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Development repository for the App Center SDK for .NET platforms, including Xamarin
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Distribute on IOS randomly ask to reinstall the app #597

Closed sandorfr closed 5 years ago

sandorfr commented 6 years ago

In-App Updates are very unstable on IOS. It randomly (and often) asks to reinstall the app pretending the app would have been side loaded. This is happening with 1.1 and 1.2. 

In-app updates disabled

This release was either side-loaded or downloaded using a browser in private mode.

Ignore | Reinstall app

In addition, I don't really get why we have this clunky sign in popin which really gets in the way. The experience on Hockey App was much better and stable for that matter.

sfla commented 5 years ago

This is still happening. We have about 20 users, and 4 of them report that when clicking "Continue" on the first dialogue, this was the message visible in the Safari modal:

Unfortunately, this feature couldn't be enabled. Please contact our support team.

We instructed them to reinstall, but the same happened again, along with an alert saying "This release was either side-loaded or downloaded using a browser in private mode". The download link was shared on Slack, so they have installed the app via the Safari modal presented from there.

What might be interesting is that these 4 people are the only people out of the 20 who are actually logged into AppCenter from before. All the others had no problem with this, and they don't have a user on AppCenter (it's a "public" group).

I can't connect these phones to a debugger, so I can't get any logs. The issue might be resolved by deleting cookies and doing all that stuff, but I can't go around telling people to delete all their cookies. If I get a hold of any of the people, I might be able to test it, but this is very much still an issue. We really miss the old days of HockeyApp when you didn't have to authenticate this, it just worked.

Jamminroot commented 5 years ago

Hey @sfla, sorry for a delayed response, can you please elaborate on repro steps? The major difference you pointed out is that those 4 users are authenticated with theirs accounts in Safari, right?

rnystrom commented 5 years ago

@guperrot @Jamminroot I'm also hitting this issue. I created a verbose inhouse build, installed it, and grabbed our device logs. Here's a dump filtered for AppCenter:

AppCenter device logs 
default 18:24:22.573729 -0500   GitHub  [AppCenter] VERBOSE: -[MSDelegateForwarder addTraceBlock:]_block_invoke_2/88 Start buffering traces.
default 18:24:22.573768 -0500   GitHub  [AppCenter] DEBUG: -[MSDelegateForwarder setEnabledFromPlistForKey:]_block_invoke/278 Delegate forwarder for info.plist key 'AppCenterAppDelegateForwarderEnabled' enabled. It may use swizzling.
default 18:24:22.573804 -0500   GitHub  [AppCenter] DEBUG: -[MSDelegateForwarder swizzleOriginalSelector:withCustomSelector:originalClass:]_block_invoke/205 Selector 'setDelegate:' of class 'UIApplication' is swizzled.
default 18:24:22.573937 -0500   GitHub  [AppCenter] DEBUG: -[MSDelegateForwarder swizzleOriginalSelector:withCustomSelector:originalClass:]_block_invoke/205 Selector 'application:openURL:options:' of class 'GitHub.AppDelegate' is swizzled.
default 18:24:22.574010 -0500   GitHub  [AppCenter] VERBOSE: +[MSDelegateForwarder flushTraceBuffer]/106 Stop buffering traces, flushed.
default 18:24:22.574361 -0500   GitHub  [AppCenter] DEBUG: -[MSSessionContext init]/42 0 session(s) in the history.
default 18:24:22.577460 -0500   GitHub  [AppCenter] VERBOSE: -[MSSessionContext setSessionId:]/66 Stored new session with id:(null) and timestamp: 2019-07-09 23:24:22 +0000.
default 18:24:22.577632 -0500   GitHub  [AppCenter] DEBUG: -[MSUserIdContext init]/54 0 userId(s) in the history.
default 18:24:22.578536 -0500   GitHub  [AppCenter] INFO: -[MSHttpIngestion networkStateChanged]/356 Internet connection is up.
default 18:24:22.579471 -0500   GitHub  [AppCenter] INFO: -[MSHttpIngestion networkStateChanged]/356 Internet connection is up.
default 18:24:22.579574 -0500   GitHub  [AppCenter] INFO: -[MSHttpIngestion networkStateChanged]/356 Internet connection is up.
default 18:24:22.589214 -0500   GitHub  [AppCenter] INFO: -[MSDBStorage initWithSchema:version:filename:]/29 Created "Logs.sqlite" database with 4 version.
default 18:24:22.599295 -0500   GitHub  [AppCenter] DEBUG: +[MSDBStorage enableAutoVacuumInOpenedDatabase:]/227 Vacuuming database and enabling auto_vacuum
default 18:24:22.633592 -0500   GitHub  [AppCenter] WARNING: -[MSAuthTokenContext authTokenHistory]/230 Failed to retrieve history state or none was found.
default 18:24:22.633690 -0500   GitHub  [AppCenter] INFO: -[MSAppCenter configureWithAppSecret:transmissionTargetToken:fromApplication:]/281 App Center SDK configured successfully.
default 18:24:22.649609 -0500   GitHub  [AppCenterDistribute] INFO: -[MSDistribute init]/75 Delete update token if exists.
default 18:24:22.649933 -0500   GitHub  [AppCenter] VERBOSE: -[MSAppCenter start:withServices:fromApplication:]/296 Start services MSCrashes, MSDistribute, MSAnalytics from an application
default 18:24:22.650337 -0500   GitHub  [AppCenterCrashes] DEBUG: -[MSCrashes configureCrashReporterWithUncaughtExceptionHandlerEnabled:]/562 EnableUncaughtExceptionHandler is set to YES
default 18:24:22.650374 -0500   GitHub  [AppCenterCrashes] VERBOSE: -[MSCrashes configureCrashReporterWithUncaughtExceptionHandlerEnabled:]/572 Enabled Mach exception handler.
default 18:24:22.650428 -0500   GitHub  [AppCenterCrashes] DEBUG: -[MSCrashes configureCrashReporterWithUncaughtExceptionHandlerEnabled:]/604 Exception handler successfully initialized.
default 18:24:22.663457 -0500   GitHub  [AppCenter] VERBOSE: -[MSSessionContext clearSessionHistoryAndKeepCurrentSession:]/88 Cleared old sessions.
default 18:24:22.664840 -0500   GitHub  [AppCenter] VERBOSE: -[MSUserIdContext clearUserIdHistory]/124 Cleared old userIds while keeping current userId.
default 18:24:22.664975 -0500   GitHub  [AppCenterCrashes] INFO: -[MSCrashes applyEnabledState:]/332 Crashes service has been enabled.
default 18:24:22.668779 -0500   GitHub  [AppCenterCrashes] VERBOSE: -[MSCrashes startWithChannelGroup:appSecret:transmissionTargetToken:fromApplication:]/371 Started crash service.
default 18:24:22.672566 -0500   GitHub  [AppCenterDistribute] INFO: -[MSDistribute applyEnabledState:]/128 Distribute service has been enabled.
default 18:24:22.673680 -0500   GitHub  [AppCenterDistribute] INFO: -[MSDistribute requestInstallInformationWith:]/282 Request information of initial installation.
default 18:24:22.678240 -0500   GitHub  [AppCenterDistribute] VERBOSE: -[MSDistribute startWithChannelGroup:appSecret:transmissionTargetToken:fromApplication:]/198 Started Distribute service.
default 18:24:22.678783 -0500   GitHub  [AppCenter] VERBOSE: -[MSSessionContext setSessionId:]/66 Stored new session with id:8ACBF2DA-4C87-4B18-B071-AE4C10CDFACD and timestamp: 2019-07-09 23:24:22 +0000.
default 18:24:22.678844 -0500   GitHub  [AppCenterAnalytics] INFO: -[MSSessionTracker renewSessionId]/49 New session ID: 8ACBF2DA-4C87-4B18-B071-AE4C10CDFACD
default 18:24:22.679068 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault resumeWithIdentifyingObjectSync:]/493 Identifying object  removed from pause lane for channel Analytics.
default 18:24:22.679116 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault resumeWithIdentifyingObjectSync:]/495 Resume channel Analytics.
default 18:24:22.680568 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault resumeWithIdentifyingObjectSync:]/493 Identifying object  removed from pause lane for channel Analytics/one.
default 18:24:22.680616 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault resumeWithIdentifyingObjectSync:]/495 Resume channel Analytics/one.
default 18:24:22.684843 -0500   GitHub  [AppCenterCrashes] VERBOSE: -[MSCrashes channel:didPrepareLog:internalId:flags:]/441 Storing a log to Crashes Buffer: (sid: 8ACBF2DA-4C87-4B18-B071-AE4C10CDFACD, type: startSession)
default 18:24:22.684910 -0500   GitHub  [AppCenterCrashes] VERBOSE: -[MSCrashes channel:didPrepareLog:internalId:flags:]/452 Found an empty buffer position.
default 18:24:22.686094 -0500   GitHub  [AppCenterAnalytics] INFO: -[MSAnalytics applyEnabledState:]/146 Analytics service has been enabled.
default 18:24:22.686227 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault enqueueItem:flags:]_block_invoke/182 Saving log, type: startSession, flags: 1.
default 18:24:22.686319 -0500   GitHub  [AppCenterAnalytics] VERBOSE: -[MSAnalytics startWithChannelGroup:appSecret:transmissionTargetToken:fromApplication:]/99 Started Analytics service.
default 18:24:22.687505 -0500   GitHub  [AppCenter] DEBUG: -[MSAuthTokenContext setAuthTokenHistory:]/243 Saved new history state.
default 18:24:22.688113 -0500   GitHub  [AppCenterCrashes] VERBOSE: -[MSCrashes channel:didPrepareLog:internalId:flags:]/441 Storing a log to Crashes Buffer: (sid: (null), type: startService)
default 18:24:22.688468 -0500   GitHub  [AppCenterCrashes] VERBOSE: -[MSCrashes channel:didPrepareLog:internalId:flags:]/464 Remembering index 0 for oldest timestamp 1562714662.680562.
default 18:24:22.688604 -0500   GitHub  [AppCenterCrashes] VERBOSE: -[MSCrashes channel:didPrepareLog:internalId:flags:]/452 Found an empty buffer position.
default 18:24:22.695522 -0500   GitHub  [AppCenter] VERBOSE: -[MSLogDBStorage saveLog:withGroupId:flags:]_block_invoke/120 Log is stored with id: '1'
default 18:24:22.696121 -0500   GitHub  [AppCenterCrashes] VERBOSE: -[MSCrashes channel:didCompleteEnqueueingLog:internalId:]/494 Deleting a log from buffer with id FEF92D0B-EA5D-40A6-A035-B210DC5F44C7
default 18:24:22.696231 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault enqueueItem:flags:]_block_invoke/182 Saving log, type: startService, flags: 1.
default 18:24:22.710490 -0500   GitHub  [AppCenter] VERBOSE: -[MSLogDBStorage saveLog:withGroupId:flags:]_block_invoke/120 Log is stored with id: '2'
default 18:24:22.710804 -0500   GitHub  [AppCenterCrashes] VERBOSE: -[MSCrashes channel:didCompleteEnqueueingLog:internalId:]/494 Deleting a log from buffer with id AFB818D1-C92D-4707-8C56-E3C22B27B6E5
default 18:24:22.766850 -0500   GitHub  [AppCenterDistribute] INFO: -[MSDistribute requestInstallInformationWith:]_block_invoke_5/291 Attempting to use tester app for update setup.
default 18:24:22.775879 -0500   GitHub  [AppCenterDistribute] INFO: -[MSDistribute requestInstallInformationWith:]_block_invoke_5/299 Tester app could not be opened to enable in-app updates (not installed?)
default 18:24:22.775944 -0500   GitHub  [AppCenterDistribute] DEBUG: -[MSDistribute openURLInAuthenticationSessionWith:fromClass:]/561 Using SFAuthenticationSession to open URL: https://install.appcenter.ms/apps/a730eb33-8855-4f7d-86e9-70d692346232/update-setup?release_hash=df62ca74c1c202236b986b9e6ccf00f50604838f03d8828b5eeb64c29783489d&redirect_id=appcenter-a730eb33-8855-4f7d-86e9-70d692346232&request_id=6A615231-581E-4394-9135-72840806A522&platform=iOS&enable_failure_redirect=true
default 18:24:22.849976 -0500   GitHub  [AppCenterDistribute] DEBUG: -[MSDistribute openURLInAuthenticationSessionWith:fromClass:]/615 Authentication Session Started, showing confirmation dialog
default 18:24:23.206607 -0500   SpringBoard Received request to activate alertItem: 
default 18:24:23.207615 -0500   SpringBoard Activation - Presenting  with presenter: 
default 18:24:25.968669 -0500   GitHub  [AppCenter] VERBOSE: -[MSLogDBStorage loadLogsWithGroupId:limit:excludedTargetKeys:afterDate:beforeDate:completionHandler:]/212 Load log(s) with id(s) '2' as batch Id:91489B0F-4C96-4363-ADB7-1E45E86A3766
default 18:24:25.971666 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault sendLogContainer:withAuthTokenFromArray:atIndex:]/219 Sending 1/1 log, group Id: AppCenter, batch Id: 91489B0F-4C96-4363-ADB7-1E45E86A3766, session Id: (null), payload:
{
  "device" : {
    "screenSize" : "1334x750",
    "appBuild" : "1",
    "osName" : "iOS",
    "timeZoneOffset" : -300,
    "carrierCountry" : "us",
    "osVersion" : "12.3.1",
    "carrierName" : "Verizon",
    "locale" : "en_US",
    "appNamespace" : "com.github.stormbreaker",
    "osBuild" : "16F203",
    "sdkName" : "appcenter.ios",
    "oemName" : "Apple",
    "model" : "iPhone9,1",
    "sdkVersion" : "2.0.1",
    "appVersion" : "1.0.0"
  },
  "timestamp" : "2019-07-09T23:24:22.686Z",
  "type" : "startService",
  "services" : [
    "Crashes",
    "Distribute",
    "Analytics"
  ]
}
default 18:24:25.973099 -0500   GitHub  [AppCenter] VERBOSE: -[MSAppCenterIngestion createRequest:eTag:authToken:]/91 URL: https://in.appcenter.ms/logs?api-version=1.0.0
default 18:24:25.973919 -0500   GitHub  [AppCenter] VERBOSE: -[MSAppCenterIngestion createRequest:eTag:authToken:]/92 Headers: Install-ID = 08C76198-1E05-493F-A882-9F2843B37A3C, App-Secret = ****************************92346232, Content-Type = application/json
default 18:24:26.336407 -0500   SpringBoard Deactivated alertItem: 
default 18:24:26.339724 -0500   SpringBoard Deactivated alertItem: 
default 18:24:26.736506 -0500   GitHub  [AppCenter] VERBOSE: -[MSHttpIngestion sendCallAsync:]_block_invoke/256 HTTP response received with status code: 401, payload:
CorrelationId: 79fbf9ad-a144-492b-b6fb-f8313d2cec1f  ReasonCode: AppSecretForbiddenListed
default 18:24:26.738135 -0500   GitHub  [AppCenter] INFO: -[MSHttpIngestion pause]/163 Pause ingestion.
default 18:24:26.738305 -0500   GitHub  [AppCenter] INFO: -[MSHttpIngestion call:completedWithResult:]/305 Removed call id:91489B0F-4C96-4363-ADB7-1E45E86A3766 from pending calls:{
}
default 18:24:26.766916 -0500   GitHub  [AppCenter] ERROR: -[MSChannelUnitDefault sendLogContainer:withAuthTokenFromArray:atIndex:]_block_invoke/259 Log(s) sent with failure, batch Id:91489B0F-4C96-4363-ADB7-1E45E86A3766, status code:401
default 18:24:26.767218 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Distribute.
default 18:24:26.767301 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/480 Pause channel Distribute.
default 18:24:26.768876 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Crashes.
default 18:24:26.769260 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/480 Pause channel Crashes.
default 18:24:26.769381 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel CrashesBuffer.
default 18:24:26.769628 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/480 Pause channel CrashesBuffer.
default 18:24:26.769812 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Analytics.
default 18:24:26.769939 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/480 Pause channel Analytics.
default 18:24:26.770123 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel AppCenter.
default 18:24:26.770298 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/480 Pause channel AppCenter.
default 18:24:26.770502 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Distribute.
default 18:24:26.772125 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault setEnabled:andDeleteDataOnDisabled:]_block_invoke/436 Delete all logs for group Id Distribute
default 18:24:26.773124 -0500   GitHub  [AppCenter] VERBOSE: +[MSLogDBStorage deleteLogsFromDBWithColumnValues:columnName:inOpenedDatabase:]/353 Deletion of log(s) by groupId with value(s) 'Analytics' succeeded.
default 18:24:26.773177 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel AppCenter.
default 18:24:26.773221 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault setEnabled:andDeleteDataOnDisabled:]_block_invoke/436 Delete all logs for group Id AppCenter
default 18:24:26.773781 -0500   GitHub  [AppCenter] VERBOSE: +[MSLogDBStorage deleteLogsFromDBWithColumnValues:columnName:inOpenedDatabase:]/353 Deletion of log(s) by groupId with value(s) 'AppCenter' succeeded.
default 18:24:26.773850 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Distribute/one.
default 18:24:26.773891 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/480 Pause channel Distribute/one.
default 18:24:26.773946 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Crashes/one.
default 18:24:26.774023 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/480 Pause channel Crashes/one.
default 18:24:26.774070 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel CrashesBuffer/one.
default 18:24:26.774137 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/480 Pause channel CrashesBuffer/one.
default 18:24:26.774183 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Analytics/one.
default 18:24:26.774293 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/480 Pause channel Analytics/one.
default 18:24:26.774352 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel AppCenter/one.
default 18:24:26.774408 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/480 Pause channel AppCenter/one.
default 18:24:26.774451 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Distribute/one.
default 18:24:26.774509 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Distribute/one.
default 18:24:26.774560 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault setEnabled:andDeleteDataOnDisabled:]_block_invoke/436 Delete all logs for group Id Distribute/one
default 18:24:26.774784 -0500   GitHub  [AppCenter] VERBOSE: +[MSLogDBStorage deleteLogsFromDBWithColumnValues:columnName:inOpenedDatabase:]/353 Deletion of log(s) by groupId with value(s) 'Distribute/one' succeeded.
default 18:24:26.774839 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Crashes/one.
default 18:24:26.775026 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Crashes/one.
default 18:24:26.775086 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault setEnabled:andDeleteDataOnDisabled:]_block_invoke/436 Delete all logs for group Id Crashes/one
default 18:24:26.775141 -0500   GitHub  [AppCenter] VERBOSE: +[MSLogDBStorage deleteLogsFromDBWithColumnValues:columnName:inOpenedDatabase:]/353 Deletion of log(s) by groupId with value(s) 'Crashes/one' succeeded.
default 18:24:26.775276 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel CrashesBuffer/one.
default 18:24:26.775338 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel CrashesBuffer/one.
default 18:24:26.775376 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault setEnabled:andDeleteDataOnDisabled:]_block_invoke/436 Delete all logs for group Id CrashesBuffer/one
default 18:24:26.775445 -0500   GitHub  [AppCenter] VERBOSE: +[MSLogDBStorage deleteLogsFromDBWithColumnValues:columnName:inOpenedDatabase:]/353 Deletion of log(s) by groupId with value(s) 'CrashesBuffer/one' succeeded.
default 18:24:26.775506 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Analytics/one.
default 18:24:26.775591 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Analytics/one.
default 18:24:26.775658 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault setEnabled:andDeleteDataOnDisabled:]_block_invoke/436 Delete all logs for group Id Analytics/one
default 18:24:26.775729 -0500   GitHub  [AppCenter] VERBOSE: +[MSLogDBStorage deleteLogsFromDBWithColumnValues:columnName:inOpenedDatabase:]/353 Deletion of log(s) by groupId with value(s) 'Analytics/one' succeeded.
default 18:24:26.775782 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel AppCenter/one.
default 18:24:26.775883 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel AppCenter/one.
default 18:24:26.775949 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault setEnabled:andDeleteDataOnDisabled:]_block_invoke/436 Delete all logs for group Id AppCenter/one
default 18:24:26.776009 -0500   GitHub  [AppCenter] VERBOSE: +[MSLogDBStorage deleteLogsFromDBWithColumnValues:columnName:inOpenedDatabase:]/353 Deletion of log(s) by groupId with value(s) 'AppCenter/one' succeeded.
default 18:24:28.296078 -0500   SafariViewService   Application com.github.stormbreaker is able to handle scheme appcenter-a730eb33-8855-4f7d-86e9-70d692346232 for authentication
default 18:24:28.296191 -0500   GitHub  [AppCenterDistribute] ERROR: -[MSDistribute openURL:]/1085 Cannot find either update token or distribution group id.
default 18:24:28.296264 -0500   GitHub  [AppCenterDistribute] DEBUG: -[MSDistribute openURL:]/1101 In-app updates setup failure detected.
default 18:24:31.528600 -0500   GitHub  [AppCenterDistribute] DEBUG: -[MSDistribute openURLInAuthenticationSessionWith:fromClass:]/561 Using SFAuthenticationSession to open URL: https://install.appcenter.ms?update_setup_failed=true
default 18:24:31.530664 -0500   GitHub  [AppCenterDistribute] DEBUG: -[MSDistribute openURLInAuthenticationSessionWith:fromClass:]/615 Authentication Session Started, showing confirmation dialog
default 18:24:31.701155 -0500   SpringBoard Received request to activate alertItem: 
default 18:24:31.701298 -0500   SpringBoard Activation - Presenting  with presenter: 
default 18:24:33.102255 -0500   SpringBoard Deactivated alertItem: 
default 18:24:33.103691 -0500   SpringBoard Deactivated alertItem: 
default 18:25:33.989714 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel AppCenter.
default 18:25:33.989745 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel AppCenter/one.
default 18:25:33.989776 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel AppCenter/one.
default 18:25:33.989810 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Crashes.
default 18:25:33.989840 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Crashes/one.
default 18:25:33.989874 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Crashes/one.
default 18:25:33.989914 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel CrashesBuffer.
default 18:25:33.989962 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel CrashesBuffer/one.
default 18:25:33.990009 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Distribute.
default 18:25:33.990039 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Distribute/one.
default 18:25:33.990062 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Analytics.
default 18:25:33.990102 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Analytics/one.
default 18:25:33.990132 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel CrashesBuffer/one.
default 18:25:33.990163 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Distribute/one.
default 18:25:33.990198 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Analytics/one.

I tried @JessicaYeh's suggestions above (uninstall, force-quit Safari, reinstall from email) and it doesn't change anything.

I then tried clearing Safari.app cookies, uninstall+reinstall from email, and now when I open our app I get a web view asking me to sign into Visual Studio App Center instead of just enabling in-app updates. After signing in w/ the same account I use for App Center, it then shows the same error "In-app updates disabled".

I just sent an internal build out and unfortunately am getting this error. Trying to debug before more people install and end up having to email everyone to manually update.

I feel like I've tried everything and am pretty stuck. I'd love some direction!

Jamminroot commented 5 years ago

@rnystrom Can you please share implementation steps? We have double-checked that just yet, and could not reproduce the problem. What we did: 1) Created blank app 2) Integrated AppCenter and AppCenter.Distribute to our app 3) Built .IPA artifact (Ad-Hoc) 4) Uploaded it to appcenter portal 5) Distributed it to public distribution group 6) Signed in to appcenter in Safari with the appcenter user we are testing on 7) Used the public link from step 5 to download and install app 8) Built different version of .IPA (Ad-Hoc) 9) Uploaded it to portal 10) Distributed it as mandatory update

Nowhere in those steps did we get the errors mentioned above. Can you maybe correct the list above, if it contains mistakes or incomplete?

What iOS distribution channel did you select for your build: Ad-Hoc, AppStore or Enterprise?

rnystrom commented 5 years ago
  1. Signed in to appcenter in Safari with the appcenter user we are testing on

@Jamminroot is this step required? If we share a public-link, can't folks just tap & install?

Lastly I did get this working a few weeks ago. I managed to distribute, get the "sign in with AC" prompt which opened+closed Safari, and after distributing an in-app update got a prompt the next time I launched.

What iOS distribution channel did you select for your build: Ad-Hoc, AppStore or Enterprise?

We're distributing via enterprise atm. We can install & use the app just fine, its only the in-app update that is the problem right now.

guperrot commented 5 years ago

Public group does not require to be signed in but it actually does require to open the link from Safari public link though so that the cookie is set (and clicking installing from that public link and from no other place).

If when the web view is open and it asks for sign-in, that usually means the cookie from clicking and installing from the exact public link was not done (or cookie erased in between installing and launching).

rnystrom commented 5 years ago

@guperrot even if I paste the link into Safari.app and install after deleting the app, I still get the alert that in-app updates are disabled.

Logs when installing from Safari.app 
default 18:15:17.862526 -0500   GitHub  [AppCenter] VERBOSE: -[MSDelegateForwarder addTraceBlock:]_block_invoke_2/88 Start buffering traces.
default 18:15:17.864373 -0500   GitHub  [AppCenter] DEBUG: -[MSDelegateForwarder setEnabledFromPlistForKey:]_block_invoke/278 Delegate forwarder for info.plist key 'AppCenterAppDelegateForwarderEnabled' enabled. It may use swizzling.
default 18:15:17.864412 -0500   GitHub  [AppCenter] DEBUG: -[MSDelegateForwarder swizzleOriginalSelector:withCustomSelector:originalClass:]_block_invoke/205 Selector 'setDelegate:' of class 'UIApplication' is swizzled.
default 18:15:17.864459 -0500   GitHub  [AppCenter] DEBUG: -[MSDelegateForwarder swizzleOriginalSelector:withCustomSelector:originalClass:]_block_invoke/205 Selector 'application:openURL:options:' of class 'GitHub.AppDelegate' is swizzled.
default 18:15:17.864504 -0500   GitHub  [AppCenter] VERBOSE: +[MSDelegateForwarder flushTraceBuffer]/106 Stop buffering traces, flushed.
default 18:15:17.864586 -0500   GitHub  [AppCenter] DEBUG: -[MSSessionContext init]/42 0 session(s) in the history.
default 18:15:17.864869 -0500   GitHub  [AppCenter] VERBOSE: -[MSSessionContext setSessionId:]/66 Stored new session with id:(null) and timestamp: 2019-07-10 23:15:17 +0000.
default 18:15:17.864930 -0500   GitHub  [AppCenter] DEBUG: -[MSUserIdContext init]/54 0 userId(s) in the history.
default 18:15:17.871782 -0500   GitHub  [AppCenter] INFO: -[MSHttpIngestion networkStateChanged]/356 Internet connection is up.
default 18:15:17.872019 -0500   GitHub  [AppCenter] INFO: -[MSHttpIngestion networkStateChanged]/356 Internet connection is up.
default 18:15:17.872707 -0500   GitHub  [AppCenter] INFO: -[MSHttpIngestion networkStateChanged]/356 Internet connection is up.
default 18:15:17.882259 -0500   GitHub  [AppCenter] INFO: -[MSDBStorage initWithSchema:version:filename:]/29 Created "Logs.sqlite" database with 4 version.
default 18:15:17.893095 -0500   GitHub  [AppCenter] DEBUG: +[MSDBStorage enableAutoVacuumInOpenedDatabase:]/227 Vacuuming database and enabling auto_vacuum
default 18:15:17.934590 -0500   GitHub  [AppCenter] INFO: -[MSAppCenter configureWithAppSecret:transmissionTargetToken:fromApplication:]/281 App Center SDK configured successfully.
default 18:15:17.934649 -0500   GitHub  [AppCenter] WARNING: -[MSAuthTokenContext authTokenHistory]/230 Failed to retrieve history state or none was found.
default 18:15:17.936559 -0500   GitHub  [AppCenterDistribute] INFO: -[MSDistribute init]/75 Delete update token if exists.
default 18:15:17.936728 -0500   GitHub  [AppCenter] VERBOSE: -[MSAppCenter start:withServices:fromApplication:]/296 Start services MSCrashes, MSDistribute, MSAnalytics from an application
default 18:15:17.946217 -0500   GitHub  [AppCenterCrashes] DEBUG: -[MSCrashes configureCrashReporterWithUncaughtExceptionHandlerEnabled:]/562 EnableUncaughtExceptionHandler is set to YES
default 18:15:17.946250 -0500   GitHub  [AppCenterCrashes] VERBOSE: -[MSCrashes configureCrashReporterWithUncaughtExceptionHandlerEnabled:]/572 Enabled Mach exception handler.
default 18:15:17.946275 -0500   GitHub  [AppCenterCrashes] DEBUG: -[MSCrashes configureCrashReporterWithUncaughtExceptionHandlerEnabled:]/604 Exception handler successfully initialized.
default 18:15:17.953278 -0500   GitHub  [AppCenter] VERBOSE: -[MSSessionContext clearSessionHistoryAndKeepCurrentSession:]/88 Cleared old sessions.
default 18:15:17.953367 -0500   GitHub  [AppCenter] VERBOSE: -[MSUserIdContext clearUserIdHistory]/124 Cleared old userIds while keeping current userId.
default 18:15:17.953424 -0500   GitHub  [AppCenterCrashes] INFO: -[MSCrashes applyEnabledState:]/332 Crashes service has been enabled.
default 18:15:17.955828 -0500   GitHub  [AppCenterCrashes] VERBOSE: -[MSCrashes startWithChannelGroup:appSecret:transmissionTargetToken:fromApplication:]/371 Started crash service.
default 18:15:17.958598 -0500   GitHub  [AppCenterDistribute] INFO: -[MSDistribute applyEnabledState:]/128 Distribute service has been enabled.
default 18:15:17.964451 -0500   GitHub  [AppCenterDistribute] INFO: -[MSDistribute requestInstallInformationWith:]/282 Request information of initial installation.
default 18:15:17.964942 -0500   GitHub  [AppCenterDistribute] VERBOSE: -[MSDistribute startWithChannelGroup:appSecret:transmissionTargetToken:fromApplication:]/198 Started Distribute service.
default 18:15:17.965617 -0500   GitHub  [AppCenter] VERBOSE: -[MSSessionContext setSessionId:]/66 Stored new session with id:56FF8E35-D0FC-4DF4-933C-B67F5B601563 and timestamp: 2019-07-10 23:15:17 +0000.
default 18:15:17.965676 -0500   GitHub  [AppCenterAnalytics] INFO: -[MSSessionTracker renewSessionId]/49 New session ID: 56FF8E35-D0FC-4DF4-933C-B67F5B601563
default 18:15:17.966720 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault resumeWithIdentifyingObjectSync:]/493 Identifying object  removed from pause lane for channel Analytics.
default 18:15:17.966931 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault resumeWithIdentifyingObjectSync:]/495 Resume channel Analytics.
default 18:15:17.967220 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault resumeWithIdentifyingObjectSync:]/493 Identifying object  removed from pause lane for channel Analytics/one.
default 18:15:17.968311 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault resumeWithIdentifyingObjectSync:]/495 Resume channel Analytics/one.
default 18:15:17.969460 -0500   GitHub  [AppCenterCrashes] VERBOSE: -[MSCrashes channel:didPrepareLog:internalId:flags:]/441 Storing a log to Crashes Buffer: (sid: 56FF8E35-D0FC-4DF4-933C-B67F5B601563, type: startSession)
default 18:15:17.970155 -0500   GitHub  [AppCenterCrashes] VERBOSE: -[MSCrashes channel:didPrepareLog:internalId:flags:]/452 Found an empty buffer position.
default 18:15:17.970206 -0500   GitHub  [AppCenterAnalytics] INFO: -[MSAnalytics applyEnabledState:]/146 Analytics service has been enabled.
default 18:15:17.970267 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault enqueueItem:flags:]_block_invoke/182 Saving log, type: startSession, flags: 1.
default 18:15:17.970323 -0500   GitHub  [AppCenterAnalytics] VERBOSE: -[MSAnalytics startWithChannelGroup:appSecret:transmissionTargetToken:fromApplication:]/99 Started Analytics service.
default 18:15:17.971033 -0500   GitHub  [AppCenter] DEBUG: -[MSAuthTokenContext setAuthTokenHistory:]/243 Saved new history state.
default 18:15:17.971432 -0500   GitHub  [AppCenterCrashes] VERBOSE: -[MSCrashes channel:didPrepareLog:internalId:flags:]/441 Storing a log to Crashes Buffer: (sid: (null), type: startService)
default 18:15:17.971522 -0500   GitHub  [AppCenterCrashes] VERBOSE: -[MSCrashes channel:didPrepareLog:internalId:flags:]/464 Remembering index 0 for oldest timestamp 1562800517.965401.
default 18:15:17.971616 -0500   GitHub  [AppCenterCrashes] VERBOSE: -[MSCrashes channel:didPrepareLog:internalId:flags:]/452 Found an empty buffer position.
default 18:15:17.979134 -0500   GitHub  [AppCenter] VERBOSE: -[MSLogDBStorage saveLog:withGroupId:flags:]_block_invoke/120 Log is stored with id: '1'
default 18:15:17.979317 -0500   GitHub  [AppCenterCrashes] VERBOSE: -[MSCrashes channel:didCompleteEnqueueingLog:internalId:]/494 Deleting a log from buffer with id 3D48AF21-12C2-443B-87F6-D0F53782D9AC
default 18:15:17.981239 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault enqueueItem:flags:]_block_invoke/182 Saving log, type: startService, flags: 1.
default 18:15:17.997507 -0500   GitHub  [AppCenter] VERBOSE: -[MSLogDBStorage saveLog:withGroupId:flags:]_block_invoke/120 Log is stored with id: '2'
default 18:15:17.997618 -0500   GitHub  [AppCenterCrashes] VERBOSE: -[MSCrashes channel:didCompleteEnqueueingLog:internalId:]/494 Deleting a log from buffer with id D3904D1B-D796-4C69-A466-F5892CB58FC5
default 18:15:18.061737 -0500   GitHub  [AppCenterDistribute] INFO: -[MSDistribute requestInstallInformationWith:]_block_invoke_5/291 Attempting to use tester app for update setup.
default 18:15:18.065406 -0500   GitHub  [AppCenterDistribute] INFO: -[MSDistribute requestInstallInformationWith:]_block_invoke_5/299 Tester app could not be opened to enable in-app updates (not installed?)
default 18:15:18.065467 -0500   GitHub  [AppCenterDistribute] DEBUG: -[MSDistribute openURLInAuthenticationSessionWith:fromClass:]/561 Using SFAuthenticationSession to open URL: https://install.appcenter.ms/apps/***/update-setup?release_hash=df62ca74c1c202236b986b9e6ccf00f50604838f03d8828b5eeb64c29783489d&redirect_id=appcenter-***&request_id=06DC1B34-E62E-421E-899F-CCC3F66BD3FD&platform=iOS&enable_failure_redirect=true
default 18:15:18.295538 -0500   GitHub  [AppCenterDistribute] DEBUG: -[MSDistribute openURLInAuthenticationSessionWith:fromClass:]/615 Authentication Session Started, showing confirmation dialog
default 18:15:19.622297 -0500   SpringBoard Deactivated alertItem: 
default 18:15:19.625202 -0500   SpringBoard Deactivated alertItem: 
default 18:15:20.996453 -0500   GitHub  [AppCenter] VERBOSE: -[MSLogDBStorage loadLogsWithGroupId:limit:excludedTargetKeys:afterDate:beforeDate:completionHandler:]/212 Load log(s) with id(s) '2' as batch Id:F177C00E-A76D-44AB-A130-08857834FE37
default 18:15:20.998321 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault sendLogContainer:withAuthTokenFromArray:atIndex:]/219 Sending 1/1 log, group Id: AppCenter, batch Id: F177C00E-A76D-44AB-A130-08857834FE37, session Id: (null), payload:
{
  "device" : {
    "screenSize" : "1334x750",
    "appBuild" : "1",
    "osName" : "iOS",
    "timeZoneOffset" : -300,
    "carrierCountry" : "us",
    "osVersion" : "12.3.1",
    "carrierName" : "Verizon",
    "locale" : "en_US",
    "appNamespace" : "com.github.stormbreaker",
    "osBuild" : "16F203",
    "sdkName" : "appcenter.ios",
    "oemName" : "Apple",
    "model" : "iPhone9,1",
    "sdkVersion" : "2.0.1",
    "appVersion" : "1.0.0"
  },
  "timestamp" : "2019-07-10T23:15:17.971Z",
  "type" : "startService",
  "services" : [
    "Crashes",
    "Distribute",
    "Analytics"
  ]
}
default 18:15:20.998489 -0500   GitHub  [AppCenter] VERBOSE: -[MSAppCenterIngestion createRequest:eTag:authToken:]/91 URL: https://in.appcenter.ms/logs?api-version=1.0.0
default 18:15:20.998571 -0500   GitHub  [AppCenter] VERBOSE: -[MSAppCenterIngestion createRequest:eTag:authToken:]/92 Headers: Install-ID = D69AAF76-A701-462F-9B07-B4F4CB1C3AB5, App-Secret = ****************************92346232, Content-Type = application/json
default 18:15:21.532677 -0500   GitHub  [AppCenterDistribute] ERROR: -[MSDistribute openURL:]/1085 Cannot find either update token or distribution group id.
default 18:15:21.532729 -0500   GitHub  [AppCenterDistribute] DEBUG: -[MSDistribute openURL:]/1101 In-app updates setup failure detected.
default 18:15:21.532839 -0500   SafariViewService   Application com.github.stormbreaker is able to handle scheme appcenter-a730eb33-8855-4f7d-86e9-70d692346232 for authentication
default 18:15:21.598996 -0500   GitHub  [AppCenter] VERBOSE: -[MSHttpIngestion sendCallAsync:]_block_invoke/256 HTTP response received with status code: 401, payload:
CorrelationId: 381b16a6-54bd-4d30-b2b3-5b328bc40927  ReasonCode: AppSecretForbiddenListed
default 18:15:21.599147 -0500   GitHub  [AppCenter] INFO: -[MSHttpIngestion pause]/163 Pause ingestion.
default 18:15:21.599214 -0500   GitHub  [AppCenter] ERROR: -[MSChannelUnitDefault sendLogContainer:withAuthTokenFromArray:atIndex:]_block_invoke/259 Log(s) sent with failure, batch Id:F177C00E-A76D-44AB-A130-08857834FE37, status code:401
default 18:15:21.599277 -0500   GitHub  [AppCenter] INFO: -[MSHttpIngestion call:completedWithResult:]/305 Removed call id:F177C00E-A76D-44AB-A130-08857834FE37 from pending calls:{
}
default 18:15:21.599330 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel CrashesBuffer.
default 18:15:21.599409 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/480 Pause channel CrashesBuffer.
default 18:15:21.599470 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Analytics.
default 18:15:21.599537 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/480 Pause channel Analytics.
default 18:15:21.599651 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Distribute.
default 18:15:21.599812 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/480 Pause channel Distribute.
default 18:15:21.599872 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel AppCenter.
default 18:15:21.600042 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/480 Pause channel AppCenter.
default 18:15:21.600099 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Crashes.
default 18:15:21.600264 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/480 Pause channel Crashes.
default 18:15:21.600371 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel CrashesBuffer.
default 18:15:21.600472 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault setEnabled:andDeleteDataOnDisabled:]_block_invoke/436 Delete all logs for group Id CrashesBuffer
default 18:15:21.602860 -0500   GitHub  [AppCenter] VERBOSE: +[MSLogDBStorage deleteLogsFromDBWithColumnValues:columnName:inOpenedDatabase:]/353 Deletion of log(s) by groupId with value(s) 'CrashesBuffer' succeeded.
default 18:15:21.603109 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Analytics.
default 18:15:21.603165 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault setEnabled:andDeleteDataOnDisabled:]_block_invoke/436 Delete all logs for group Id Analytics
default 18:15:21.616992 -0500   GitHub  [AppCenter] VERBOSE: +[MSLogDBStorage deleteLogsFromDBWithColumnValues:columnName:inOpenedDatabase:]/353 Deletion of log(s) by groupId with value(s) 'Analytics' succeeded.
default 18:15:21.617166 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Distribute.
default 18:15:21.617210 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault setEnabled:andDeleteDataOnDisabled:]_block_invoke/436 Delete all logs for group Id Distribute
default 18:15:21.617256 -0500   GitHub  [AppCenter] VERBOSE: +[MSLogDBStorage deleteLogsFromDBWithColumnValues:columnName:inOpenedDatabase:]/353 Deletion of log(s) by groupId with value(s) 'Distribute' succeeded.
default 18:15:21.617314 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel AppCenter.
default 18:15:21.617354 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault setEnabled:andDeleteDataOnDisabled:]_block_invoke/436 Delete all logs for group Id AppCenter
default 18:15:21.617621 -0500   GitHub  [AppCenter] VERBOSE: +[MSLogDBStorage deleteLogsFromDBWithColumnValues:columnName:inOpenedDatabase:]/353 Deletion of log(s) by groupId with value(s) 'AppCenter' succeeded.
default 18:15:21.617676 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Crashes.
default 18:15:21.617712 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault setEnabled:andDeleteDataOnDisabled:]_block_invoke/436 Delete all logs for group Id Crashes
default 18:15:21.617751 -0500   GitHub  [AppCenter] VERBOSE: +[MSLogDBStorage deleteLogsFromDBWithColumnValues:columnName:inOpenedDatabase:]/353 Deletion of log(s) by groupId with value(s) 'Crashes' succeeded.
default 18:15:21.617800 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel CrashesBuffer/one.
default 18:15:21.617862 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/480 Pause channel CrashesBuffer/one.
default 18:15:21.617924 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Analytics/one.
default 18:15:21.617987 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/480 Pause channel Analytics/one.
default 18:15:21.618427 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Distribute/one.
default 18:15:21.618553 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/480 Pause channel Distribute/one.
default 18:15:21.619133 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel AppCenter/one.
default 18:15:21.619193 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/480 Pause channel AppCenter/one.
default 18:15:21.619251 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Crashes/one.
default 18:15:21.619311 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/480 Pause channel Crashes/one.
default 18:15:21.620616 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel CrashesBuffer/one.
default 18:15:21.620746 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel CrashesBuffer/one.
default 18:15:21.620891 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault setEnabled:andDeleteDataOnDisabled:]_block_invoke/436 Delete all logs for group Id CrashesBuffer/one
default 18:15:21.620946 -0500   GitHub  [AppCenter] VERBOSE: +[MSLogDBStorage deleteLogsFromDBWithColumnValues:columnName:inOpenedDatabase:]/353 Deletion of log(s) by groupId with value(s) 'CrashesBuffer/one' succeeded.
default 18:15:21.621356 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Analytics/one.
default 18:15:21.646699 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Analytics/one.
default 18:15:21.646874 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault setEnabled:andDeleteDataOnDisabled:]_block_invoke/436 Delete all logs for group Id Analytics/one
default 18:15:21.646934 -0500   GitHub  [AppCenter] VERBOSE: +[MSLogDBStorage deleteLogsFromDBWithColumnValues:columnName:inOpenedDatabase:]/353 Deletion of log(s) by groupId with value(s) 'Analytics/one' succeeded.
default 18:15:21.646971 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Distribute/one.
default 18:15:21.647025 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Distribute/one.
default 18:15:21.647060 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault setEnabled:andDeleteDataOnDisabled:]_block_invoke/436 Delete all logs for group Id Distribute/one
default 18:15:21.647113 -0500   GitHub  [AppCenter] VERBOSE: +[MSLogDBStorage deleteLogsFromDBWithColumnValues:columnName:inOpenedDatabase:]/353 Deletion of log(s) by groupId with value(s) 'Distribute/one' succeeded.
default 18:15:21.668043 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel AppCenter/one.
default 18:15:21.668212 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel AppCenter/one.
default 18:15:21.668285 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault setEnabled:andDeleteDataOnDisabled:]_block_invoke/436 Delete all logs for group Id AppCenter/one
default 18:15:21.668672 -0500   GitHub  [AppCenter] VERBOSE: +[MSLogDBStorage deleteLogsFromDBWithColumnValues:columnName:inOpenedDatabase:]/353 Deletion of log(s) by groupId with value(s) 'AppCenter/one' succeeded.
default 18:15:21.668736 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Crashes/one.
default 18:15:21.668989 -0500   GitHub  [AppCenter] VERBOSE: -[MSChannelUnitDefault pauseWithIdentifyingObjectSync:]/478 Identifying object  added to pause lane for channel Crashes/one.
default 18:15:21.669073 -0500   GitHub  [AppCenter] DEBUG: -[MSChannelUnitDefault setEnabled:andDeleteDataOnDisabled:]_block_invoke/436 Delete all logs for group Id Crashes/one
default 18:15:21.669127 -0500   GitHub  [AppCenter] VERBOSE: +[MSLogDBStorage deleteLogsFromDBWithColumnValues:columnName:inOpenedDatabase:]/353 Deletion of log(s) by groupId with value(s) 'Crashes/one' succeeded.
default 18:15:24.378116 -0500   GitHub  [AppCenterDistribute] DEBUG: -[MSDistribute openURLInAuthenticationSessionWith:fromClass:]/561 Using SFAuthenticationSession to open URL: https://install.appcenter.ms?update_setup_failed=true
default 18:15:24.378226 -0500   GitHub  [AppCenterDistribute] DEBUG: -[MSDistribute openURLInAuthenticationSessionWith:fromClass:]/615 Authentication Session Started, showing confirmation dialog
default 18:15:24.472733 -0500   SpringBoard Received request to activate alertItem: 
default 18:15:24.473578 -0500   SpringBoard Activation - Presenting  with presenter:

Any suggestions on things I can do/try? We're considering moving off of App Center b/c of this 😞

guperrot commented 5 years ago

So when debug logging is enabled, (AppCenter.LogLevel = LogLevel.Debug) before AppCenter.Start, and using the mac Console application, this debug log can be retrieved for troubleshooting (this one is an example from another app):

[AppCenterDistribute] DEBUG: -[MSDistribute openURLInAuthenticationSessionWith:fromClass:]/560 Using SFAuthenticationSession to open URL: https://install.appcenter.ms/apps/fe2bf05d-f4f9-48a6-83d9-ea8033fbb644/update-setup?release_hash=e7fc4f0b5f218b0c58eb056466c6a1f3c9b11792e7212d5fa27d701a78b7f5fd&redirect_id=appcenter-fe2bf05d-f4f9-48a6-83d9-ea8033fbb644&request_id=9FF0D700-5892-4481-82AB-0202AD2BBDEE&platform=iOS&enable_failure_redirect=true

If you can share a public distribution link so we can have a look as well (but would need to upload a build that has verbose or debug logging enabled in that test group so we can look at SDK logs).

rnystrom commented 5 years ago

@guperrot happy to share a link, but would you mind emailing me at rnystrom at github.com?

Also the above pasted logs are w/ verbose logging enabled (just fixed up the formatting).

guperrot commented 5 years ago

By above logs, I am not sure which logs you are referring to, I don't see attached logs in github comments.

If you want to share confidential information, you can use our support system (Intercom) from any page from the https://appcenter.ms portal (blue chat button), it supports attachments. You can also share the public distribution link there. You can link this issue in the ticket so it gets routed to us faster.

rnystrom commented 5 years ago

@guperrot if you click the triangle next to "Logs when installing from Safari.app" in this comment, it'll expand to show our logs.

Just sent the link + ref to this issue via Intercom. Thanks!

guperrot commented 5 years ago

Thanks for the logs, I didn't notice that.

@Jamminroot will investigate from here.

The key takeaways from logs:

[AppCenterDistribute] DEBUG: -[MSDistribute openURLInAuthenticationSessionWith:fromClass:]/561 Using SFAuthenticationSession to open URL: https://install.appcenter.ms/apps/***/update-setup?release_hash=df62ca74c1c202236b986b9e6ccf00f50604838f03d8828b5eeb64c29783489d&redirect_id=appcenter-a730eb33-8855-4f7d-86e9-70d692346232&request_id=06DC1B34-E62E-421E-899F-CCC3F66BD3FD&platform=iOS&enable_failure_redirect=true

And from device properties:

"appBuild" : "1"
"appVersion" : "1.0.0"

Which is suspicious version name and code. Maybe it's related to the failed setup as those 2 values are part of release_hash, and release_hash needs to match one release from the group (there is also a build uuid part of the hash though).

guperrot commented 5 years ago

So I missed this log:

[AppCenter] VERBOSE: -[MSHttpIngestion sendCallAsync:]_block_invoke/256 HTTP response received with status code: 401, payload:
CorrelationId: 381b16a6-54bd-4d30-b2b3-5b328bc40927  ReasonCode: AppSecretForbiddenListed

Our team is looking what happened to that application (normally when we get this when an application has been deleted).

rnystrom commented 5 years ago

We did move the app to another repo and deleted + created a new app on App Center. I'm guessing that has something to do w/ it. Is there a step we might have missed?

guperrot commented 5 years ago

Yes, the appsecret must be updated in AppCenter.start line and in Info.plist also for the url scheme.

sandorfr commented 5 years ago

So this had nothing to do with the original issue?

Jamminroot commented 5 years ago

@sandorfr yeah, the problem @rnystrom faced had a different origin, not related to the issue you opened a while ago (and which was fixed in 1.8.0). Also, I'd like to know how you are doing, @sfla - are you still experiencing the problem?

guperrot commented 5 years ago

Closing this old one. If you are the author of the issue and still experiencing issue, please reopen. If you are not the original author, please create a new issue.