WSL installation fails with error "0x8007019e" - version 2.0.9.0 and 2.0.12.0

hisriram96 commented 12 months ago

Windows Version

Microsoft Windows [Version 10.0.22621.2715]

WSL Version

2.0.12.0

Are you using WSL 1 or WSL 2?

[X] WSL 2
[ ] WSL 1

Kernel Version

5.15.133.1-1

Distro Version

No response

Other Software

Docker Desktop

Repro Steps

wsl --install

Expected Behavior

wsl --install should install default distro as Ubuntu, and Docker Desktop should be able to create docket-desktop-data and docker-desktop.

Actual Behavior

Executing wsl --install command returns an error "0x8007019e The Windows Subsystem for Linux has not been enabled.".

wsl --install Ubuntu is already installed. Launching Ubuntu... Error: 0x8007019e The Windows Subsystem for Linux has not been enabled.

Press any key to continue... The operation completed successfully.

Diagnostic Logs

No response

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hisriram96 commented 12 months ago

I have tried disabling and reenabling Virtual Machine Platform and WSL features.

ism.exe /online /enable-feature /featurename:VirtualMachinePlatform /all /norestart
dism.exe /online /enable-feature /featurename:Microsoft-Windows-Subsystem-Linux /all /norestart

I have tried removing WSL completely and reinstalling again.

I have tried uninstalling and reinstalling Docker Desktop. Docker Desktop installation fails as WSL could not be started.

hisriram96 commented 12 months ago

I also tried the steps mentioned here - https://github.com/microsoft/WSL/issues/10764#issuecomment-1815485695, but issue still persists with same error.

Go to regedit.
Navigate to Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services.
Look for "WslService" -> Right click on folder icon -> Delete.
Restart PC.
Run wsl -install.

OneBlue commented 12 months ago

Thank you @hisriram96. We received the logs you sent by email but I'm not seeing any logs from WSL in there.

Can you try to run the log collection while you reproduce the issue ?

/logs

vimkim commented 12 months ago

Having the same problem

hisriram96 commented 12 months ago

I have already sent logs to InsiderSupport@microsoft.com with:

Subject: Forward to WSL Team - RE: github issue 10850
Body: "Please forward to WSL Team" and included logs in attachment.

Uploading them here as well. WslLogs-2023-12-01_07-24-47.zip

hisriram96 commented 12 months ago

Hello @OneBlue, apologies, missed your comment. I have uploaded the logs in the above comment.

hisriram96 commented 12 months ago

I observed that there was a ghost directory Linux in my File Explorer. So, I followed the steps in this article https://www.thewindowsclub.com/how-to-add-or-remove-linux-from-file-explorer-navigation-pane-in-windows-11-10 to remove that ghost Linux folder this article. I uninstalled the WSL, disabled WSL, Virtual Machine Platform, and Windows Hypervisor Platform and restarted my computer and then installed WSL, reenabled WSL, Virtual Machine Platform, and Windows Hypervisor Platform features and restarted my computer but observed same issue.

OneBlue commented 12 months ago

Thank you @hisriram96. Looking at logs it's unclear where exactly the issue comes from.

Are you running on an ARM64 device ?

hisriram96 commented 12 months ago

No, it is x64-based processor.

OneBlue commented 11 months ago

Interesting. I wonder if this might be related to the distribution. Can you try running:

wsl --install -d debian

And see if debian can install ?

hisriram96 commented 11 months ago

It is not related to distribution as installation of any other distribution also fails.

OneBlue commented 11 months ago

Thank you @hisriram96. This is interesting. Let's try to capture a TDD trace.

Can you please follow 12) Collect wslservice time travel debugging traces for let's say debian.exe and share them here ?

hisriram96 commented 11 months ago

Hello @OneBlue, I tried collecting TDD trace for wslservice.exe service but I observed error below.

I have shared the files generated when collecting the trace.

wslservice01.run.zip

hisriram96 commented 11 months ago

I observed the same error for debian.exe process.

Please find the files generated when collecting the trace.

17576-01.zip

OneBlue commented 11 months ago

Ah too bad, time travel debugging might not be an option here.

Let's try something else. What's the output of wsl.exe -l -v and wsl.exe --version ?

hisriram96 commented 11 months ago

OneBlue commented 11 months ago

Ok interesting. So this works at least.

Do you have any installed software that could conflcit with WSL ? Antivirus, proxy, anti-cheat or something similar ?

OneBlue commented 11 months ago

Also are there any crashes when you get this error ? You can follow 11) Reporting a WSL process crash to collect them

hisriram96 commented 11 months ago

I have sent the WSL process crash dump has been shared via email to insidersupport@microsoft.com. The C:\crashes was empty.

OneBlue commented 11 months ago

I have sent the WSL process crash dump has been shared via email to insidersupport@microsoft.com. The C:\crashes was empty.

We haven't received yet. Can you tried to send it to: secure@microsoft.com and say that it's for the WSL team ?

hisriram96 commented 11 months ago

@OneBlue It seems I cannot send the file via email because it is of 36 MB even after compression. Is there any other way I could send?

OneBlue commented 11 months ago

@OneBlue It seems I cannot send the file via email because it is of 36 MB even after compression. Is there any other way I could send?

You can use OneDrive / Gdrive or equivalent

hisriram96 commented 11 months ago

@OneBlue I have shared the OneDrive link to secure@microsoft.com and insidersupport@microsoft.com. You culd request for access.

OneBlue commented 11 months ago

Thank you @hisriram96. I confirmed that we received the dump. Unfortunately there was nothing abnormal with it so this doesn't help.

I wonder if the WSL optional component got enabled correctly. Can you share the content of the following registry keys:

HKEY_CLASSES_ROOT\CLSID\{a9b7a1b9-0671-405c-95f1-e0612cb4ce7e}
HKEY_CLASSES_ROOT\Interface\{46f3c96d-ffa3-42f0-b052-52f5e7ecbb08}
HKEY_CLASSES_ROOT\CLSID\{e66b0f30-e7b4-4f8c-acfd-d100c46c6278}

hisriram96 commented 11 months ago

Hello @OneBlue please find the content of the requested registry keys.

Please find the registry keys below.

HKEY_CLASSES_ROOT.zip

OneBlue commented 11 months ago

Thank you @hisriram96. Everything here looks normal so that's not the issue.

I've added a new log provider to our logging script which should help understand this.

Can you try to collect /logs again while you reproduce this error again ? Sorry for the back and forth.

hisriram96 commented 11 months ago

Hello @OneBlue, no worries. Please find the logs below.

WslLogs-2023-12-16_20-41-32.zip

I ran commands wsl --install, wsl --install -d Debian, and wsl --install -d kali-linux for reproducing the issue.

hisriram96 commented 10 months ago

Hello @OneBlue, wishing you a very happy new year. Please let me know if there is anu update on the logs shared? Thank you.

OneBlue commented 10 months ago

Thank you @hisriram96. Unfortunately the new logs don't have the details I was hoping for. Let's try something else.

Can you share the output of (powershell):

$debian=(Get-AppxPackage TheDebianProject.DebianGNULinux).InstallLocation

wsl.exe --import test-distro . $debian/install.tar.gz

(Assuming that the debian application is installed)

hisriram96 commented 10 months ago

It did not return any error.

OneBlue commented 10 months ago

Interesting. Does WSL start correctly after the distribution is installed ?

hisriram96 commented 10 months ago

It does.

OneBlue commented 10 months ago

Ok. And what if you start let's say debian.exe now ?

hisriram96 commented 10 months ago

I am observing same error when running debian.exe.

hisriram96 commented 10 months ago

Hello @OneBlue, running debian.exe returns same error so does wsl --install command.

hisriram96 commented 10 months ago

Hello @OneBlue, please let me know in you had any findings.

diolegend commented 1 month ago

Any fix?

microsoft / WSL