microsoft / WSA

Developer-related issues and feature requests for Windows Subsystem for Android
MIT License
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WSA not working after official installation from microsoft Store #320

Closed NervousOrange closed 1 year ago

NervousOrange commented 1 year ago

Steps to reproduce

I have installed WSA from microsoft app store. and the installation is successfull with no issues. but when I try to run it, the starting windows subsystem for android appears and after a while it disappears.

I have checked the windows event log viewer and I see this: Faulting application name: WsaClient.exe, version: 2304.40000.7.0, time stamp: 0x646d7be3 Faulting module name: WsaClient.exe, version: 2304.40000.7.0, time stamp: 0x646d7be3 Exception code: 0xc0000409 Fault offset: 0x000000000002219e Faulting process id: 0x0x35F8 Faulting application start time: 0x0x1D993A4517198BA Faulting application path: C:\Program Files\WindowsApps\MicrosoftCorporationII.WindowsSubsystemForAndroid_2304.40000.7.0_x64__8wekyb3d8bbwe\WsaClient\WsaClient.exe Faulting module path: C:\Program Files\WindowsApps\MicrosoftCorporationII.WindowsSubsystemForAndroid_2304.40000.7.0_x64__8wekyb3d8bbwe\WsaClient\WsaClient.exe Report Id: 59bb6a66-3249-4ba8-b7e5-9d23c945b6e9 Faulting package full name: MicrosoftCorporationII.WindowsSubsystemForAndroid_2304.40000.7.0_x64__8wekyb3d8bbwe Faulting package-relative application ID: App

And I also see an information log on the event viewer associated with wsaClient.exe:

`Fault bucket , type 0 Event Name: MoBEX Response: Not available Cab Id: 0

Problem signature: P1: MicrosoftCorporationII.WindowsSubsystemForAndroid_2304.40000.7.0_x64__8wekyb3d8bbwe P2: praid:App P3: 2304.40000.7.0 P4: 646d7be3 P5: WsaClient.exe P6: 2304.40000.7.0 P7: 646d7be3 P8: 000000000002219e P9: c0000409 P10: 0000000000000007

Attached files:

These files may be available here: \?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MicrosoftCorpora_ad241b924675401dd34b254bd0825859e08539_5a463d0c_4aa9ea98-717f-4238-bb67-5109fcb5b15b

Analysis symbol: Rechecking for solution: 0 Report Id: 243940c8-778e-4353-b4b5-9f32324cc339 Report Status: 4100 Hashed bucket: Cab Guid: 0`

this is my laptop specifications if it helps:

Device name NervousOrange Processor Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 1.99 GHz Installed RAM 16.0 GB (15.9 GB usable) System type 64-bit operating system, x64-based processor

I have got some suggestions to change the graphics preference on windows subsystem for android settings to Microsoft Basic Driver but unfortunately it didn't work for me. also tried to uninstall the WSA and reinstall it some issue as above log.

✔️ Expected Behavior

To run the WSA smoothly after installation from the Microsoft Store.

❌ Actual Behavior

When I try to click manage developer settings on WSA settings the screen starting WSA appears and a progress bar and after a while it disappears. checking the event log viewer, there is a log corresponding to WSA as shared above.

Other Software

No response

Please specify the version of Windows Subsystem for Android

2304.40000.7.0

jaholme commented 1 year ago

Please file this in feedback hub Windows Key + F under category Apps > Windows Subsystem for Android. If you can recreate your problem with a recording that will be most helpful to us to be able to figure out the underlying cause of the crash.

I'm closing this issue as we track reliability issues not related to developer issues in feedback hub.