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microsoft / WSA

Developer-related issues and feature requests for Windows Subsystem for Android
MIT License
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Game not running rendering or decoding cutscene/animation, leading to black screen. #141

Open dolkilu opened 1 year ago

dolkilu commented 1 year ago

Steps to reproduce

Game not running rendering or decoding cutscene/animation, leading to black screen. The game is still running as it is responsive to screen tap and displaying touch feedback effect, however the cutscene/video/animation can never be finished so game can't be continue.

At first I posted my issue on reddit reporting WSA can't play .usm, the 2210 update didn't fix my issue. I first reported as a .usm codec issue because it had a .usm video in the game folder, however that unprotected .usm is gone and other files are protected, so I don't know how to provide different clues.

Current Version: 2210.40000.7.0 CPU:i7-9700k GPU: RTX 2080 APK: Fate/Grand Order Game engine: Unity 2020

✔️ Expected Behavior

The title screen of the game. It has some animation playing in the background

Cutscene example , time stamped at t=2836, the visual novel finish its dialogue and plays a cutscene.

❌ Actual Behavior

Title screen background on WSA it is black, responsive to all the available buttons. image

For cutscene/video, it will just be a black screen.

Other Software

No response

Please specify the version of Windows Subsystem for Android

2210.40000.7.0

nieubank commented 1 year ago

This issue is already on our radar, we appreciate the feedback and links to working examples as we investigate.

nieubank commented 1 year ago

I want to make sure I'm trying to repro the correct thing. I have the 2.64.1 version (com.aniplex.fategrandorder) and 2.39.1 (com.aniplex.fategrandorder.en). Both of these are showing title screens similar to the following -

image

I haven't noticed any cutscene issues so far but I'm using 2210.40000.7.0 which you mentioned has the same problem as originally reported. What is the significance of the Cosmos of the Lostbelt? Is that a different package? From a clean install of the game without data transfer does the issue persist?

dolkilu commented 1 year ago

Sorry for putting you through an anime game rofl. 2.64.1 is JP version and 2.39.1 is NA/global version, this doesn't matter here, the game function the same.

The easiest way to reproduce the black screen, you can play through the tutorial, then go to game option, scroll to 3rd last option. The option should be something like "play the anime opening on app launch".

My title screen belongs to the part 2 of the story. From my memory, story part 1 doesn't have any special cutscene. If you really have to test the cutscene & title screen, either see if your colleagues that plays it, or I come up with a solution. Ebay/aliexpress is an option but a story cleared save should be very pricey so please don't do that.

dolkilu commented 1 year ago

Actually a JP story cleared account is only ~US$20, maybe I can get you one + the JP APK so you can test the loading screen and cutscene.

nieubank commented 1 year ago

What's the approximate game time to get to the second part? I can probably track down a save regardless. It's also possible that this is fixed in our upcoming 2211 build (we've made a lot of graphics fixes in the upcoming release) so I'm going to defer investigation until that comes out and you can confirm if it still reproduces, unless I get an internal repro prior to that.