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Could Not Load Session errors for certain users #251

Closed dennislubins-asc closed 1 year ago

dennislubins-asc commented 1 year ago

Hello,

We recently installed the latest version of the Estimate extension and are having some issues with a few users. Myself and another person can access created sessions, but when a few others try to access them they receive this error...

Could not load session: TF400893: Unable to contact the server. Please check your network connection and try again.

We verified all access matches those that are working. Everything else for Azure boards works fine. Just wondering if you have any ideas of things to check with this.

Thanks

AminTi commented 1 year ago

HI! Do you know if they use VPN?

dennislubins-asc commented 1 year ago

Yes, all 3 users are on 3 different VPN's spread across the US. My self and the working user also are on 2 of the same VPN's as the users that are affected.

AminTi commented 1 year ago

Can you describe your environment? Can you see any error in the console or network log in the browser (using F12, debug tools) I do not recommend using a VPN, can you turn off the VPP and try again?

AminTi commented 1 year ago

Hi! If you still have the same issues provide us with the errors in the console or network log in the browser (using F12, debug tools)

dennislubins-asc commented 1 year ago

tfs.ascensus.com-1682000083169.log

Sorry for the late reply, attached is the console log from one of the users.

dennislubins-asc commented 1 year ago

@AminTi - Any update on this?

dennislubins-asc commented 1 year ago

@AminTi - Just checking on this

AminTi commented 1 year ago

Hi @dennislubins-asc I believe the issue occurs when the query is private or when you create a query session and then delete the query. We will release a reset button to address this problem. #25