exception code: 0xc000041d
Fault offset: 0x000000000002d759
Faulting process ID: 0x30fc
Faulting application start time: 0x01d6e2480657b7ed
Faulting application path: C:\Program Files\PowerToys\modules\ColorPicker\ColorPickerUI.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: c318d4f0-07e5-43ad-872e-7f2e37f9b568
Faulting package full name: 
Faulting package-relative application ID:
4-1-2021 3:59   Application Error   Faulting application name: ColorPickerUI.exe, version: 0.29.3.0, time stamp: 0x5e222541
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007ff7f8468658
Faulting process ID: 0x30fc
Faulting application start time: 0x01d6e2480657b7ed
Faulting application path: C:\Program Files\PowerToys\modules\ColorPicker\ColorPickerUI.exe
Faulting module path: unknown
Report ID: a3cc9f8c-ad40-424b-996e-a966d7d2472d
Faulting package full name: 
Faulting package-relative application ID:
4-1-2021 3:59   Windows Error Reporting Fault bucket 1976893733194227681, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ColorPickerUI.exe
P2: 0.29.3.0
P3: 5e222541
P4: KERNELBASE.dll
P5: 10.0.19041.662
P6: ec58f015
P7: c000041d
P8: 000000000002d759
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7EF5.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER800F.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8020.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8020.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8040.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ColorPickerUI.ex_889491a0b38dc83a8aac2232a02752fbac8c7ea_4299e38b_a361898e-e59e-4fc9-8321-2979086f9e4c

Analysis symbol: 
Rechecking for solution: 0
Report Id: c318d4f0-07e5-43ad-872e-7f2e37f9b568
Report Status: 268435456
Hashed bucket: 398e39ce8b698eb2eb6f566055bcdfe1
Cab Guid: 0
4-1-2021 3:59   Windows Error Reporting Fault bucket 1922530890091687004, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: E3DELT0UBWQTUSM0T2K4GJLWUBANBZCX
P2: 0.29.3.0
P3: 5e222541
P4: ColorPickerUI
P5: 0.29.3.0
P6: cdfe2d69
P7: 14c
P8: 73
P9: System.NullReferenceException
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7A71.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7B7B.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7B8C.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7B8A.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7B9B.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_E3DELT0UBWQTUSM0_2434156a99667e7e8dbb471ed85fa183f913f4_4299e38b_67a4405e-6abd-4d15-ac95-09519f84cfce

Analysis symbol: 
Rechecking for solution: 0
Report Id: a3cc9f8c-ad40-424b-996e-a966d7d2472d
Report Status: 268435456
Hashed bucket: e185a341ce10ffe26aae33a895a16c5c
Cab Guid: 0
4-1-2021 13:16  Application Error   Faulting application name: ColorPickerUI.exe, version: 0.29.3.0, time stamp: 0x5e222541
Faulting module name: KERNELBASE.dll, version: 10.0.19041.662, time stamp: 0xec58f015
Exception code: 0xc000041d
Fault offset: 0x000000000002d759
Faulting process ID: 0xf90
Faulting application start time: 0x01d6e29312136271
Faulting application path: C:\Program Files\PowerToys\modules\ColorPicker\ColorPickerUI.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 45d21186-f8ff-41c2-b7a1-f0889ccfdf15
Faulting package full name: 
Faulting package-relative application ID:
4-1-2021 13:16  Application Error   Faulting application name: ColorPickerUI.exe, version: 0.29.3.0, time stamp: 0x5e222541
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007ff7eb248858
Faulting process ID: 0xf90
Faulting application start time: 0x01d6e29312136271
Faulting application path: C:\Program Files\PowerToys\modules\ColorPicker\ColorPickerUI.exe
Faulting module path: unknown
Report ID: 13c7aeff-4ce2-4efb-99a6-1e736a532a32
Faulting package full name: 
Faulting package-relative application ID:
4-1-2021 13:16  Windows Error Reporting Fault bucket 1976893733194227681, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ColorPickerUI.exe
P2: 0.29.3.0
P3: 5e222541
P4: KERNELBASE.dll
P5: 10.0.19041.662
P6: ec58f015
P7: c000041d
P8: 000000000002d759
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6BDA.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6D42.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6D53.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6D53.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6D73.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ColorPickerUI.ex_889491a0b38dc83a8aac2232a02752fbac8c7ea_4299e38b_b0b1f9a2-1ed2-465b-9b51-151084326c87

Analysis symbol: 
Rechecking for solution: 0
Report Id: 45d21186-f8ff-41c2-b7a1-f0889ccfdf15
Report Status: 268435456
Hashed bucket: 398e39ce8b698eb2eb6f566055bcdfe1
Cab Guid: 0
4-1-2021 13:16  Windows Error Reporting Fault bucket 1922530890091687004, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: E3DELT0UBWQTUSM0T2K4GJLWUBANBZCX
P2: 0.29.3.0
P3: 5e222541
P4: ColorPickerUI
P5: 0.29.3.0
P6: cdfe2d69
P7: 14c
P8: 73
P9: System.NullReferenceException
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER155D.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1677.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1688.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1686.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER16A6.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_E3DELT0UBWQTUSM0_2434156a99667e7e8dbb471ed85fa183f913f4_4299e38b_5a3d79c2-4b72-4535-a0b2-37d7d97c2c51

Analysis symbol: 
Rechecking for solution: 0
Report Id: 13c7aeff-4ce2-4efb-99a6-1e736a532a32
Report Status: 268435456
Hashed bucket: e185a341ce10ffe26aae33a895a16c5c
Cab Guid: 0
enricogior commented 3 years ago

@jrfnl please, update to https://dotnet.microsoft.com/download/dotnet-core/thank-you/runtime-desktop-3.1.10-windows-x64-installer That might solve the problem.

htcfreek commented 3 years ago

Can we check this dependency on program start or on update check to inform the user?

enricogior commented 3 years ago

@htcfreek we do but this is a bug in .NET Core that broke something in a patch release. We will workaround it in 0.31 with https://github.com/microsoft/PowerToys/issues/8875

jrfnl commented 3 years ago

@enricogior How can I check which version of .NET is currently installed ? Just looking at some basic info on my system, I get the impression that I'm on 4.x, so in that case, 3.x sounds like a downgrade to me.

htcfreek commented 3 years ago

@enricogior How can I check which version of .NET is currently installed ?

For the core version (the important one here) you can enter the following on cmd:

dotnet --list-runtimes
jrfnl commented 3 years ago

@htcfreek Thanks for that info.

Based on that, I'm on version 3.1.10 already, so the dotnet version is not the problem. (not completely surprising as, as I stated above, it's a brand spanking new computer which I've only just started installing).

enricogior commented 3 years ago

@jrfnl can you check the Event Viewer under Windows Logs -> Application for the Color Picker crash?

Also, open a command prompt and run "%PROGRAMFILES%\PowerToys\Tools\BugReportTool.exe" (the double quotes are important) that will create a zip file on you desktop named like this PowerToysReport_2021-01-04-12-02-08.zip

jrfnl commented 3 years ago

@enricogior Done. Would you like me to paste the details and the zip here ? or is there anywhere else I should upload them ?

Re: Event Viewer: do you only want the details for the actual Error events or also the Information events just before/after ?

enricogior commented 3 years ago

@jrfnl just the details for the actual error. You can past/upload here.

jrfnl commented 3 years ago

Ok, here goes: PowerToysReport_2021-01-05-13-27-02.zip

Error 1 (Informational, PowerToys general) ``` Log Name: Application Source: Windows Error Reporting Date: 4-1-2021 0:41:33 Event ID: 1001 Task Category: None Level: Information Keywords: Classic User: N/A Computer: DESKTOP-PP1ODCG Description: Fault bucket 1503216321451233411, type 5 Event Name: RADAR_PRE_LEAK_64 Response: Not available Cab Id: 0 Problem signature: P1: Microsoft.PowerToys.Settings.UI.Runner.exe P2: 0.29.3.0 P3: 10.0.19042.2.0.0 P4: P5: P6: P7: P8: P9: P10: Attached files: \\?\D:\Users\Juliette\AppData\Local\Temp\RDR1770.tmp\empty.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1771.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER17DF.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER17EA.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER180A.tmp.txt These files may be available here: Analysis symbol: Rechecking for solution: 0 Report Id: 13672ae7-4ad4-4068-afbd-b85ad5b4630d Report Status: 268435456 Hashed bucket: 381cb91a5b443ab054dc7f47acab9083 Cab Guid: 0 Event Xml: 1001 0 4 0 0 0x80000000000000 1419 Application DESKTOP-PP1ODCG 1503216321451233411 5 RADAR_PRE_LEAK_64 Not available 0 Microsoft.PowerToys.Settings.UI.Runner.exe 0.29.3.0 10.0.19042.2.0.0 \\?\D:\Users\Juliette\AppData\Local\Temp\RDR1770.tmp\empty.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1771.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER17DF.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER17EA.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER180A.tmp.txt 0 13672ae7-4ad4-4068-afbd-b85ad5b4630d 268435456 381cb91a5b443ab054dc7f47acab9083 0 ```
Error 2 (Error, ColorPicker, NullReferenceException) ``` Log Name: Application Source: .NET Runtime Date: 4-1-2021 4:59:44 Event ID: 1026 Task Category: None Level: Error Keywords: Classic User: N/A Computer: DESKTOP-PP1ODCG Description: Application: ColorPickerUI.exe CoreCLR Version: 4.700.20.51601 .NET Core Version: 3.1.10 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException: Object reference not set to an instance of an object. at ColorPicker.Keyboard.KeyboardMonitor.Hook_KeyboardPressed(Object sender, GlobalKeyboardHookEventArgs e) at ColorPicker.Keyboard.GlobalKeyboardHook.LowLevelKeyboardProc(Int32 nCode, IntPtr wParam, IntPtr lParam) Event Xml: 1026 0 2 0 0 0x80000000000000 1469 Application DESKTOP-PP1ODCG Application: ColorPickerUI.exe CoreCLR Version: 4.700.20.51601 .NET Core Version: 3.1.10 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException: Object reference not set to an instance of an object. at ColorPicker.Keyboard.KeyboardMonitor.Hook_KeyboardPressed(Object sender, GlobalKeyboardHookEventArgs e) at ColorPicker.Keyboard.GlobalKeyboardHook.LowLevelKeyboardProc(Int32 nCode, IntPtr wParam, IntPtr lParam) ```
Error 3 (Error, ColorPicker, module unknown) ``` Log Name: Application Source: Application Error Date: 4-1-2021 4:59:44 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: DESKTOP-PP1ODCG Description: Faulting application name: ColorPickerUI.exe, version: 0.29.3.0, time stamp: 0x5e222541 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x00007ff7f8468658 Faulting process ID: 0x30fc Faulting application start time: 0x01d6e2480657b7ed Faulting application path: C:\Program Files\PowerToys\modules\ColorPicker\ColorPickerUI.exe Faulting module path: unknown Report ID: a3cc9f8c-ad40-424b-996e-a966d7d2472d Faulting package full name: Faulting package-relative application ID: Event Xml: 1000 0 2 100 0 0x80000000000000 1471 Application DESKTOP-PP1ODCG ColorPickerUI.exe 0.29.3.0 5e222541 unknown 0.0.0.0 00000000 c0000005 00007ff7f8468658 30fc 01d6e2480657b7ed C:\Program Files\PowerToys\modules\ColorPicker\ColorPickerUI.exe unknown a3cc9f8c-ad40-424b-996e-a966d7d2472d ```
Error 4 (Error, ColorPicker, KERNELBASE.dll ``` Log Name: Application Source: Application Error Date: 4-1-2021 4:59:45 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: DESKTOP-PP1ODCG Description: Faulting application name: ColorPickerUI.exe, version: 0.29.3.0, time stamp: 0x5e222541 Faulting module name: KERNELBASE.dll, version: 10.0.19041.662, time stamp: 0xec58f015 Exception code: 0xc000041d Fault offset: 0x000000000002d759 Faulting process ID: 0x30fc Faulting application start time: 0x01d6e2480657b7ed Faulting application path: C:\Program Files\PowerToys\modules\ColorPicker\ColorPickerUI.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report ID: c318d4f0-07e5-43ad-872e-7f2e37f9b568 Faulting package full name: Faulting package-relative application ID: Event Xml: 1000 0 2 100 0 0x80000000000000 1473 Application DESKTOP-PP1ODCG ColorPickerUI.exe 0.29.3.0 5e222541 KERNELBASE.dll 10.0.19041.662 ec58f015 c000041d 000000000002d759 30fc 01d6e2480657b7ed C:\Program Files\PowerToys\modules\ColorPicker\ColorPickerUI.exe C:\WINDOWS\System32\KERNELBASE.dll c318d4f0-07e5-43ad-872e-7f2e37f9b568 ```

Got the same set of error multiple times in the logs. Looks like they get regenerated on every boot (which I'm doing regularly at the moment as I'm installing stuff).

crutkas commented 3 years ago

@enricogior https://github.com/microsoft/PowerToys/issues/9573 had issues that matched this.

@jrfnl with 0.35, are you still seeing this?

jrfnl commented 3 years ago

@crutkas Thanks for checking back with me.

I've just had a look through the logs and AFAICS the last set of errors from ColorPicker recorded on my system are from March 24th. And by the looks of it, I upgraded from PowerToys 0.33.1 to 0.35.0 on April 1st.

If you like, I can do another check like this in a few weeks to see if this still holds true.

crutkas commented 3 years ago

I'll reset the author feedback requested tag, if you don't see it our bot will auto close this. If it does, please ping the thread.

ghost commented 3 years ago

This issue has been automatically marked as stale because it has been marked as requiring author feedback but has not had any activity for 5 days. It will be closed if no further activity occurs within 5 days of this comment.