AppCenter has stopped prompting users to install new version

[snijsure]

Description

AppCenter doesn't prompt users if there is new release is available

Repro Steps

Please list the steps used to reproduce your issue.

1. Install older version of the app
2. Have latest versions available in app-center
3. Observe that folks running older version of the app never get prompted to upgrade the app.
4. Note this issue happens on Android 10, 11 & 12 versions.

Details

1. Which SDK version are you using?
   • e.g. 4.4.5
2. Which OS version did you experience the issue on?
   • e.g. Android 29, 30,
3. What device version did you see this error on? Were you using an emulator or a physical device?
   • e.g. Google Pixel 2 emulator, Google Pixel 4a
4. What third party libraries are you using?
   • example
5. Please enable verbose logging for your app using AppCenter.setLogLevel(Log.VERBOSE) before your call to AppCenter.start(...) and include the logs here:

scrubbed.txt

Note: I have made sure AndroidManifest.xml contains

   <uses-permission android:name="android.permission.REQUEST_INSTALL_PACKAGES" />
    <uses-permission android:name="android.permission.DOWNLOAD_WITHOUT_NOTIFICATION" />

I have also made sure we do call

          Distribute.checkForUpdate();
          Distribute.setEnabledForDebuggableBuild(true);

As the attached log shows following logs:

08-18 17:05:22.864 17961 18042 V AppCenterDistribute: Calling https://api.appcenter.ms/v0.1/public/sdk/apps/****************************XXXXXX/releases/latest?release_hash=XXXXXX 08-18 17:05:22.864 17961 18042 V AppCenterDistribute: Headers: {} 08-18 17:05:23.425 17961 18042 V AppCenter: HTTP response status=404 payload={"code":"not_found","message":"Error: No public releases found for appId: XXXXX"}

One thing to note is appId that is logged is different from appId I see in our vault.

The appId that appcenter logs is that obfuscated in some way or it should match what I see in our valut/build-config?

Anyway bottom-line is our users have stopped getting prompt to install updated APKs and users end up testing with older releases that causes substantial churn.

What other things I could try to diagnose this issue?

[DmitriyKirakosyan]

Hi @snijsure , thank you for reaching out to us! This issue doesn't seem to be related to the SDK itself. Please reach out to our support team. They will respond quickly and sync with the backend team to check if there is any existing issue. Also, the status page says that there are some issues in Distribute, which might affect you.

I'm closing this issue but feel free to reopen if you have any questions related to the SDK.

[pmarienfeld]

Hi @snijsure, currently I'm facing the same issue. Has the App Center support team been able to resolve this?

[Abhi011999]

Same here, any updates on this ?