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microsoft / azure-boards-estimate

MIT License
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Estimate Extension Not Loading for Multiple Users #256

Closed BenSteele11 closed 11 months ago

BenSteele11 commented 1 year ago

The users get to Connecting to Server, but the extension never loads. It works for some users.

AminTi commented 1 year ago

Thanks for reporting, can you describe your environment? Can you see any error in the console or network log in the browser (using F12, debug tools)?

BenSteele11 commented 1 year ago

No error, but the following backend request is stalling out: Request URL:

https://msdevlabs-estimate-backend.azurewebsites.net//estimate/negotiate?sessionId=migs8&tfId=607c8ca9-e101-6d91-b83f-fb7942a8e05d

BenSteele11 commented 1 year ago

An employee tried to ping that url directly, and it looks like they can't reach it from my VM MicrosoftTeams-image

AminTi commented 1 year ago

Do you utilize VPN?

BenSteele11 commented 1 year ago

Some of our contractors have to stay connected to VPN and cannot disconnect.

MOlausson commented 1 year ago

As described in #257 we currently need Estimate to be able to connect to the public endpoint in order to process notifications (voting). If your clients cannot connect then currently the option is to use the offline mode.